Paid and sent my info for a visa application on 11/14, was told it would take 4 days, didn't hear anything until 11/21 (1 week later) so I checked in on that day with them, no response for hours, then they tell me theyll check and let me know, no response until the next day, they ask for my information and documents again on 11/22, clearly they didn't submit the visa. Then on 11/25 they ask for more information and then on 11/26 they tell me it will take another 2 days. which is 2weeks from when I pain and gave my information and documents. Throughout this time very poor communication, many of my texts went an unanswered. I asked why the visa submission was delayed and they said "technical issues". Eventually they inform me that my visa was rejected, I asked what the reason was and I am yet to hear back. Basically it took them 2 weeks to not complete a 2 day process, took a higher fee and very poor communication throughout.