Reviewers generally appreciate Splash Super Center for its fast shipping and easy ordering process, with many highlighting the great prices and quick delivery times. Customers frequently mention their satisfaction with the overall experience, noting that the service is often described as "fast and painless." However, there are significant complaints regarding customer service and product quality, particularly concerning pool covers. Several consumers report issues with thin, poor-quality covers that do not hold up, alongside frustrations about unresponsive customer service when seeking replacements. Despite these critical themes, the majority of feedback remains positive, showcasing a strong preference for the company's efficiency and pricing. Overall, the sentiment leans towards positive, but concerns about product reliability and customer support are notable.
Over a year ago
This company is excellent. I had an issue with needing replacement of an item and they went above and beyond helping me. Great customer service!
Over a year ago
If I could give 0 stars. This company actually deserves a -10. No customer service at all, sure they talk nice on the phone, then never follow through. Also, their email is always "down" when I call,... See more
Over a year ago
Extremely thin poor quality pool cover, not water tight. After following instructions perfectly, the seam clearly has water beading up through from the pool, the top is soaked. I do not recommend. Co... See more
Lousy customer service- they don't even understand what is customers name and address😂😂😂 I can't experience the product without washing it first -> Now it can't be sent back. Not as cosy as expected, takes days to dry without using a tumbler. NOT RECOMMANDED!
This company is excellent. I had an issue with needing replacement of an item and they went above and beyond helping me. Great customer service!
If I could give 0 stars. This company actually deserves a -10. No customer service at all, sure they talk nice on the phone, then never follow through. Also, their email is always "down" when I call, and they see no record at all of any emails I have sent them over the past two months, even though I have mail receipts showing they went through. They lie about everything. WHAT A SCAM. If they do not send out a replacement cover tomorrow with a tracking number, I will call & post with the Better Business Bureau. You have had ample time to reply and replace my cover. Oh, and then while I am waiting for you to receive resent email, which I also got a receipt for, that it went through....your computers conveniently go down, and the IT people are gone for the day. WHAT A CROCK!
Extremely thin poor quality pool cover, not water tight. After following instructions perfectly, the seam clearly has water beading up through from the pool, the top is soaked. I do not recommend. Complete waste of money
My wife and children are very happy that we all realise that you do better than others with your good and professional favour, so please keep it up.
I normally don't write reviews but (Craig) at Splash Super Center went beyond my expectations regarding decision of pool covers. I researched numerous reputable distributor contacts, all of which could not answer a technical question regarding replacement of a pool cover and anchor placement. Craig, at SSC was the only one that made sense & Craig offered options regarding my situation. And...at a reasonable price.
James Turner, We purchased a high quality winter pool cover which ripped during the winter. We took pics of the torn part and sent it to them so we could get a replacement. They wrote us back and said they would not warranty it because the factory said it was not a factory defect. The rip was along the seam only. It would seem to me and others in my family that it is indeed a factory defect. I do believe that someone was educated well beyond their intelligence level. Wish I could have given them zero stars. UPDATE: As of 9/19/19, I have not heard from nor have I been in touch with your customer service team!
Purchased a pool cover from these people. All of this is just a piece of cheap tarp. Just cover did not last one season. Contacted customer service. Customer service will not stand behind you. If you are looking to purchase a pool cover do not purchase it from these people. If anything is defective they will offer you a 20% discount. That is it. They can take their 20% discount and shove it . Go to a real pool place Do not purchase from this company. They are a scam.
Bought some pucks that will not dissolve. Follow up: Holy smokes that was 7 months ago, Pucks still don't dissolve very fast at all. Was a struggle to keep chlorine levels up. Still would not recommend.
EASY ORDERING, CAME QUICK AND HOEPFULLY THE COVER WILL FIT. I USED THE CHEMICALS LAST YEAR. THRY WORKED GREAT.
Great experience with this company. They filled my order and shipped it really quickly. Received when expected and in good condition. Good prices compared to other stores that carry this product. Very pleased.
I was able to find what I needed quickly and delivery was fast.
Service was fast and painless!
Ordering was easy. Haven't received product yet.
Easy ordering great prices.
Seems like the best prices with only a two day delivery
Where is my pool cover? I ordered last week . Not impresed with your customer service. I needed this cover before I leave for a three week trip. Not happy at all with splash.
The donut tubes are cute, nice size, good quality and we received them in 5 days. Very pleased.
My cover came within 2 days of ordering it looks very nice I haven't opened it yet and of course I haven't put it on yet
Purchased the pool blaster centennial. Picks up leaves AND dirt like a champ! Excellent product! Great prices! Fast shipping!!
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Splash Super Center is a leading online retailer specializing in high-quality swimming pool supplies. The company offers a comprehensive range of products, including pool chemicals, floats, toys, covers, and other essential items needed for pool maintenance and enjoyment. With a focus on providing excellent value and outstanding customer service, Splash Super Center aims to meet the needs of pool owners and enthusiasts looking to enhance their swimming experience. Targeting homeowners and businesses with swimming pools, Splash Super Center ensures that customers can easily find the supplies they require, all while enjoying the convenience of free same-day shipping on many items. The company's commitment to quality and customer satisfaction makes it a trusted source for pool-related products in the home and garden category. For those seeking reliable and affordable pool supplies, Splash Super Center is a convenient option.
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