The Pod Company Reviews

Alex was very prompt in responding and made the changes I wanted a breeze. He also took into consideration my misstep in not providing a referral code upon checkout initially, but delighted me with another option to make up for the difference of what I may have saved. I’m very thankful for a seamless ordering experience.

Hello, I’m writing to express how unhappy and disappointed I am with my recent experience with your company and the Ice Sponge products. I received the Ice Sponge plunge as a Father’s Day gift and was initially excited to start using it. Unfortunately, after only a handful of uses, the product began leaking from the valve attached to the plunge. I attempted to tighten it, and the plastic cracked—rendering the plunge completely unusable. This is extremely frustrating for a product that should have lasted far longer, especially given the investment. This issue comes on top of an already disappointing customer service experience. When I originally placed my order, I also purchased the Ice Shoulder, which took far longer to arrive than expected. At that time, I was told I’d be receiving a $70 credit to my account due to the delay. Now, with the plunge breaking and not functioning at all, it feels like the situation has only gotten worse. Overall, I’m very unhappy with both the quality of the product and the lack of consistent communication and reliability throughout this entire process. I expected better durability, better support, and a better experience from your company. I will be sending photos so you can clearly see the damage and the issue with the valve. I’d like to know what you can do to resolve this, as the product is currently unusable. Thank you,

The service was excellent. I was heard and understood quickly, and Megan followed through correctly with exactly what was discussed. She then followed up without being annoying.

Ich habe vor mehreren Tagen den Sauna Pod bestellt. Mir wurde hierbei eine Expresssendung versichert. Als ich nach 2 Tagen noch keine Rückmeldung erhalten hatte habe ich erst durch nachhaken erfahren, dass meine Sendung noch gar nicht versendet wurde, da ein kleiner Artikel aus meiner Gesamtbestellung angeblich nicht auf Lager wäre. Auf der Homepage wird dieser Artikel jedoch noch mit Low Stock angezeigt. Mir wurde dann versichert, dass meine Sendung umgehend gesplittet und die vorhandenen Artikel versendet werden. Jetzt nach über 24 Stunden muss ich feststellen, dass meine Sendung immer noch nicht versendet wurde. Eine Rückmeldung vom Kundenservice bekomme ich auch nicht mehr worin denn das Problem besteht.

Mrs. Megan was really very nice and helpful with providing fast and accurate information, answering a lot of questions and responding very well to my requests. Honestly she stands out. I also spoke with two others representatives and they did not come even close with kind, custom-friendly attitude. Mrs. Megan was speaking with me for almost an hour or more, and also gave later her feedback with emails. All of that during weekend hours!!! Impressive!

Customer service got back to me super quick and graciously added an Ice Pod Standard, free of charge. I was only inquiring for an add on to my SaunaPod purchase and they went above and beyond. It was a great surprise.

Giorgi was very help in the purchase process. Thank you for the assistance, Giorgi.

Ricardo’s customer support has been top notch so far. He helped me place my order for Cyber Monday deal and answered all of my questions quickly and efficiently. I would give more than 5 stars if I could. I am very excited for the Sauna pod. I will plan to leave a new review based off the products after I receive them.

I appreciate the fast service. I also appreciate you backing up your product 100%

Greaaat, helped to clear all me concerns

Very disappointed in this purchase. I bought the bundle sauna and Ice pod, both came with defects. This bundle was a station gift for my fire station. The sauna heater didn’t work and the ice pod had a broken air pump. Just really disappointed in this purchase. For the price I figured it would at least work and come without defects. But I was wrong. To save people trouble they should look at better options.

Ani went above and beyond! He is truly great and exceeded expectations!

My request was completed right away with no waiting.

Best customer service and team!!! Always great service!!

From the first contact with Megan to the purchase decision, the contact was super friendly, very courteous, and quick to respond. Highly recommended!

The service was Swift and effective. Megan had the authority to adapt the order to my needs and we made it work even with the special.

Very quick responses and super helpful with questions and emails.

My wife placed an order with the wrong email. Ana fixed the issue in a few minutes. She was a tremendous help!

Speedy, friendly, helpful customer service!

Ricardo has been extremely helpful and professional throughout my experience with The Pod Company. I could not be more grateful for his attentive and diligent service.