Motus Medical Reviews

I am writing to express my dissatisfaction with the recent service I received. Just two weeks after the service, the screws on the castor wheels came out, which posed a serious safety risk. This situation was both unexpected and unacceptable. I contacted your customer service team to report the issue, but unfortunately, no assistance was provided. I found the response lacking and unhelpful, especially given the potential danger involved. Additionally, I believe the cost of the call-out and engineer services does not reflect the quality of service provided. For the amount charged, I expected a more reliable and lasting solution, as well as better customer support. I would appreciate it if you could review this matter and respond with a suitable resolution.

Greg was his usual helpful and great self

Great company to deal with sarah in sales was so helpful and nice and friendly. And joe who delivered was so helpful and friendly too which made things so much easier

The engineer did good job.

Motus medical, Duncan and Sarah are amazing. They both helped me from my first call to handover of wheelchair. Nothing was to much trouble, excellent company and service. Very highly recommend

Nice friendly guy. Patient in what he did. Unfortunately first time out lost one of the support legs!

This company have been fantastic from beginning to end.

Duncan was absolutely brilliant with my assessment and delivery of my new scooter. Anytime I called regardless of who I spoke to all staff polite and couldn't do enough to help

Joe was extremely helpful. Reset my arm rests, moved my hand control to the correct place, sorted the footplates out, and changed the batteries. Kat Phillips - kept me informed throughout about what was happening and when everything would arrive.

They fixed my scooter but it took 3 days, would have been 2 days but the engineers van broke down. He was very good and Kit from the office was very kind. The actual service was good just took a long time where I couldn't go anywhere.

Great service from start to finish. The agent, Duncan, knew exactly my wife's requirements for a Wheelchair. My wife suffers from MND and now she has a wheelchair that she can use thanks to Duncan.

Good experience with Mark for the assessment and handover, thank you.

Fantastic service and excellent care and support

Deliver quoted as 4 to 6 weeks. Delivery took 3 moths with very poor communication from the sales team.

Great customer service, everything has been well communicated