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Dyson Energy Services has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Had cavity wall insulation done. I was quite sceptical and worried about it, I asked Dyson to come out couple of times and double check everything and they did. Had to put it on hold for a bit as well, they were OK with it and resumed the process when I was ready. Had few bumps with appointments and installation, but nothing major and they returned to fix quickly. All the service was free under British scheme.
Since January 25 I have had several visits from surveyors, assessors, you name it, one of them couldn't find the damp proof course, each time drilling several deep holes in my exterior walls and leaving them exposed to winter the weather conditions. Only to be advised 3 months later that they are unable to go ahead with the insulation, and that they won't fill my holes with mortar back to the same condition prior to drilling. I am now faced with costs to put this right which I will be sending to Dyson.
Absolute joke. Cavity wall insulation intentionally incomplete at upper parts of house " cos they don't do it" Absolutely rude. After I advised them I would make a complaint instead of infilling the big extraction holes properly, they stuffed it with roofing membrane and patched over with cement on very top of surface. Absolute joke
I’ve just wrote a long review, then decided to delete it. The amount of issues, I’d need to write a book. Let me just summarise. I wanted cavity wall insulation under the government scheme. All I got was damage, lies, abuse, left waiting around for no show visits, promised calls/emails, oh and most importantly I didn’t even get the cavity wall insulation, even though it had taken 13 months just to get the “surveyor” on site. You can always tell a cowboy operation, if you ask a couple of important questions, so as not to have your property ruined, they all of a sudden make up fabricated reasons not to do the job. Go figure.
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Cavity wall insulation fitted for free. However, this does not mean you can leave my disabled husband trying to put furniture back, clear up the mess you made which I had to do after work. My son's bed was covered in brick dust - did you need to go through wallpaper when a plain wall was beside it? Not very impressed with the installers, the other staff, Ben & Alex in particular were excellent.
Date of experience: January 20, 2025
Shocking. Installed insulation in the walls….by drilling a 20mm hole centre of a wall through the wallpaper. Who’s going to fix this? Absolutely fuming.
Date of experience: January 20, 2025
Simply atrocious - no show maverick/self important electrician who obviously believes he's indispensable. Our appointment for solar installation was scheduled for 08.30 prompt start - got to 10.30 still no show, call apology from anyone. I contacted appointment booker who (poor lady) was blissfully unaware that there was a problem. Told it will now be 11.00 tomorrow - allegedly.
Date of experience: November 28, 2024
Call at twenty pest three to say they won’t be turning up today. After waiting in all day this is annoying. They have booked in again for a few weeks time and I shall update my review then.
Date of experience: November 26, 2024
Great service, highly recommended 👌
Date of experience: November 14, 2024
Excellent service, quick, professional and well organised. Good to see a company with old school values, and it’s free.
Date of experience: November 14, 2024
What a lovely team! They gave me cavity wall insulation for free! Thank you Dyson.
Date of experience: November 14, 2024
Used Dyson to have my cavity wall insulation done for free! They told me I qualified for funding under The Great British Insulation Scheme and while I was scepticle, it’s all installed and I didn’t pay a penny! They were very thorough, even checking the ventilation in my house. They even installed extractor fans for me. Everyone I dealt with was very friendly and informative. My house is no longer drafty!
Date of experience: November 14, 2024