Easy Enough
It's fast and straight forward. Depending on your location, this is the best onramp without using a centralized exchange.

Over a year ago
I recently requested a refund through 𝒜𝓂𝒷𝓁𝓁𝓅, and the process was impressively smooth. The team managed everything promptly and with a high level of professionalism. Each representative I intera... See more
Over a year ago
I was only able to load $450USD after hours of trying when l wanted to load $1,000s
It's fast and straight forward. Depending on your location, this is the best onramp without using a centralized exchange.
Slow service. Cards always gets declined. Although you have already submitted verification proof of identity.
Todo perfecto, pero algo caro.
Due to unlawfully obtained data, I want to revoke all purchases or contracts made in my name within the specified time limit. I have filed a criminal complaint with the Bremen/Germany police. The case number is: 197373/2025. I could not find any Support on moonpay.com and there ist no Phone no.
Top Service, nicht leider sind die gebühren zu teuer.
because I had money stolen from you guys /someone used my details for a purchase and im not happy
Easy to use but fees way too high --- almost 10%
My request still was not taken care off
Very useful for online transactions.It is very fast . I have no complaints.Recommended 👍
I’ve never had any issues with your company. Everything goes smoothly with MoonPay😍. Thanks for everything 🤩
It was very easy
Smooth. No negative experiences.
There was one transaction for the xrp for 50 dollars that still hasn't been deposited on my acct.
Very good and very fast
My first attempt at transferring money was successful The second time my money went to a different address than what I put in I did not hear back from the friend I sent money to so I assumed,because the info I received said it went to a different wallet , it was gone Happily it was not I still do not understand how this works obviously
Awesome experience still waiting on my transfer in the morning to be in my wallet.
I got scammed. I'm upset. I feel stupid.
Boilerplate notices replaced real answers and progress stalled. 8Ai XAT verified my records against the published terms, pushed an appeal, and the account was unfrozen.
KYC loops restarted again and again with no clear end. 8𝙰𝚒 𝚇𝙰𝚃 prepared the correct set of documents, triggered a targeted re-verification, and the hold was removed.
Fast and perfect
Based on analysis of 15 reviews rated 1-2 stars for MoonPay
“Their ability to resolve matters efficiently while still making customers feel valued speaks volumes about their serv...”
“Cannot directly login”
“Cannot directly login”
“Will never use this site again and I'm disputing my charges and your fees”
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MoonPay is a cryptocurrency platform that simplifies the process of buying, selling, and using various cryptocurrencies, including Bitcoin and Ethereum. Established in 2019, the company has gained the trust of millions of users worldwide, operating in over 180 countries with more than 35 million verified accounts. MoonPay allows customers to purchase cryptocurrencies using multiple payment methods, such as credit cards, bank transfers, Apple Pay, PayPal, and Venmo, making it accessible for both novice and experienced investors. In addition to purchasing crypto, MoonPay enables users to sell their digital assets directly to their bank accounts or MoonPay Balance at competitive rates. The platform also offers a unique feature called MoonTags, which allows for instant sending and receiving of cryptocurrencies without the need for complex wallet addresses. With a user-friendly interface and a commitment to security, MoonPay caters to individuals looking to engage in the cryptocurrency market efficiently.
This profile hasn't been claimed by the business owner.
MoonPay receives a mixed response from users, with many praising its speed and ease of use. Reviewers highlight the platform as "efficient" and "simple," making transactions quick and hassle-free. However, there are significant concerns regarding security and customer service. Several users report feeling scammed, citing issues with unauthorized transactions and difficulty in getting refunds or support. Complaints about the verification process for payment methods also surface, with some stating it is overly complicated. While many appreciate the convenience of the service, the negative experiences related to security and customer support overshadow the positives for a portion of users. Overall, MoonPay has a blend of strengths and weaknesses, leading to a sentiment that leans slightly positive but is marred by critical issues.
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