8 months ago
The process for insuring my car with MOJA Insurance was simple, effective and cost competitive. Thank you.
8 months ago
Sent an urgent message and received an auto reply to say they’d get back to me within 24 hours. This didn’t happen and I received a reply in very broken English four days later that didn’t address m... See more
I put in 0 years no claims without realising insurance companies only take 5 years off. I put in an additional 3 years no claims and the premium went up £212. Anyway that was last week and still to get refund. Charge back coming tomorrow, scabby company. Eob 28/8/25, I'll initiate chargeback as you've had now a week
Easy to view and at reasonable price
Very straight forward to arrange my insurance.
Website easy to use,
A very professional insurance company that offers its clients the best insurance available on the market. I am very satisfied.
Quoted via compare the market, redirected to Moja and it was all very easy to process the quote and make the payment.
Good at times but the web only is definitely a bit of a problem if you need to contact in a hurry or need to put something right
The application was easy to use
Great, and easy
Easy website
iMPOSSIBLE TO FIND CONTACT DETAILS
Tiesiog puiki kompanija, nėra su ja jokiu broblemu,
I done an on line quote, the car i wanted to buy was approx £40 more to insure that my current car for the year but moja charged me almost £200 to change mid policy. What a rip off!
Never been with you before , but a 5 star experience
all was good thanks
The best service ever. Thanks for the easy and fast service. I highly recommend it.
Very poor and not inspiring me with confidence so far. A couple of days after policy start date they accepted my NCD then a couple of days after they don’t. One person tells me one thing then someone else says something different. Won’t be renewing in a years time for sure
I liked all the extras included
The experience was great and easy . Very helpful company
Good rate of cost of Insurance and easy to apply for.
Based on analysis of 15 reviews rated 1-2 stars for Moja Insurance
“Sent an urgent message and received an auto reply to say they’d get back to me within 24 hours”
“In addition to this I’ve emailed three times now to no response and a promise to get back to me in 24 hours”
“Sent an urgent message and received an auto reply to say they’d get back to me within 24 hours”
“Non existent customer service , asked them to not auto renew , they ignored the system and went ahead to auto renew a...”
“Sent an email on 1st September regarding not being able to locate policy or log into the online account, no replies 4...”
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Moja Insurance is a digital insurance provider based in the UK, specializing in online-only car insurance solutions. The company aims to simplify the insurance process by offering comprehensive coverage without the typical complexities associated with traditional insurance providers. Moja Insurance caters to customers seeking affordable and straightforward car insurance options, allowing them to manage their policies entirely online. With a focus on customer convenience, Moja Insurance provides a range of services including a 24/7 emergency claims line, a courtesy car during claims, and a unique uninsured driver promise. The company also offers optional extras that enable customers to tailor their policies to fit their individual needs, such as protecting their no claims discount. By leveraging a digital platform, Moja Insurance seeks to enhance the user experience while ensuring competitive pricing and transparent service.
Moja Insurance receives a mix of feedback from customers, with a notable portion praising its easy application process and competitive pricing. Many reviewers highlight the straightforward nature of obtaining car insurance, with some mentioning excellent customer service and quick responses. However, significant complaints arise regarding customer support and policy management. Several individuals express frustration over unresponsive service, particularly when attempting to address urgent issues or cancel auto-renewals. Issues with the website processing requests further exacerbate these concerns, leading to dissatisfaction among some users. Despite the positive experiences shared, the recurring theme of inadequate customer service casts a shadow over the overall sentiment.
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