Croatia Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The plane was delayed and we were late for our connecting flights. The airline gave us new tickets for the next day and we had to stay in a so called “ 4 stars “ hotel International hotel Zagreb. They gave vouchers for lunch and dinner. We didn’t got food from the menu but instead we got the worst food I have ever ate in restaurant.
Flew with Croatian Airlines from Dublin to Split return. Could not fault them. Lovely modern aircraft, clean and fresh looking... flawless trip, on time, lovely air staff, easy check in, good communication, nice snacks offered during flight for free, v pleasant ground staff also. Also very good value for money!. Would recommend .
I recently flew Croatia Airlines on a connecting itinerary from Split to Singapore, booked through Turkish Airlines on a single ticket — and it turned into one of the worst travel experiences I’ve ever had. After a delayed flight from Split caused me to miss my Istanbul–Singapore connection, there was no Croatia Airlines staff to help at 3am. Instead, a third-party handler (Celebi) told us to wait — with no clear answers — and then made us stand around for 30+ minutes until a Croatia Airlines representative finally appeared. The rep was unable to explain anything about rebooking, tried to send us through immigration even though we had no visas, and eventually arranged an airside hotel after another hour of confusion. When we reached the hotel, they couldn’t even confirm what flight we’d be rebooked on. We were told to wait for an email at 7am that never arrived. Panicked, I had to search for answers myself, and only after checking with Turkish Airlines (who were shockingly unhelpful) and finally with Singapore Airlines did I get proper assistance. Singapore Airlines staff were amazing — they immediately confirmed my new booking and reassured me they would handle my luggage. Unfortunately, the chaos continued with my baggage. Croatia Airlines refused to help transfer my bag, sending me in circles with Turkish Airlines, who also refused to step in — until Singapore Airlines took over and resolved everything. Pro tip: Avoid booking flights on Turkish Airlines if it involves a codeshare or interline partner. Even though I booked this entire journey on the Turkish Airlines website, they completely washed their hands of me once the delay was caused by their codeshare partner Croatia Airlines. Turkish Airlines showed zero ownership, leaving me stranded in Istanbul despite their brand being on the booking. I’m actually more frustrated with Turkish than with Croatia Airlines, because I trusted the Turkish Airlines name when purchasing my ticket — only to be abandoned by them when it counted most. In short: no proactive communication no support staff on arrival no clear rebooking process no ownership of baggage or passenger care and no help at all from Turkish Airlines despite selling me the ticket If you value your sanity, I strongly recommend avoiding Croatia Airlines — and be extremely cautious with Turkish Airlines codeshares. Thank goodness for Singapore Airlines, who salvaged what everyone else spectacularly botched.
Too bad there is no Zero stars to give to this most horrible experience. Flight delayed for 8 hours with no notice. Gate changed last minute no notice?!? Mind you it’s not a cheap ticket. Never again.
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Kroatien ist Entwicklungsland. Aber das ist keine Entschuldigung für schlechten Kundenservice, gelangweiltes, unfreundliches Personal, und die Frechheit dafür sogar noch Geld zu verlangen. Wie so viele zuvor schon schrieben: nie wieder. Und alle seien gewarnt: Zeit- und Geldverlust sind fast garantiert.
Wir buchen hier nie nie wieder. Wir sind Vielflieger und das erste Mal über Croatia Airlines gebucht. Dubrovnik- Frankfurt/Main am 28.6.2025. Online einchecken und Online-Sitzplatz-Reservierung war gar nicht möglich. So einen miesen Service haben wir noch nirgendwo erlebt. Die Damen am Check-In-Schalter dermaßen unfreundlich und kein einziges freundliches Wort gesprochen. Sie setzten viele Ehepaare viele Reihen weiter auseinander, obwohl nebendran noch Sitzplätze frei waren. Rückfragen ignoriert. Beim Boarding natürlich ein Gerenne und viel selbst organisiertes umsitzen, weil jeder von den Passagieren Verständnis hat und ein Umsitzen gerne macht. Nur die Damen und Stewardessen absolut mürrisch und haben einem nur angebafft. Da hilft auch nicht der Becher Wasser und ein Minibeutel Cräcker. Am Flughafen Dubrovnik in der heißen Schleuse bei 38 Grad langes Warten. Ein Wunder daß kranke/alte Gäste nicht umgekippt sind. Verspätung wird erst gar nicht kommuniziert und warum wir über Österreich einen Umweg fliegen mussten (mit GPS verfolgt) auch nicht erklärt. Eine Toilette hinten war für den ganzen Flieger zu wenig, weil diese vorne in der Business-Class für sage und schreibe nur 4 Passagiere abgesperrt war. Einfach unglaublich.
It is sad how incompetent this company (Croatia Airlines -"CA") is and how illogical it's decision making is. Just now (18.06.2025, ca. 20:00h) has happened that a flight Zürich - Zagreb (operated by CA; Bombardier Dash 8 Q 400) was overbooked. The personal at the gate has then announced to the passengers that CA now is now offering 250€ in Croatia Airlines-Voucher value, or 150€ cash (per bank-transfer) in exchange for canceling the booked place on the flight and going the next day (CA also covers the accommodation in a nearby hotel, as I've understood). A place on this particular flight, even if booked 1-2 Months prior to the flight costs not less than 300€ (return ticket, I think, around 600€). I do not see the logic behind offering someone a compensation of 150€ for a service that costed the customer not less than 300€, and was than denied. When summarised, it turns out that CA has denied the service promised to the customer and still made 150€ off of it. Unbelievable. And not to mention that the flight was delayed (which for this particular line (Zü -Zg; Zg - Zü) is more offen the case, than not. Someone might also ask why does CA do not operate this line with one of their A220s, especially in the summer months, wenn the line is always full. Reasons behind such a stupid decision making would be hard to understand, unless you take into account that, as its probably the case in every state-owned company in Croatia, that the the decision - making positions are predominantly occupied by incompetent and not-qualified personal that were positioned there by the existing regime (HDZ). Discusting. I hope the company goes bankrupt and that some not-state-related company buys its assets and reorganizes the company.
very bad experience flight delay by over 2.5 hours, I also found my luggage to be damaged
Emails werden nicht beantwortet. Geld wird nicht erstattet. Der Flug hatte nicht mal eine Crew zur Startzeit. Für einen 60 Minutenflug habe ich ca. 4 Stunden benötigt. Keine Entschuldigung, keine Entschädigung. Nie wieder!
Mein Flug wurde 4 Wochen vor Abreise von der Airline ohne Grund storntiert. Ich bekam die Option für einen viel späteren Flug oder zu Stornieren. Ich wählte die Stornierung und habe um Rückerstattung von fast Fr. 300.00 gebeten. Bis heute reagiert die Airline nie persönlich auf meine Mail. Ich werde nur mit Standartantworten abgespiesen und habe noch keinen Franken retour erhalten. Ich kann nur raten, die Finger von dieser Airline zu lassen.
I’ve flown with Croatia Airlines many times without any issues, but after my recent experience, I felt like they deserved a review. For the first time, I needed to contact their customer service to cancel my ticket and request a refund since I wasn’t able to fly. Honestly, I was amazed at how fast they responded—within minutes! I don’t think I’ve ever had that kind of service from an airline before. They clearly explained all my options, making everything super easy to understand. And just like that, my refund was processed immediately—no hassle, no long waiting times. I really appreciate how smooth and stress-free the whole process was. Big shoutout to Croatia Airlines for their efficiency and excellent customer service!
Awful experiences flying Birmingham to split. Flight delayed 2 hours and then my bag never arrived in split. It’s 5 days later and still can’t locate my bag. Croatia airlines zero help and nobody wants to take the blame
Man kann zwar online einchecken, der Boardingpass wird allerdings nicht zugestellt. Die Maschinen, mit denen ich flog, sind eng und tief (selbst für mich mit 1.64 m), wenn man neben einem der Propeller sitzt, ist es derart laut, dass die Durchsagen nur schwerverständlich zu vernehmen und Musikhören nur in ungesunder Lautstärke möglich ist. Plus: Die Crew war freundlich, auch auf sehr kurzen Flügen gibt es einen Becher Wasser. Alles in Allem: Preis-Leistungs-Verhältnis sehr schlecht, hat (wie ich es beurteilen kann) nicht die Qualität für internationale Flüge.
