Customer service
An item in my monthly subscription box was broken. I emailed the team who immediately sent out a replacement which I recieved a day later. Fabulous customer service

Over a year ago
Great products, Quick shipping and well packaged for shipment. Always quality products.
Over a year ago
What a fantastic family run little business. I recently purchase a set of 3 gardens mirrors, very competitively priced, unfortunately when they arrived one had been damaged in transit, I emailed as so... See more
An item in my monthly subscription box was broken. I emailed the team who immediately sent out a replacement which I recieved a day later. Fabulous customer service
My package came with beautiful things that i loved! I love that it came with stuff that i wouldn’t usually buy on my own. Super cute stuff and i can’t wait for my February box :)
The mugs and houses are perfect I’ve followed this site for a while and have always wanted them!
Bought a 3 month subscription for part of my daughter’s birthday present. She was delighted with the first delivery. Great products/packaging. Looking forward to the next.
Beautiful mugs. Great service. Would definitely recommend xx
Never disappointed with my box.
It’s packaged well and beautifully x I have loved everything in my December and January boxes and can’t wait for the next one to arrive. Monthly subscription is well worth it xx
5 star every time. Look forward to getting my box each month. Thank you
Ordered the lovely ceramic pumpkin set & ceramic coasters, was very pleased with both items,As described, easy website to order on, quick delivery.
I have a monthly subscription, it’s fab to get a parcel delivered in the middle of each month and not know what’s in it, it’s like Christmas all over again. The quality of everything I have received has been really good also the variety. Would recommend the subscription package
I haven’t subscribed for long but all items are so beautifully packaged and well thought out and it’s a lovely little treat each month and there is something lovely for every occasion and just puts a smile on my face each month definitely worth it
Beautiful products & Excellent Quality I subscribe to PLH's monthly box and the products they provide are absolutely stunning. The value for money & attention to detail in the monthly subscription is unmatched in my opinion and I would highly recommend it.
My review went from a 2 to a 5 because of the excellent customer service I received. There were a few things wrong with my order which was disappointing. However, as soon as I contacted the company about this, everything was rectified immediately and with courtesy, which really impressed me! Also the quality of the goods is great. So I will most definitely shop there again. Well done!
I had the seasonal subscription with Pretty Little Home I did not know what I would get and I was not disappointed! The quality of the products was perfect and the style was so beautiful and was amazing value for money I WILL get this again I love this shop it is now my go to for making my home look chic and classy within my budget High recommend
Fast delivery Well packaged and was exactly as described Lovely items will be purchasing more in the future.
Amazing customer service and super quality mugs
Only recently come across this website & already ordered twice. I purchased the travel cups for both my daughters who both work together. They’ve had that many comments from colleagues how stunning the cups are. I then went on to purchase one for myself as well as matching other cup for us all. I will definitely be making more purchases as I’m so pleased with the quality of every item. 🥰
My first order and it certainly won’t be my last. I went for some glasses and a small jug. Can’t wait to build my collection up
Happy with my purchase just the right size and exactly what I wanted. Will definitely use site again.
Great customer services, phoned to check when i double order a gift bag. Everything well pack and arrived quick.
Based on analysis of 23 reviews rated 1-2 stars for Pretty Little Home
“Placed an order before their stated 1pm cut off, paid for express delivery”
“I was told that that was how it was and I could return them for a refund”
“Never received an email confirmation from the company itself”
“Placed an order before their stated 1pm cut off, paid for express delivery”
“You actually planned to give subscription customers 6 boxes of bunnies”
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Pretty Little Home is an online retailer specializing in cute home decor and kitchen accessories. The company offers a diverse range of products, including decorative plates, chopping boards, seasonal ornaments, and vases, aimed at enhancing the aesthetic appeal and functionality of living spaces. Their collections are designed to add warmth and style to homes throughout the year, with seasonal themes that cater to various occasions. Targeting homeowners and individuals looking to refresh their living environments, Pretty Little Home provides items that blend practicality with charming design. Customers can explore an array of home accessories, from sophisticated candle holders to vibrant seasonal wreaths, ensuring they find suitable products for any room or event. With a user-friendly website, shoppers can easily browse and purchase items to create a personalized and inviting atmosphere in their homes.
Pretty Little Home enjoys a strong reputation among customers, with many praising the lovely and beautiful products available. Reviewers frequently highlight the great quality of items, such as ceramic mugs and garden mirrors, and appreciate the quick shipping and secure packaging. Many express satisfaction with the overall shopping experience, noting easy ordering and responsive customer service. However, a small number of customers report issues with order confirmations and delivery, with some claiming they never received their items despite paying for express shipping. Despite these complaints, the overwhelming sentiment remains positive, with the majority of consumers expressing delight in their purchases and the service provided. Overall, Pretty Little Home is viewed favorably, with a strong emphasis on quality and customer satisfaction.
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