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HomeShopping & FashionThe Internet Retailer Reviews

The Internet Retailer

2.263157894736842 out of 5 stars
2.263157894736842 out of 5 stars
2.3
|Poor|19 reviews

TrustScore

2.3
2.263157894736842 out of 5 stars
Poor
5 out of 5 stars
6
4 out of 5 stars
0
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
13
19 reviews in total

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Featured Reviews

4/4 slots
Premium pins are permanent until displaced by newer pinsLearn more
POPULAR
Consumer
Consumer
1 out of 5 stars
1/5

I phoned up the day after making my…

I phoned up the day after making my order to cancel my order I was pressured into picking another item which I didn’t wa...Read more

🔥 High engagement
POPULAR
Ian
Ian
1 out of 5 stars
1/5

So regretful about ordering

Regretably I am now in the same situation as several others ordered in February, supplied somemproducts but advised bal...Read more

🔥 High engagement
POPULAR
Myrtle Marris
Myrtle Marris
5 out of 5 stars
5/5

Kitchen renovation

I ordered some Trendi switches and sockets for my kitchen renovation project. They are just what I was looking for. I ne...Read more

🔥 High engagement
POPULAR
Charlie Brown
Charlie Brown
5 out of 5 stars
5/5

Sleek switches and sockets

Absolutely fabulous. I love my new switches for my lounge and just ordered another for my bathroom. Amazing colours and ...Read more

🔥 High engagement

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Stephanie Sunderland
Stephanie Sunderland
1 reviews
7 months ago
5 out of 5 stars

Great products and speedy service

I ordered a double plug socket and a light switch just to test these products. I was not disappointed. They are a great sleek design and really easy to install. I will be placing an order for my whole house soon!

Helpful?
Jules
Jules
1 reviews
about 1 year ago
1 out of 5 stars

Must be a scam or fake…

I think they must be a scam or fake organisation. Ordered items twice. Nothing has ever turned up. Still chasing for refunds. Avoid.

Helpful?
Vicky Walmsley
Vicky Walmsley
1 reviews
over 1 year ago
1 out of 5 stars

AVOID

AVOID! This company is useless. it has taken 3 and a half months and we still don't have the items we ordered!

Helpful?
Our views
Our views
1 reviews
over 1 year ago
1 out of 5 stars

DON'T USE!

Still not received the full order then received mails from the stores saying its accounts and so on, been weeks this is the worst company ever and I wish there was a no star option - you are rubbish and should be ashamed DONT USE!

Helpful?
marie crossland
marie crossland
1 reviews
over 1 year ago
1 out of 5 stars

I would give zero stars if I could

I would give no stars if I could. The company SLOERT his a joke. I ordered some kids bedding and they sent some bedding of a building that was torn and just shouved in to a carrier bag. Not even folded. I wanted to send back and they said I will give you 20% compensation and keep the bedding. The bedding is of no use at all. I have never dealt with a company as useless as them. They are con artists. Sending people wrong stuff that's not of any use. And keeping money. THIS IS A WARNING TO NOT BUY OF THE COMPANY. CON ARTISTS.

Helpful?
Nicky
Nicky
1 reviews
over 2 years ago
5 out of 5 stars

Fantastic service

Great price. Got extra 15% off. Ordered sockets/switches for whole house so great saving. Missing items were quickly posted with no quibble. Staff polite, helpful and friendly. Definately reccommend

Helpful?
CustomerAnn Corrie
CustomerAnn Corrie
1 reviews
over 3 years ago
5 out of 5 stars

I’ve had the black sockets and switches…

I’ve had the black sockets and switches at all different times and there very fast delivery really happy with them

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TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Read the analysis
ADELE DOWD
ADELE DOWD
1 reviews
over 3 years ago
5 out of 5 stars

Fantastic light switch

Great product, fast delivery. Get lots of comments how lovely the switches are

Helpful?
William
William
1 reviews
over 3 years ago
1 out of 5 stars

Ordered 5 sockets and doubles in green…

Ordered 5 sockets and doubles in green and a few days later they rang to say out of stock but due in couple of weeks. Month later I received ice white sockets and when I rang , was told out of stock for 3 months but would send when available. Demanded refund as not prepared to wait. They agreed only if I sent back white at my expense. I demanded a prepaid label or I would contact my card issuer and do claw back. They then emailed me a printable label and refunded a few days later, minus £3-99 original p&p. Totally unscrupulous company who will tell you anything to get business and send any product to fulfill order. Avoid.

Helpful?
Brid Hesse
Brid Hesse
1 reviews
almost 4 years ago
1 out of 5 stars

Avoid at all costs!

Avoid at all costs!! Ordered two items on 7th December, took two months for one to arrive, the second still hasn’t arrived. Had letter saying it was due to stock shortages but same item available on Amazon for next day delivery. Asked for refund, still waiting. Should not be allowed to trade.

Helpful?
Gail Hughes
Gail Hughes
1 reviews
about 4 years ago
1 out of 5 stars

Poor service and communications

Ordered about a dozen switches and sockets in navy - sent out all white and said would send out the navy plates when they received the stock - 3 months later and I'm still waiting for 4 cover plates - communications keep saying they're sending them out, but they never do - very disappointing service!

Helpful?
Alan
Alan
1 reviews
about 4 years ago
1 out of 5 stars

Same as Internet Electrical Store.com

Same as Internet Electrical Store.com, Purchased 4 Saxby Alba solar lights at £20.95 to install down the drive, having previously bought so many that are useless, thought I would try them first before buying the rest. The instructions were funny for a rechargeable solar light, says do not use rechargeable batteries! Order was slow but fine, free delivery so set about testing the lights, seemed to do the job fine, so went back online to the web site to order the rest, shocked to find they were now £70.99 in a matter of days that had increased in price by £50.00! we all know everything is increasing but this is ridiculous. Will contact the authorities about this.

Helpful?
Martin M
Martin M
1 reviews
almost 5 years ago
1 out of 5 stars

Absolute shambles of a company

Absolute shambles of a company that trade on Amazon. Ordered an item that never arrived - they then claimed royal mail state it was lost. (long before the cut off period for lost items) Truth is they never sent it as they were out of stock. Now ignoring my messages. Court case is now only solution.

Helpful?
Dean Grahame
Dean Grahame
1 reviews
about 6 years ago
1 out of 5 stars

Utter shambles of a company.

Utter shambles of a company. Made order, was sent an email stating products out of stock, website did not state this. Cancelled order and still waiting for refund after 15 days, AVOID AT ALL COSTS.

Helpful?
Mike Evans
Mike Evans
1 reviews
about 7 years ago
1 out of 5 stars

Unacceptable processing delay

Beware: they invite you to pay by Paypal, then tell you they won't even process the order till the £ clears from Paypal in 5 to 7 days. Don't expect anything in a hurry, or any understanding from customer service.

Helpful?

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Category

Shopping & Fashion

Review summary

Reviewers frequently report negative experiences with The Internet Retailer, citing customer pain points more often than praise. Common complaints include order, company, ordered, avoid. A smaller set of reviewers mention positives such as switches, sockets, great, ordered. Overall sentiment is predominantly negative based on 19 reviews and an average rating of 2.3 stars.

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Based on reviews, created with AI