Dollar Rent A Car Reviews

Ich hatte über Happy Car in Cancun Mexiko einen Mietwagen gebucht. Vermietet wird dieses Fahrzeug von der Mietwagenfirma Dollar Renta Car. Ich wollte in der angegebenen Frist die Uhrzeit der Anmietung und Abgabe ändern, da ich mich etwas vertan hatte. Leider kann man bei beiden o.g. Autofirmen auf deren Webseiten dies nicht durchführen, obwohl dies lt. AGB möglich ist. Sehr schlechter Kundenservice. Bei anderen Mietwagenfirmen funktioniert so was viel viel besser.

Rented a Mazda Cx5 that had about 24,000 kms use. Nice car, not perfect. We picked it up from Sydney international and drive to our motel returning 2days later, travelled about 120kms. On return the vehicle inspector noticed a single strand of hair in the boot. He claimed we carried dogs in the car therefore needing steam cleaning. My wife would have said good buy to our dogs leaving home and her jumper was loose in the boot. Regardless of our honest explanation he would not change his attitude. Buyer be aware. They extracted $200 to ‘steam clean’ the whole car - so they claimed. Once they’ve got your c/c details… look out. Expect them to look for anyway possible to extract extra money from your account. Disgusted!!!

We recently hired a car from Dollar at Melbourne Airport and overall had a very positive experience, so this is a 4-star review. The only reason we have knocked off one star is that, at pickup, the staff did not seem sure which car seat was most suitable for our 1 year old son, even though he was with us. To be fair, this was our first time travelling to Australia with him, so we were not certain either, but in hindsight we could have used a bit more guidance and support at the counter and maybe if the staff had training on selecting a child seat, we could have bypassed the issues we had. Once we realised the original seat was not a great fit, the way Dollar handled things was excellent. Frankie at the Melbourne Airport branch (Hertz customer service supervisor) was fantastic in helping us arrange a replacement child seat to collect from the airport. He was responsive, clear in his communication and got everything sorted quickly so we could enjoy the rest of our holiday without worrying. As a really kind goodwill gesture, he also allowed us to return the car half full of fuel, which we genuinely appreciated. He managed all of this right before going on a holiday himself, so we are especially grateful for his help. I would also like to mention Ethan at the South Yarra franchise. Although the issue could not be fully resolved on site there, he was very empathetic, took our concerns seriously and did everything he could to try to help us. Overall, apart from the initial uncertainty around the car seat at pickup, we are very happy with Dollar and especially want to thank Frankie and Ethan for their excellent customer service.

Initial quote was $349, upon confirming, this escalated to $419+. Just attempting to add a second driver by phone call involved 27 minutes on repeated holds from a rep identifying himself as Dave Anderson but with a strong foreign accent. After the fourth hold time, I asked for the manager, was told he was the senior manager (then I wonder who he was consulting?). I was asked to reverify cc info and told I wasn't confirmed, though I had a confirmation number on line. Then I was told I could have the car an hour later or earlier, but not at the 1100 requested time. What a mess. Hello Enterprise.

Bij Sunnycars in NL een auto gehuurd voor een reis in Oviedo Spanje. Deze moesten we ophalen op vliegveld bij Hertz balie(Dollar Rent). Tot 3x duidelijk gezegd dat wij alle verzekeringen al hebben betaald aan Sunnycars en toch worden we opgelicht door dat ze ons 120.= van de creditcard afhalen !!

das gebuchte, bezahlte Auto haben wir am Flughafen nicht bekommen, da dort angeblich die Kreditkarte abgelehnt wurde. Auch 4 weitere Kreditkarten wurden nicht akzeptiert. wir hätten ein anderes Auto mit erheblichen Mehrkosten nehmen können, was wir anders bezahlen hätten können, für unser gebuchtes Auto war das komischerweise nicht möglich. die Kreditkarten haben sonst überall problemlos funktioniert. Das Personal am Schalter war unfreundlich und absolut nicht lösungsorientiert. wenn wir das andere angebotene Auto nicht nehmen und aufzahlen, kann er nichts für uns tun!!! NIE WIEDER DOLLAR

J’ai loué une voiture du 25 octobre au 1er novembre et j’ai été prélevé de plusieurs montants inexpliqués ! Plus de 800 € pour une petite voiture alors que le contrat mentionnait 500 € la semaine. En plus, l’agence Dollar est en réalité située chez Hertz à l’aéroport, sans aucune indication. Une expérience décevante, à éviter absolument !

Tried booking a vehicle for pre-payment through Dollar's website. Very, very fustrating - not user friendly at all. Trying to make payment - it constantly backtracks to 'review' page and not loading payment page. I've never known a company - who I'm literally throwing my money at - not accept it. There's NO help with customer services - no contact message/email address and no phone number found. Oh well - will have to spend my money at a rivals business!

Be careful renting here - fraudulent and abusive behavior. The agent insisted that I needed to upgrade my rental to a 4w drive or I would get a ticket from police. He said driving in Colorado after 1 September requires everyone to have a 4w drive. The manager who identified herself as Angela (no last names were given and I can safely assume they were fake), insisted on the same and was rudely trying to end the conversation with “Are you taking an upgrade or taking the risk?” At some point they threatened to “throw me outside” even though I remained calm and recorded the whole conversation. I pointed out I have pre-paid the rental and the agent said “It will be your problem to get the money back then.” What you should know is that in Colorado during a certain time perdió (normally 1 September- 31 May), if you take mountain roads, you need either appropriate all season tires (which obviously these rental cars are too cheap to provide) or carry chains. I went to Walmart, got tire chains for $70 and returned them before the trip was over for a full refund. Further note, the agent failed to tell me that there are toll roads and if you take them (you can totally avoid them but need to set the navigation appropriately), not only will you be charged by Dollar for the toll but also they will charge a hefty admin fee for each toll. So do read the contract carefully

I rented a Dollar car in Dubai for one day. The car was ok, this was however the only positive aspect. They were supposed to deliver the car to my hotel. This happened with a 45 minutes delay. They charged me double on my credit card for the rent, they also double charged me some other expenses, I am chasing them for a refund since middle of September wihtout any success. Do not rent a car from this company. If you need a car in Dubai, it is much better to buy one in the morning and to sell it in the evening. Total disaster!

No se merecen ni una estrella. Mi primera experiencia con ellos, ha sido nefasta. Está madrugada nos han dejado tirados en el aeropuerto de Sevilla, nuestros amigos de Check24 en colaboración con Dollar. Nuestro vuelo se retrasó y no habia nadie para entregarnos el coche a nuestra llegada. Algo que me temía. Tuvimos que coger un Uber para nuestro desplazamiento y estamos sin vehículo. Cosa que denunciaremos.

je mets une étoile car on ne peut en mettre zéro! Une honte. Un manque d'organisation évident, une impolitesse hors norme. Plus jamais je ne louerai avec eux. C'était la deuxième fois à Montréal, attente de plus de deux heures (il y a 4 guichets mais au mieux 2 personnes qui accueillent, les autres sont derrière...), quand c'est enfin mon tour (à deux heures de ma réservation!) il n'y a plus de voiture; il faut attendre ! On est nombreux dans le même cas mais pour moi, cerise sur le gâteau, mon bordereau est perdu!!! La voiture n'a pas de roue de secours, quand on fait un road trip au Québec c'est bien moyen ; alors même si c'est semble t il normal, un kit anti crevaison devrait être fourni. Ils ne nous verront plus.

Avoid Dollar in Sevilla at all times!! They charge you for damage even before you pick up the car (so at the moment you sign the contract). After returning the vehicle, they provide a damage report and say the damage wasn't there at the time of pickup. So be aware of any minor damage and take pictures, even when you pick up the car at night. Dollar charges the same damage multiple times to many customers

We have just returned from holiday in Florida. Our experience at Orlando was not great, actually took 2.5hrs to get out of the airport. A number of issue, was around a child seat, we were told you can't use your own because of insurance, and when we got to collect the car, the staff refused to fit their seat because of insurance. Our car was in the wrong bay, trying to find someone who could speak English was impossible. The extra charges for the car seat was in my eyes over the top. The car its self was okay but we struggled to get baggage a pram and 5 people and a baby into the car. Luckily the return process was simple and less stressful.

Misinformation regarding Toll charges in Denver - basically the customer representative lied to us in her desperation to sell us an add on. We were told that we would pass through 3 tolls on our way from/to the airport and Dollar would charge us 15USD per toll - alternatively we could pay a 70USD flat fee to cover the toll charges - none of this was true and they ended up charging us 15USD per day, even though apart from driving from and to the airport we spent the whole trip in Wyoming. Usual experience that I have raised this through their Customer Service website and had no response. I know getting us to buy add ons is part of the game, but I would expect that they at least give us truthful information

Kijk uit met wat ze allemaal zeggen / beloven als je een huurauto op gaat halen en beoordeel de auto goed op eventuele schade bij het ophalen. Onze ervaring met de auto die we ter beschikking kregen in San Francisco was goed maar je wordt voor de gek gehouden als het gaat om tolkosten e.d. Wordt gezegd dat dit noodzakelijk is gezien het aantal tolwegen. Wordt gezegd dat het een voorschot is en dat er dus een eindafrekening komt. Maar na terugbrengen van de auto wordt gewoon alles van je creditcard afgeschreven zonder dat je een eindafrekening en terugbetaling op het voorschot krijgt.

Compagnie de voiture qui sont des voleurs, une honte !!!

Decir que la experiencia fue un desastre se queda corto. Las autoridades deberían investigar el modus operandi, porque es difícil describir este accionar como algo distinto a una estafa.

Es wurde alles online abgeschlossen und auch online eingecheckt. Trotzdem mussten wir an den Schalter und nochmals einchecken. Hierbei wurden einfach zusätzliche Buchungen vorgenommen, die nicht gewünscht waren. Das wurde aber leider erst später bemerkt. Es gab Verständigungsprobleme, es wurde aber deutlich von mir geäußert, dass ich das so möchte, wie ich es auch gebucht hatte. Ich verbuche es unter Lehrgeld und werde nicht mehr bei Dollar buchen.

A normal big car rental at Toronto Airport (dollar) is around $52 per day. I returned the rented Toyota Sienna 1.30hrs late. I was charged $564 for this. Still trying to recover from the loss and understand the logic. The managers were shrewd. Guess good for their business. But, I am not going back.