Paylar is a licensed Electronic Money Institution based in Lithuania, offering a comprehensive business and personal payment management solution. The company provides dedicated IBAN accounts that facilitate straightforward and efficient transactions for both businesses and individuals. With a focus on operational efficiency, Paylar enables same-day SEPA transfers within the Single European Payment Area and supports multi-currency payments worldwide. Targeting a diverse clientele, including small to medium-sized enterprises and individual consumers, Paylar aims to simplify financial operations through its user-friendly platform. Their services are designed to meet the needs of customers looking for reliable payment solutions across Europe and beyond, ensuring secure and timely transactions for various financial activities.
Reviewers express significant dissatisfaction with PAYLAR, highlighting severe issues with customer service and transaction processing. While one customer praises the company for its clear and fast communication during onboarding, the overwhelming majority report a lack of support and responsiveness, describing the service as terrible.
Many consumers complain about the slow processing of transactions, with some stating it takes over a week to complete simple tasks. Additionally, customers are frustrated with stringent KYC requirements and high account fees, which they feel are unjustified. The sentiment is overwhelmingly negative, with numerous warnings against using PAYLAR due to its poor service and inability to meet basic banking needs. Overall, the feedback indicates a deeply unsatisfactory experience for most users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 11 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2024.
| Month | Average | Reviews |
|---|---|---|
| Feb 24 | 1.0 | 1 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 11 most recent reviews.
“They have zero customer support and barely respond to messages”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 1.4 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 11 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: PAYLAR is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 1.0).
11 reviews of PAYLAR . Filter by what matters to you.
Over a year ago
Clear communication and fast onboarding. Thank you Paylar team!
Over a year ago
Absolute joke of a company. Can’t even make a deposit of few hundred euro without stringent KYC and documentation back and forth via email. Extremely expensive account fees & just to put the nail in t... See more
Quick answers to the questions people ask most.
PAYLAR has received mixed reviews, with a rating that reflects both positive experiences and serious concerns. While some customers praise the clear communication and fast onboarding, others highlight issues like poor customer service and slow transaction processing.
PAYLAR is not classified as a scam, but safety concerns have been raised by verified customers. Many reviews indicate problems with customer support and transaction delays, suggesting caution when using their services.
PAYLAR provides financial services, including banking solutions, but specific details on their offerings are not extensively detailed in customer reviews.
While specific payment methods are not outlined in reviews, customers have expressed frustrations regarding stringent KYC processes for deposits, indicating that PAYLAR may have complex requirements.
Customers have reported poor customer service experiences, and contacting PAYLAR may involve long wait times or ineffective support. It's advisable to prepare for potential delays when seeking assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Clear communication and fast onboarding. Thank you Paylar team!
Without a doubt the worst bank in Europe. It somehow takes them over a week to process incoming transactions. They have zero customer support and barely respond to messages. Absolutely useless in every possible way. Avoid at all costs.
Absolute joke of a company. Can’t even make a deposit of few hundred euro without stringent KYC and documentation back and forth via email. Extremely expensive account fees & just to put the nail in the coffin €300 closing fee. Absolutely DO NOT open an account with them. Read other reviews they are cheats.
Beware use them at your own risk Terrible service no customer service unable to pay staff as they held our money to pay staff Lots of great employees unable to get paid as paylar held our money for no reason even when they accepted us when signing up ...happy to take our money even happier to lock our account Customer service even worse so hard to get hold of someone and had to fight to get our money released BEWARE BETTER COMPANIES OUT THERE DO NOT USE THEM YOU HAVE BEEN WARNED
Poor customer service. I do not recommend this company. Takes forever to receive payments
business is a business and corrective action must be taken in place. payments are late, and causing problems to receivers like me.
Poor customer service
Do not recommend Horrible customer service and when you call them it sounds more like a call center than anything resembling a bank. 0/10
Terrible service not recommended
Tragic and Terrible experience. They do not listen. We already provided what they need for them to act on our request. We opt to use this service hoping we can transfer funds immediately. NO!!! That was not the case. They never did that, hence, their AML officer was very very disrespectful. If you are offering customer related and oriented service the least you can do is be NICE!!!! That's what's keeping your business, your customers so do whatever it takes to keep them.
Its a very poor company, offer their services in english but cannot read or communicate, payments are consistently late. Would not recommend.
Paylar is a licensed Electronic Money Institution based in Lithuania, offering a comprehensive business and personal payment management solution. The company provides dedicated IBAN accounts that facilitate straightforward and efficient transactions for both businesses and individuals. With a focus on operational efficiency, Paylar enables same-day SEPA transfers within the Single European Payment Area and supports multi-currency payments worldwide. Targeting a diverse clientele, including small to medium-sized enterprises and individual consumers, Paylar aims to simplify financial operations through its user-friendly platform. Their services are designed to meet the needs of customers looking for reliable payment solutions across Europe and beyond, ensuring secure and timely transactions for various financial activities.
This profile hasn't been claimed by the business owner.
