Every employee is always very helpful…
Every employee is always very helpful and respectful, a pleasure to do business with.

Desert Financial Credit Union is a member-focused financial institution based in Arizona, dedicated to providing a comprehensive range of financial services to individuals and businesses. The company offers various products, including savings accounts, auto loans, mortgage loans, and home equity lines of credit (HELOCs), designed to meet the diverse financial needs of its members. As a not-for-profit credit union, Desert Financial emphasizes community service and member satisfaction, aiming to improve financial well-being through tailored solutions. Targeting both personal and business customers, Desert Financial Credit Union seeks to create exceptional experiences with its top-rated mobile and online banking services. The organization is committed to sharing its success with members through initiatives such as the Member Giveback Bonus, reinforcing its mission to enhance financial health and foster community involvement.
Reviewers consistently report positive experiences with Desert Financial Credit Union. Customers often highlight service, great, easy, customer.
A minority mention drawbacks around account, told, overdraft, fees. Overall sentiment is strongly positive with an average rating of 4.3 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | -0.1 | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.3 | 45 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 3.7 | 3 |
| Sep 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Outstanding customer service, from the moment I walked in the door for the first time and every time after”
“In the end didnt get anything but a savings account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Desert Financial Credit Union is #4 of 5 on overall rating in this group.
60 reviews of Desert Financial Credit Union. Filter by what matters to you.
Every employee is always very helpful and respectful, a pleasure to do business with.
BEST CUSTOMER SERVICE EVER!!!!! Heather was AWSOME!
Excellent customer service from start to finish. Highly recommend.
Everyone is so helpful and willing to go the extra mile. Thank You
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Kye was very nice and helpful when it came to getting a Heloc loan we are truly grateful.
Thank you for working with me to open an account.
It was easy to set up a new account online and I had a pleasant experience when depositing cash at a branch.
The professionalism and expertise of Leslie at the Walmart Buckeye location is outstanding! She made the entire experience simple to understand which in turn made me feel very comfortable that I made the right decision to do business with Desert Financial.
I’ve always wanted to become a member of your credit union and now I understand why: you all are so helpful and kind. Online access is easy.
Great staff and great service for us. Ling Arnold did a super job setting up our account.
Desert Financial Credit Union is a member-focused financial institution based in Arizona, dedicated to providing a comprehensive range of financial services to individuals and businesses. The company offers various products, including savings accounts, auto loans, mortgage loans, and home equity lines of credit (HELOCs), designed to meet the diverse financial needs of its members. As a not-for-profit credit union, Desert Financial emphasizes community service and member satisfaction, aiming to improve financial well-being through tailored solutions. Targeting both personal and business customers, Desert Financial Credit Union seeks to create exceptional experiences with its top-rated mobile and online banking services. The organization is committed to sharing its success with members through initiatives such as the Member Giveback Bonus, reinforcing its mission to enhance financial health and foster community involvement.
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