Over a year ago
Neat Team has been excellent, they replied to questions very quickly with friendly professionalism. Order and delivery within 48 hours. Their products are natural, I feel relaxed giving them to my te... See more
Over a year ago
My complaint isn't with billing or receiving merch, it's with the horrible taste and aftertaste.But I'm going to check my CC to be certain no additional charges have been made as I didn't sign up for... See more
Well packaged looks great but the taste of chocolate and vanilla is awful with milk or water struggling to Finnish rest off but the saying says eating healthy wont taste good lol
Awful taste and really poor customer service - this company gives e-commerce business a bad name. I signed up for the trial and was not sent a pre-warn email before my money was taken for my second order. This is extremely sneaky. They tried to take payment on a Saturday which was declined as I didn't have the funds in my account. I sent an email the same day requesting this order was cancelled, then again on the Sunday and Monday. On the bank holiday Monday they sent an email to say it was dispatched! I have received an email explaining that they don't monitor their emails over the weekend and I should have cancelled my account beforehand. PLEASE BE AWARE THAT IF YOU TRY TO CONTACT THEM OVER THE WEEKEND YOU WILL GET NO RESPONSE AND THEY WILL STILL SEND YOUR ORDER OUT. On top of that, they expect you to send back the product at your own expense and are also unable to take any liability for lost returns during transit so recommended I pay for a signed for service! I am so disappointed. Avoid. I work for a startup subscription company and understand how these things work. This is not how you should treat customers.
Can’t fault the service at all, I didn’t have any problems there. But sadly, I didn’t like the taste of the vegan protein vanilla. It just tasted like artificial sweeteners. I couldn’t drink it. Had to cancel my subscription. Sorry Neat.
Love the vegan protein!! The free samples were also amazing
Really like the vegan protein (hemp and pea). Tastes great in vanilla!
Based on analysis of 10 reviews rated 1-2 stars for Neat Nutrition
“My order didn't arrive for 12 days, no one responded to my email, or DM, and the shipping was improperly calculated s...”
“My complaint isn't with billing or receiving merch, it's with the horrible taste and aftertaste”
“My complaint isn't with billing or receiving merch, it's with the horrible taste and aftertaste”
“I ordered with neat-nutrition back in October and unwittingly signed up for a subscription”
“However, further payment was taken from my account this month despite my requesting subscription cancellation”
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Neat Nutrition is a company specializing in high-quality nutritional products designed to support health and wellness. The company offers a range of supplements, including protein powders, vitamins, and meal replacements, catering to fitness enthusiasts and individuals seeking balanced nutrition. With a focus on clean ingredients and transparent sourcing, Neat Nutrition aims to provide effective solutions for customers looking to enhance their lifestyle through proper nutrition. Targeting health-conscious consumers, athletes, and those pursuing fitness goals, Neat Nutrition emphasizes the importance of maintaining a nutritious diet. The company's products are formulated to meet the diverse needs of its customers, whether they are looking to build muscle, manage weight, or simply ensure they meet their dietary requirements. By prioritizing quality and efficacy, Neat Nutrition positions itself as a reliable choice within the competitive nutrition market.
Neat Nutrition receives high praise for its vegan protein products, with many reviewers highlighting the excellent quality and great taste. Customers appreciate the quick shipping and friendly, professional service, often receiving their orders within 48 hours. However, some consumers express dissatisfaction with the taste and aftertaste of certain products, indicating that not all flavors meet expectations. Additionally, there are complaints regarding customer service, particularly related to delayed deliveries and unresponsive communication when issues arise. Despite these concerns, the overall sentiment remains largely positive, with many recommending Neat Nutrition for its natural ingredients and effective protein supplements. Overall, Neat Nutrition is viewed favorably, though there are areas for improvement in service and product consistency.
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