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HomeShopping & FashionSecret Linen Store Reviews

Secret Linen Store

4.75 out of 5 stars
4.75 out of 5 stars
4.8
|Excellent|60 reviews

TrustScore

4.8
4.75 out of 5 stars
Excellent
5 out of 5 stars
53
4 out of 5 stars
3
3 out of 5 stars
2
2 out of 5 stars
0
1 out of 5 stars
2
60 reviews in total

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Featured Reviews

4/4 slots
Premium pins are permanent until displaced by newer pinsLearn more
POPULAR
J Crouch
J Crouch
5 out of 5 stars
5/5

Your company is very reliable

Your company is very reliable. Your linen is packed up beautifully, and arrives on time! I love the feel of your organ...Read more

🔥 High engagement
POPULAR
Andrew  Baker
Andrew Baker
3 out of 5 stars
3/5

Just a little disappointed …

The colour was quite like I’d expected and the delivery came without a wash bag .. previously I’d been given a wash bag ...Read more

🔥 High engagement
POPULAR
Frances
Frances
5 out of 5 stars
5/5

All good

All good, lovely products

🔥 High engagement
POPULAR
Catherine Taylor
Catherine Taylor
5 out of 5 stars
5/5

A trustworthy company providing beautiful linen.

I bought linen bedding and made an error in selecting the wrong size pillow cases. I was able to return these with grea...Read more

🔥 High engagement

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H Brown
H Brown
1 reviews
4 months ago
5 out of 5 stars

Excellent quality

Delivered on time and quality is amazing

Helpful?
Lynne Bateman
Lynne Bateman
1 reviews
4 months ago
3 out of 5 stars

So sorry to be negative

So sorry to be negative, but have had sheets for four years now and they are still rough! i do like that there is a tag in one corner so you can remember which corner matches with corner of mattress. but why are the linen sheets so rough? i visited friend recently and her linen sheets [from different shop] were gorgeously soft!

Helpful?
Dianne Hammond
Dianne Hammond
1 reviews
4 months ago
5 out of 5 stars

You don’t think you need a New Duvet new duvet…

You don’t think you need a new duvet until you buy one from the Secret Linen Store. Both my husband and l are extremely pleased with the quality and delivery service for this product. I replaced an old duvet because its feathers had fallen in pockets, so it no-longer kept us warm and didn’t look great when the bed was made up. The new duvet it so full, the bed now looks amazing and is so cosy; l can’t get my husband out of bed. It’s a 10/10 from us and l would highly recommend this company and their duvets. Mrs, Hammond.

Helpful?
Charlotte
Charlotte
1 reviews
4 months ago
5 out of 5 stars

Great delivery and fabulous product

Great delivery and fabulous product. Highly recommend

Helpful?
Helen Marshall
Helen Marshall
1 reviews
4 months ago
5 out of 5 stars

Beautiful quality and prompt delivery

Beautiful quality and prompt delivery. Thank you.

Helpful?
Hazel A
Hazel A
1 reviews
4 months ago
5 out of 5 stars

All good

All good. Nice item

Helpful?
Jo
Jo
1 reviews
4 months ago
4 out of 5 stars

Quick delivery

Quick delivery

Helpful?

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Krysia Sturgeon
Krysia Sturgeon
1 reviews
4 months ago
5 out of 5 stars

Fast delivery and quality products

Fast delivery and quality products

Helpful?
Eve Hindle-Buffey
Eve Hindle-Buffey
1 reviews
4 months ago
5 out of 5 stars

Great quality and prompt delivery

Great quality and prompt delivery

Helpful?
Julie M
Julie M
1 reviews
4 months ago
5 out of 5 stars

Website very helpful showing coordinating items

Ordering and delivery excellent. I’d previously ordered a quilt cover set (very difficult to decide because lots of lovely ones to choose from). This time I wanted a throw and that was super easy because the website sowed items that went together.

Helpful?
Maryann
Maryann
1 reviews
4 months ago
5 out of 5 stars

Beautiful quality

Beautiful quality, delivered speedily and packaged with care

Helpful?
Janet Palamarczuk
Janet Palamarczuk
1 reviews
4 months ago
5 out of 5 stars

Order delivered quickly

Order delivered quickly. Lovely product.

Helpful?
Mrs Gillian Syme
Mrs Gillian Syme
1 reviews
4 months ago
5 out of 5 stars

Duvet is soft and warm

Duvet is soft warm and seems well made. Only used for about 2 weeks. Can't speak to its long term durability.

Helpful?
Bridget
Bridget
1 reviews
4 months ago
5 out of 5 stars

Beautiful quilt

Beautiful quilt. Soft linen pillow cases. Great sale price. Speedy delivery

Helpful?
Helen Reed
Helen Reed
1 reviews
4 months ago
1 out of 5 stars

Goose down duvet - down migrates

I purchased a 15 tog Hungarian goose down duvet (I think called the "Golden Goose" though now discontinued) approximately 18 months ago. It cost in the region of £1,000 and was a significant investment which I expect to last in the region of 15 years as stated on the website. Over time, goose down has migrated between the baffles and the duvet is uneven in appearance and feel. I contacted the company and sent photos of the empty baffles and have been told that this is normal and that I need to give it a shake and a gentle slap to redistribute the down. I have managed to redistribute the down by slapping it with force on a hard surface but this is not what I would expect of a thousand pound duvet. I am extremely disappointed with my purchase and would not recommend buying a luxury goose down duvet from Secret Linen store.

Helpful?
Sue Budd
Sue Budd
1 reviews
4 months ago
5 out of 5 stars

always a great experience

always a great experience buying from secret linen store..fast and free delivery and returns make it easy to try something.. i have 2 sets of their bedlinen and i love it..so soft.

Helpful?
M Wilsdon
M Wilsdon
1 reviews
4 months ago
1 out of 5 stars

Fabric poor

Fabric poor

Helpful?
Mandy Haynes
Mandy Haynes
1 reviews
4 months ago
5 out of 5 stars

Sheets and service were good

Sheets and service were good

Helpful?
Paul Wrightson
Paul Wrightson
1 reviews
4 months ago
5 out of 5 stars

Great Quality

Fast, efficient, looks as good as it does on-line

Helpful?
Mrs lawrence
Mrs lawrence
1 reviews
4 months ago
5 out of 5 stars

Quick delivery and excellent product

Quick delivery and excellent product

Helpful?
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Category

Shopping & Fashion

Review summary

Reviewers consistently report positive experiences with Secret Linen Store. Customers often highlight quality, delivery, good, lovely. A minority mention drawbacks around down, goose, duvet, goose down. Overall sentiment is strongly positive with an average rating of 4.8 stars across 60 reviews.

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Based on reviews, created with AI