EE Store
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Irresponsible sales service of EE Store
I was online purchased a PS5 game controller from EE Store company. When I received the delivery and I found that the packaging of the item was damaged. This is not an acceptable condition for a brand-new product, and it appears that the item may have been crushed by a heavy object during transit. I email to their customer service and ask to request arrange a return or exchange for the product. I have reasonable concerns that the product may have been subjected to heavy pressure or mishandling during transit, potentially causing internal damage or malfunction. This is not an unfounded assumption, but a logical and valid concern based on the condition of the item upon arrival. Unfortunately, they have response indicating that the product has not been damaged or malfunctioned. They are refusal to arrange a replacement and assume cover all associated costs for the return and redelivery process.
