Helen Reed

Helen Reed

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1 out of 5 stars
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Reviews by Helen Reed

SE

Secret Linen Store

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1 out of 5 stars

Goose down duvet - down migrates

I purchased a 15 tog Hungarian goose down duvet (I think called the "Golden Goose" though now discontinued) approximately 18 months ago. It cost in the region of £1,000 and was a significant investment which I expect to last in the region of 15 years as stated on the website. Over time, goose down has migrated between the baffles and the duvet is uneven in appearance and feel. I contacted the company and sent photos of the empty baffles and have been told that this is normal and that I need to give it a shake and a gentle slap to redistribute the down. I have managed to redistribute the down by slapping it with force on a hard surface but this is not what I would expect of a thousand pound duvet. I am extremely disappointed with my purchase and would not recommend buying a luxury goose down duvet from Secret Linen store.