Arrived really quickly and very tasty
Arrived really quickly and very tasty. Really enjoy the chocolate tea and the coconut cleanse.

9 months ago
Zero star!!! first time to order online. My package is already open!!!. Incomplete product missing item!!! wrong order-Not what I order
Arrived really quickly and very tasty. Really enjoy the chocolate tea and the coconut cleanse.
Asked to cancel not long after placing the order as the delivery time wasn't clear. A couple of hours later - so plenty of time to cancel - got a dispatch email.
Long time fan of the tea.. went to re up my order... And suddenly after going to pay, before I've entered or chosen how I wanted to pay.. I'm sent an authorisation code ..' is this you it seems ive been given a Shopify account.. something AT NO TIME DID I AUTHORIZE..them storing my card detail or give authority to open an account... This type of practice sucks and makes online shopping hazardous.. so GOOD BYE TEA PIGS
Went especially to a Sainsburys a good 15/20 minutes away to buy some Calm pyramid bags. Opened this morning and ever single one is split open. It's like they haven't been sealed correctly. I'm really disappointed about this, especially as it has taken me a while to track these down. I tried to send a webform but it didn't work.
Love the teapigs products, but I've had problems with a number of different flavours where the 'temples' have been split. I emailed the address given on the packaging a few weeks ago but have not had the courtesy of a response.
Great products at a good price that arrived very fast.
Emailed them regarding order but no reply
Thanks very much for sorting my problem out so quickly.I do appreciate it Thanks again. Jen Bridson
The tea regardless of type is fresh and first class. I have digestive issues making the sweet ginger and peppermint tea invaluable to my overall gut wellbeing. The flavour of the tea is amazing and very comforting. I really like the net type pyramids and the contents which appear to be actual pieces rather than dust! Well worth the money and keep up the great work.
Always a pleasure shopping at TEAPIGS. Helpful and friendly staff.
Contacted teapigs and they responded back to me pretty quickly with resolution, genuinely good customer care, if only other companies could follow suit. On separate note, I wondered if Tea Pigs would consider doing the Fennel tea without liquorice, like twinnings do, and then I could switch to teapigs variety for this flavour. Nonetheless, I always drink the Peppermint teapig, and I also rate highly your Ginger/Lemon tea, not forgetting the Mao Feng Green tea which is just lovely and pleasant on the palette.
Every stage was exactly as promised
Excellent quality and excellent customer service. Worth the price.
Stephanie and the company in general are a pleasure to deal with. Great products too.
I’ve routinely bought loose tea from Tea pig. I normally stock up so I don’t have to order often 😇 I recently opened a pack of loose chamomile flower tea and I am really disappointed! The amount of “dust” is unbelievable! I’ve had to sieve the tea to get rid of the dust and so I am left with a small amount of actual tea…. Really not good !!!!
Absolutely fabulous service! Ordered on one day and received the next! Excellent, thank you very much!
Excellent customer service, super responsive and generous too!
Decaf Teapigs are so delicious. Every time I sit down with a cuppa I get a smile on my face. I was hoping they'd be in my local Waitrose, though did find them in WholeFoods. Wonderful. One of my favourite things in life.
The best ever green tea. I didn't like green tea before because i always found it bitter, but teapigs changed my entire world! Its delicate, refreshing and sweet. I am hooked for a few years now and i will keep buying your teas until you offer this superior quality! I tried many of your teas but I always return back to the loose leaf Mao Feng which gives a great value if you buy the large bag.
i bought a bad box a little while ago and they had the most friendly, generous and lovely customer service the nicest and definitely most generous company i've ever experianced, id give 10 stars if i could
Based on analysis of 77 reviews rated 1-2 stars for teapigs
“Fantastic tea let down by expensive delivery and long order completion - 7 days to seems crazy when there's plenty of...”
“I ordered some tea over 10 days ago - nothing received from them, and zero response from Teapigs to my questions on t...”
“I ordered some tea over 10 days ago - nothing received from them, and zero response from Teapigs to my questions on t...”
“You’ve assumed that I’ll pay for this next subscription when I told you not to this month (just yesterday by reply e...”
“Also, subscription not fulfilled due to no stock”
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teapigs is an online retailer specializing in high-quality teas, providing a wide selection of products to tea enthusiasts and casual drinkers alike. The company offers a variety of tea types, including herbal, green, and caffeine-free options, as well as unique blends designed to cater to different tastes and preferences. Customers can purchase individual teas or curated bundles through the easy-to-navigate website, which emphasizes both product quality and ethical sourcing. Targeting health-conscious consumers and tea lovers, teapigs is committed to sustainability and ethical practices, as evidenced by their participation in the Ethical Tea Partnership. They also engage with their community through informative content about tea and special promotions, encouraging customers to explore the diverse world of teas available online. With a focus on customer satisfaction, teapigs provides free UK delivery on orders over £25, making it convenient for customers to enjoy premium teas from the comfort of their homes.
Teapigs receives a mixed response from customers, with many praising the quality of the tea and the ease of ordering through their website. Reviewers often highlight the excellent taste and variety of the products, noting that Teapigs tea is a household favorite. However, a significant number of complaints focus on the delivery process, with customers expressing frustration over long wait times and missing items from their orders. Many report delays of over a week, with some orders taking up to 20 days to arrive, and a lack of communication from customer service exacerbates the issue. Additionally, several consumers find the shipping fees excessive, especially when compared to competitors offering faster delivery options. Overall, while the product quality is well-regarded, the delivery and customer service experiences leave much to be desired.
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