Avoid
Avoid this company—go elsewhere! I booked a 9-seater for a 2-day hire, but the day before I was set to pick it up, they cancelled due to a "mechanical fault." They claimed there was no alternative vehicle available and offered a refund for the payment I had made three months in advance. It should have been their responsibility to find another vehicle, but instead, they left me scrambling. Less than 24 hours before I needed hire. the alternative rentals I found that still had limited availability were now almost double the price, and yet Orange offered no assistance or compensation for the inconvenience. After speaking to other local rental companies, I found out that this isn’t an isolated incident. It's likely that they rented the vehicle out to someone else for a longer period and a higher fee. In fact, it seems that the same vehicle is now booked for the next two weeks. They couldn’t even tell me what the actual issue was with the vehicle—only that it had a warning light and was under warranty. When I initially booked, and up until the last-minute cancellation on Friday, their website listed them as members of BVRLA. However, after filing a complaint with the BVRLA, I found out they aren’t members at all. The BVRLA is now investigating, and interestingly, Orange updated their website the same morning to remove any reference to BVRLA (screen shots of their website last week have been submitted). There are plenty of other local rental companies that are more reliable, actually follow industry standards, and offer better customer protection. Orange, on the other hand, seems to make things up as they go along.
