Croatia Airlines
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It is sad how incompetent this company…
It is sad how incompetent this company (Croatia Airlines -"CA") is and how illogical it's decision making is. Just now (18.06.2025, ca. 20:00h) has happened that a flight Zürich - Zagreb (operated by CA; Bombardier Dash 8 Q 400) was overbooked. The personal at the gate has then announced to the passengers that CA now is now offering 250€ in Croatia Airlines-Voucher value, or 150€ cash (per bank-transfer) in exchange for canceling the booked place on the flight and going the next day (CA also covers the accommodation in a nearby hotel, as I've understood). A place on this particular flight, even if booked 1-2 Months prior to the flight costs not less than 300€ (return ticket, I think, around 600€). I do not see the logic behind offering someone a compensation of 150€ for a service that costed the customer not less than 300€, and was than denied. When summarised, it turns out that CA has denied the service promised to the customer and still made 150€ off of it. Unbelievable. And not to mention that the flight was delayed (which for this particular line (Zü -Zg; Zg - Zü) is more offen the case, than not. Someone might also ask why does CA do not operate this line with one of their A220s, especially in the summer months, wenn the line is always full. Reasons behind such a stupid decision making would be hard to understand, unless you take into account that, as its probably the case in every state-owned company in Croatia, that the the decision - making positions are predominantly occupied by incompetent and not-qualified personal that were positioned there by the existing regime (HDZ). Discusting. I hope the company goes bankrupt and that some not-state-related company buys its assets and reorganizes the company.