9 months ago
DO NOT USE THESE CONMEN!! The chances of you receiving what you ordered are very slim. My son's birthday present never arrived and they will not respond to any emails!!
10 months ago
Absolute scam. Ordered 2 kits none arrived. Emailed no contact back. How Facebook and others let these advertise and they are scamming people
Top quality! We Ordered 5 shirts, 4 out of the five shirts were really varied and unique whilst one was really plain and basic. The unique packaging and shirt description sheet was a nice touch. I would recommend them as a service on the whole. But I wouldn’t pay extra for faster delivery as we paid for 2 - 5 day delivery and the shirts arrived 12 days later.
Never received the order. They were ignoring my emails asking for a replacement or refund. Had to get a refund through PayPal in the end. Ignore them at all costs
Ordered April 2024 and still waiting! Was told “I can confirm that your order has already been processed and shipped out by our team, but it was slightly delayed due to stock limitations/availability but this has already been resolved by our fulfillment team.” Their response to what’s really happening doesn’t make sense… I asked for an update and still waiting to hear back… Hrmmm is Mystery Kits a scam?
Super fast delivery, amazing product, such a unique gift for footie fans!
This is the third time we have used Mystery Kits and my son just loves the surprise each time, even when its a team he has never heard of. Quality service
My son absolutely loved opening his mystery box! It was a great top, good quality and he got a certificate.
Would recommend 👌
as always brilliant
Think it is an expensive gimmick- which is aimed at kids
Avoid this firm. I have requested a refund for a shirt that was too small for my son’s birthday present. I bought another shirt due to time constraints. I have not had a refund for the first shirt (or a replacement). This seems to me to be dishonest. I’ve asked for my email to be escalated to their complaint manager but have been ignored.
Habe vor einem Monat bestellt und bis heute wurde noch nichts geliefert. Ich habe zwar eine E-mail bekommen das es geliefert wurde aber das stimmpt nicht. Nach dieser E-mail habe ich mehrmals versucht den Support zu erreichn doch leider keine Antwort.
At the time of writing, my son has still not received his shirts. Has been 43 days since ordering 3 shirts. Communication is awful. Eventually got responses to mails, but only after Paypal intervention. And now, gone silent again. No telephone number or company details on their website - which is usually a bad sign and so far has proved to be. Avoid at all costs.
Don’t buy from them. We sent a shirt back due to being the wrong size. They kindly offered an exchange this was back In May and still nothing and they have gone radio silent. We used to buy alot from them. No customer service
my son was very happy with his mystery shirt
Grandson was delighted with his top just tell them what you want in a top eg colour etc deli ery was fast too
No fuss, brilliant delivery, and our grandson was over the moon with his football shirt, thank you great work
Great shirt and quick delivery!
The shirt was good quality, but the customer services was very slow and the communication was a little poor. Although we got to the point; it was and has been a stretched out process. Still waiting for an exchange in the shirt and we had to pay to send the shirt back and then for the exchange to be sent to us. About £8 in total. A little bit frustrating and disappointing.
Great shirt son loves to order from this site, very fast delivery.
Fast delivery, had it in my hands within 5 working days. Requested their most obscure kit, no big European leagues and was sent Thimphu City in Bhutan. Absolutely stunning kit, and exactly as obscure as I wanted!
Based on analysis of 246 reviews rated 1-2 stars for Mystery Kits
“With shocking customer care”
“DO NOT USE THESE CONMEN”
“Been trying to contact them to Get my order refunded, but they refuse to answer”
“Ordered a kids shirt”
“No item received, no response to emails”
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Mystery Kits is an online retailer specializing in mystery football shirts, offering a unique shopping experience for football enthusiasts. The company provides a range of mystery boxes that include authentic football shirts from clubs around the world, catering to both adults and children. Customers can purchase mystery kits at varying price points, with options for men, women, and kids, making it easy to find exciting additions to their football shirt collections. Targeting avid football fans and collectors, Mystery Kits aims to deliver an element of surprise and excitement with each order. By offering a selection of surprise football shirts, the company appeals to those looking to discover new clubs and styles. With worldwide shipping available, Mystery Kits ensures that customers can enjoy the thrill of unboxing a mystery football shirt regardless of their location.
Mystery Kits receives a mixed reception from customers, with many praising the quality of the shirts and the service when issues are addressed. Reviewers highlight that the shirts are great and the service can be responsive, especially when problems arise, as seen in some cases where customers received prompt assistance after voicing concerns. However, a significant number of complaints center around poor communication and unfulfilled orders, with many customers reporting that they never received their kits or experienced delays of several months. The lack of customer support is a recurring theme, with numerous individuals expressing frustration over unanswered emails and difficulties in obtaining refunds. Overall, while some customers appreciate the product quality, the prevalent issues with order fulfillment and communication lead to a largely negative sentiment.
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