Placed an order 31/8 last year. No reply to emails as to where the product was . I gave up . Very odd that I have now received the product on the 18th January 2023 with an invoice dated last August . I had given up on this order so to receive it today was very odd indeed . Thank you for fulfilling my order but I think 5 months is a tad long .
There have been many negative reviews for this company so I felt I had to give my positive opinion. This is the third time I have used this company and each time my orders have been delivered correctly and promptly.
Would give 0 stars if could. Took order and money. No contact since. No goods received. Email returned with invalid address. Bank have taken this up for me. Disgusting. DO NOT BUY FROM THESE CHARLATANS.
Money taken-including £30 postage order not received and now have seen all these reviews. DISGUSTING to be using people's love for their animals to rip them off. I hope you will get the karma you deserve for this scam.
Not a legitimate company. Fraud con artist. Will be going to small claims court with this c****!
Pet food ordered, payment taken and delivery expected within 7 days. No delivery, emailed my concerns, order still says pending, asked to cancel the order and refund via email and contact page absolutely no response to any communication. Reported to my bank. January 23, I now get notification my order is on its way.... From October with food my cats no longer need! Still no reply to emails when I want to cancel. Complete scammers.
Placed order 21/9. No goods received and no response to my daily emails requesting update. The guy is basically a thief and needs closed down. I will b contacting Trading Standards as well as my credit card company.
Placed an order with this company????? Company def not. I placed an order on the 8th September. Still not received anything. They do not respond to emails. Paid £4.00 postage fee. Very very angry. DO NOT ORDER ANYTHING from this t*****r. I will have to go through my credit card company to get a refund now. An absolute pain in the a**e. Surely they should have been investigated by now and struck off
Exceptionally poor customer service to take my order and then cancel without any email or phone call stating on the refund remittance the product was out of stock yet still showing in stock on website. No reply to email so very glad I didn’t give them my business.
Based on analysis of 8 reviews rated 1-2 stars for Petsupplies
“No reply to emails as to where the product was”
“No delivery, emailed my concerns, order still says pending, asked to cancel the order and refund via email and contac...”
“No delivery, emailed my concerns, order still says pending, asked to cancel the order and refund via email and contac...”
“Money taken-including £30 postage order not received and now have seen all these reviews”
“Pet food ordered, payment taken and delivery expected within 7 days”
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Petsupplies is an online platform dedicated to providing a comprehensive range of pet supplies for animal owners. The company’s website, petsupplies.direct, offers an extensive selection of products including food, toys, grooming supplies, and accessories for various types of pets. By focusing on quality and affordability, Petsupplies aims to cater to the needs of pet owners looking for reliable and convenient purchasing options. The target customers of Petsupplies include pet owners, breeders, and animal enthusiasts who are seeking to enhance the well-being of their pets. With a user-friendly interface and a commitment to customer satisfaction, the platform serves as a trusted resource for individuals looking to procure essential pet products online. Through its diverse offerings, Petsupplies contributes to the growing market of pet care and supplies, helping customers find the right items for their beloved animals.
Over a year ago
Placed an order 31/8 last year. No reply to emails as to where the product was . I gave up . Very odd that I have now received the product on the 18th January 2023 with an invoice dated last August .... See more
Over a year ago
There have been many negative reviews for this company so I felt I had to give my positive opinion. This is the third time I have used this company and each time my orders have been delivered correctl... See more
Over a year ago
Would give 0 stars if could. Took order and money. No contact since. No goods received. Email returned with invalid address. Bank have taken this up for me. Disgusting. DO NOT BUY FROM THESE CHARLATAN... See more
Over a year ago
Money taken-including £30 postage order not received and now have seen all these reviews. DISGUSTING to be using people's love for their animals to rip them off. I hope you will get the karma you dese... See more
Reviewers express significant frustration with Petsupplies, highlighting severe issues with order fulfillment and customer service. Many customers report placing orders and experiencing long delays, with some waiting months without receiving their products or any communication from the company. Complaints about unresponsive email addresses and invalid contact information are prevalent, leading to feelings of being scammed. Despite the overwhelming negativity, a few consumers share positive experiences, noting satisfaction with their purchases and timely deliveries on multiple occasions. However, these positive reviews are overshadowed by the majority of negative feedback, which paints a picture of a company struggling to meet customer expectations. Overall, the sentiment leans heavily towards dissatisfaction, with many advising others to avoid the company.
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