Poor online order experience.
I ordered a shot pro gps tracker online and it arrived quickly but it was poorly packaged and the outer box had been badly squashed. The item box was ok but had clearly been previously opened and contents removed and replaced and not in the right way. This was very disappointing. The team at the Chichester store were able to swap it for me and did so with minimal fuss which I really appreciated but a better online ordering experience would have made that trip unnecessary.