DuGood Federal Credit Union is a financial institution based in Southeast Texas, dedicated to providing a range of banking services to its members. The credit union offers products such as savings and checking accounts, loans, and financial advisory services aimed at helping individuals and families achieve their financial goals. With a focus on community engagement, DuGood seeks to support the financial well-being of its members through personalized service and accessible banking solutions. Targeting individuals and families in Southeast Texas, DuGood Federal Credit Union emphasizes convenience with features like mobile banking, online bill pay, and a network of ATMs and branch locations. The credit union prioritizes security and customer support, ensuring that members can manage their finances effectively while feeling confident about the safety of their assets.
DuGood Credit Union receives overwhelmingly positive feedback from its customers, with many highlighting the exceptional service provided by staff members like Tennille Ramsey and Jada. Reviewers consistently praise the friendly and knowledgeable team, noting their efficiency in resolving issues and providing information.
The user-friendly mobile app is also a standout feature, making banking easy and accessible. While the majority of experiences are positive, there are a few mixed reviews, with some customers expressing minor dissatisfaction. Overall, the sentiment is highly favorable, reflecting a strong appreciation for the quality of service and support at DuGood Credit Union.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.9 | 17 |
| Aug 25 | 4.1 | 29 |
| Sep 25 | 4.8 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“She was so incredibly helpful, knowledgeable, professional, Amazing customer service 10*'s for me, she taught me some...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: DuGood Credit Union is #4 of 5 on overall rating in this group.
60 reviews of DuGood Credit Union. Filter by what matters to you.
Charla and Sandra at the Nederland DuGood made my loan application process a very good experience. Thank you both very much. I closed my loan at the DuGood branch in Lumberton. Thank you Deanna for going over the information that I was signing.
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Fast and easy service very nice people
Good to use for now
am good in writing
good company
Amazing service thank you all
Great customer service . Quick response. Made everything easy.
DuGood Federal Credit Union is a financial institution based in Southeast Texas, dedicated to providing a range of banking services to its members. The credit union offers products such as savings and checking accounts, loans, and financial advisory services aimed at helping individuals and families achieve their financial goals. With a focus on community engagement, DuGood seeks to support the financial well-being of its members through personalized service and accessible banking solutions. Targeting individuals and families in Southeast Texas, DuGood Federal Credit Union emphasizes convenience with features like mobile banking, online bill pay, and a network of ATMs and branch locations. The credit union prioritizes security and customer support, ensuring that members can manage their finances effectively while feeling confident about the safety of their assets.
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