Terrible non-existent customer service
I've tried calling multiple times to the fraud department as directed by their text message. However when calling, it takes a minimum of 30-60 minutes to talk to anyone. But what's worse is the call gets dropped immediately and I have to redo the whole process again. What's insulting is they keep telling you to access your account online or use their chat for assistance, but then the chat says its down and have to call. Their webpage says their open 24hours, probably for how long you'll have to wait before speaking with anyone.