Came on time
Came on time, easy process and cheap! Job done
Over a year ago
The final document didn't show and the email asking for help and clarification has never been answered.
Over a year ago
I was not able to receive a certificate!! Unacceptable
Over a year ago
In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its easy to use and with self explanatory instructions.
Came on time, easy process and cheap! Job done
Arrived quickly with clear instructions- although would be good to add that you need to take a photo of the unused test on the app first - on the paper instructions
Ordered Day 2 tests on the 4 day service. Tests still have t arrived. No responses to our emails. No way to contact them.
Easy, quick and straight forward!
I booked one test but he deducts two times money from my account
easy and clear instructions. arrived on time and undamaged.
Cheap and effective. Easy to book, pay and get the results.
Kit was already delivered by the time I got home from the airport. App is easy to follow.
Received delivery next day and got the result within few minutes. Excellent
Would have been excellent except a couple of areas let the service down a little. Firstly when filling in the forms when requesting the service some of the descriptions need to be clearer as to what is requested e.g. Passport with no description as to whether nationality is what is being requested or the passport number, the latter is what is being requested and if you make a mistake you cant correct it yourself. Lastly when doing the actual COVID test at home I could not use my phone to upload pictures for some reason and had to use my laptop camera. The user guide says to use their App but there is is no Now Test App to download, they mean just login and run through the steps online, this was a little confusing. Having said the above I have to highlight that the customer support was excellent and very helpful. All in all a very good service if it wasnt for a couple of frustrating issues
Nothing special and another company making money out of us through covid. Already had tests at home that could have been used but made to pay. Then they pester you to give them a review, well here goes.
Dependent on high level ability using smart phone. Even my wife who has high level of ability struggled. Seems like an exercise in making money for commercial companies, with no assistance to NHS.
Very easy to order, quickly delivery and results almost immediately. Excellent
I used a few of these providers and this one was the best I used for Day 2 test. Was a very good price, the kit arrived on time and the App actually works to upload the test result. Would use again
A certificate was issued right away.
Fast and reliable delivery times
simple, easy and quick. thanks
Straight forward, user friendly from start to end & very helpful customer service (@Ruby!!!)
Easy to use website and really good easy to follow instructions. Also a very good price
Quick and easy
Based on analysis of 53 reviews rated 1-2 stars for Now Test
“Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will st...”
“Received a sealed kit but it was missing the solution tube”
“The kit arrived with no instructions on how to upload my results”
“The website did not accept my password and username when l arrived to England though we tried from 4 different device...”
“I made a mistake on the test so I emailed you on the same day”
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Now Test receives a mix of positive and negative feedback from its users. Many customers appreciate the ease of ordering and using the test kits, highlighting quick delivery and straightforward instructions. Reviewers frequently mention the affordability of the Covid self-test kits, with some praising the promptness of results. However, there are significant complaints regarding customer service, particularly about the failure to generate certificates and a lack of response to inquiries. Some users express frustration over not receiving necessary documentation after their tests. Despite these issues, the overall sentiment leans positive, with a majority of users satisfied with the service and ease of use. Overall, Now Test is seen as a reliable option, though improvements in customer support are needed.
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