Birmingham dreadful experience
I went into the store to purchase a phone charger and cable for an iPhone 15 pro. I understand from Ellie later that I had been selected my products by the manager who passed me onto someone to actually make the sale. This person was very helpful, adjusted two items on my phone and made the sale. Later in the day in a restaurant when I went to use the charger., it was the wrong one. I went back to the shop. Although I had a receipt for every purchase I’ve made that day, I did not have one for EE. Most unusual. I could show on my phone bank app that I have paid £39.98to EE. Not only did I not have the receipt., Ellie could find no trace of the sale between 11.00 and 14.00 on her system. Basically, I had no receipt and their system had showed no sale!!!!!! I am now left with products I can’t use and £40 out pocket and unable to charge my phone even though I explained I have my banking and train tickets on there Ellie was polite but indifferent but the sales person next to her was rude whilst discussing me with his customer. A poor experience and I am investigating changing from EE altogether.
