Maui Rentals Reviews

At the end of last year (2024) I wanted to rent a camper for a trip in New Zealand. After studying options I selected an Apollo camper and then started to read reviews. I found that both Apollo and Maui (from the same group) as well as almost all other rental companies have a poor rating making it quite hard to decide. In the end I reasond: we want to go there and therefore we just select what we think best and we deal with it. I ordered an Apollo but we got a comparable Maui small campervan for 4 persons. Our experience: When we got the vehicle it took some time to get it. This was because (of course almost) all customers arrive in the morning and want to get going, all at the same time. The hand-over was good, sufficient time for questions dealt with in a pleasant way. The vehicle was sufficiently clean (but of course used). We indeed (as also others noted) had 2 small leakages when it rained but nothing serious. When we returned the camper it was noted and would be repairerd. After some 4.000 km we had to fill up the addblue. When we mentioned this the cost was refunded without us asking for it and not having a receipt! As a conclusion: we think we got the performance as advertised and it was a pleasure to deal with the company. I can imagine that reviews are written when expectations are not met, but if these are the only reviews one may get a false impression. Therefore a very good review and the advice: value the reviews.

You think you’re getting the best for what you’re paying. Save your money and get a tent. £9000 English for 4 weeks. Pissed water in every time it rains. Had a family of cockroaches living behind the counter and the toilet leaking into the shower. And when this was mentioned all I got back from the staff member was a smile. Also while handing the keys back a German family also had the same thing with rain coming into the camper.

We rented a Campervan from MAUI for a 5 weeks NZ trip in November-December. What should have become a trip of a lifetime was badly influenced by the very low quality of service and product of MAUI. Their main fault was delivering the wrong campervan! We had explicitly booked the MAUI Ultima for 2 persons. The choice was based on the usable seating area up front so you don't have to convert the bed in the back every day. They delivered the Ultima PLUS. This sounds like an upgrade and that's also what they made us believe...but it isn't. The plus means an extra bed in this seating area which in summary makes this entire arrangement unusable. When complaining, MAUI hides behind their small print which basically states they can supply you whatever interior lay-out they fancy. Really bad! And that’s not all by a long way: State of maintenance: • When we picked up the camper it was clear this was an “experienced” model. It had quite a few dents and evidence of heavy usage and was not very clean inside. After 1 day it appeared to have a leak. Water was continuously dripping from under the sliding door. As we were still in the neighborhood of Christchurch we went back to THL and they repaired the leak. This has cost us all in all nearly a day. • Later we also discovered a leak in the shower. We never found the source but the floor of the shower/toilet is always wet and everything you put there also. • The boiler is producing lukewarm water at best. • The furniture is of an abominable quality. Everything is making noises all the time. Nothing fits well and looks like very old and heavily used Ikea stuff. The locks on the cupboards are of a weak plastic which develops cracks. On one drawer this gave way and it went through the camper while driving. As we were in the neighborhood of Queenstown we went to the THL center there and they repaired this (they knew the problem very well). This costed us again quite a few hours. • Most locks on the outside doors for gas etc. are sort of broken. E.g. the door for the gas bottle needs a lot of wiggling before the lock will turn. • Inventory is bad. It’s a random collection of stuff. Broken and blunt knives, Cracked an leaking mugs, Bad pans etc. • The front table is highly unstable. • There are zero tools. Hence every problem like the falling apart furniture becomes a big problem. Design/execution of camper: • The upper cupboards have a sort of “rolling doors” which is a problem. Not only do they rattle constantly, they slide into the back of the already tiny cupboards pushing out the content. • The bed is too small. I’m 1.80m tall and don’t fit in the bed. • The sink in the kitchen is so small it’s basically unusable. • There’s no inverter in the camper. Hence when not plugged in there’s no way of getting 220V, not even for small usage like charging a laptop etc. In my opinion quite ridiculous in 2024. Service THL: • Nobody seems really interested in “customer happiness”. E.g. when I asked in the Queenstown office if we could get allowance to drive the (in their documentation forbidden) Crown range road (it was good weather, we had an appointment with friends in the Cardrona Hotel and we knew much larger campers also drive this road) the answer was literally a rude No. No friendliness, no question why, just this is the rule and that’s it. • When the plastic lock was repaired I found another cracked one a few days later. It was clear nobody had been interested in delivering a good product, just repair the problem and get rid of this customer asap. • A few days ago we got an email about harsh driving. They actually were accusing us of harsh driving in a so called “courtesy message for our own safety”. Let me be clear that we drive safely. Funny to hear from other Maui camper drivers they received the same email. • The table of the extra outside chairs and table is laughable. It’s the most flimsiest tired old thing you’ll ever see.

They add an extra day fee just because "the motorhome hire is calculated per calendar day not per 24hr" - who does that? hotels don't, car rentals don't. Bad vibes.

What a joke of company! Save yourself the headaches and crap campervan experience! Nothing but issues (leaking camper, tv that nearly injured my son) and compensation for over a week of issues that was far from sufficient. Stay away

Two weeks ago, we rented a campervan for two with THL, and from the start, we faced multiple issues. The stove didn’t work, and despite being told something was wrong, they couldn’t provide a replacement campervan. This resulted in us losing an entire day of our trip. Later, we discovered the hot water and shower drain were also malfunctioning, and the vehicle had several other problems, including a faulty side door and a warning about the driver´s airbag pressure. After two days of trying to get assistance, the company suggested we drive to a workshop an hour away, wasting another afternoon. When we returned the camper, they promised a refund for the inconvenience and campsite fees, but once we left, we received no refund and were blamed for the vehicle’s poor condition. This was an incredibly disappointing experience, and I would not recommend renting from THL.

Horrible experience. Van had a faulty battery upon trying to leave the parking lot in Queenstown. They checked it and we were assured it was ok. Left the lot and had battery issues every day following. Customer service was horrible, hard to get through and routinely followed a bureaucratic process that made help hard to get (eg asking us to send photos of an issue from an area with no service where we were calling them via radio). After returning to the branch the manger said she had no power to rectify the issue without authorization from national so we spent hours more waiting. They also would not let us cancel and refund the rest of the trip on the spot which made seeking any alternative challenging. I would not rent from this company ever again. They clearly do not really care about ensuring their customers have good experience.

Handed over by an independent person. Camping chairs are cheaper to buy and throw away after, than rent. One was broken. Motorhome was dirty inside. Be aware of that they charge AUS. 7500,- on you credit card and will return it 14 days after if you have no damages.

If I wrote this comment it is so that future travelers who go to New Zealand do not rent from THL because they have no respect for customers. Your attitude shows that you have no respect for your customers. I reserved and paid well in advance for a Britz Wanderer 4 berth vehicle for the amount of NZD 14,095.73, or NZD 542.14 per day. I should have received a premium vehicle due to the very high price. I remind you of the problems: 1. I did not get the vehicle I reserved and paid for well in advance. 2. The replacement vehicle, a Maui Cascade, which I did not choose, had numerous problems from day one: - Pull left - Engine alert messages (exhaust alerts, ABS brake alerts, AD blue almost empty) - Water drains blocked from the 1st day - Door falling - No AD blue 3. I had to return to Auckland at your request. I requested a vehicle exchange and you refused. You told me that you had resolved all the problems (see point 2). You just fixed the door and THAT'S IT!!!! As a result, we spent 26 days in a camper van in which we could not 1. shower because the water was not draining so we had to go to campsites 2. fears due to engine alert messages, 3. wasted time (motorhome not ready, then having to return to Auckland, then numerous contacts with your assistance services 4. irritations 5. Level of your road assistance : zero By your fault our vacation was ruined !

Maui-rentals in Neuseeland. WIr hatten für eine Rundreise 19 Tage einen Campervan für ca. 300€ pro Tag. Das Fahrzeug machte bei der Übergabe einen guten Eindruck, doch schon nach 2h Fahrt kamen die ersten verriegelten Schubladen raus, stürzten in den Gang und kamen beim Bremsen ins Cockpit. Das Fahrzeug hatte aber leider weitere Mängel: Die Markise hatte defekte Arretierschrauben, die Mirkowelle fiel beim Fahren heraus, das Warmwasser in der Dusche und Spülbecken funktionierte nicht und bei Regen lief das Wasser in Schränke und die Wand hinunter oder ins Bett, die Vorderreifen waren völlig abgefahren. Fazit ein Fahrzeug dass sich nicht sicher fahren ließ und auch offensichtlich nicht vorher gecheckt wurde. Positiv zu erwähnen ist der Service, den man aber nur in einer Nierderlassung in Anspruch nehmen kann, hier wurden die Dinge teilweise behoben. Zumindest regnete es nicht mehr rein. Man hat uns dann kulanterweise 240 $ erlassen ( von 11000). Ich hätte mir wenigstens gewünscht, dass die Fahrzeuge gecheckt und sicher sind. Die Schäden im Innenbereich deuteten jedoch darauf hin dass die Schubladen schon längere Zeit herausfallen, auch die Mikrowelle muss schon vorher teilweise herausgebrochene Schrauben gehabt haben.

Véhicule loué en Afrique du Sud pas du tout sécurisé. Lors de l'état des lieux on ne fait pas forcément attention au détail mais à l'usage on se rend compte que les campings car de chez MAUI ne sont pas du tout sécurisant. La vitre de la porte principale tenait avec une vis à placo, la porte avait déjà était forcé et il ne manquait pas grand chose pour l'ouvrir. Le coffre arrière ne fermer pas du tout du coup on pouvait entrer très facilement dans le véhicule. Les toilettes fuyait et je vous laisse imaginer l'odeur. Nous devions ramener le véhicule à DURBAN mais nous nous sommes ravisé et laissé le véhicule au même endroit où nous l'avons pris. Même en prévenant 2 semaines avant, on nous a ponctionner les 200$ de retour. De plus nous avons été chargé de 600€ de caution pour un petit bris sur le pare choc. Pare choc qui avait déjà été réparé 1000fois mais dont nous avons payé le prix fort vu le prix de la main d’œuvre en AFS. Bref une société de location frauduleuse qui n'hésite pas à voler et tromper ces clients. Translatte: Vehicle rented in South Africa not at all secure. During the inventory we do not necessarily pay attention to detail but in use we realize that the motorhomes from MAUI are not at all reassuring. The glass of the main door held with a placo screw, the door had already been forced and it was not missing much to open it. The rear trunk did not close at all so you could enter the vehicle very easily. The toilet was leaking and you can imagine the smell. We were supposed to return the vehicle to DURBAN but we changed our minds and left the vehicle at the same place we picked it up. Even by warning 2 weeks before, we were punctured for the $200 return. In addition we were charged with 600€ deposit for a small breakage on the bumper. Bumper which had already been repaired 1000 times but for which we paid a high price given the cost of labor in AFS. In short, a fraudulent rental company that does not hesitate to steal and deceive its customers.

What an absolutely atrocious Company. We hired vans in Tasmania and Christchurch the customer service at both depots was abysmal: Hobart: The heater/air conditioning was broken [you don't find this out until it is needed] The seats in the living area were badly stained, the grill on the cooker did not function properly, the surrounds of the toilet were stained and looked worse than a public toilet, the sink surrounds in the toilet and the cooking area were filthy. Even following the instructions the handbrake release would not work properly/and the vehicle kept jumping into low gear. They charge you $100 "Hobart pick up fee" this goes as a contribution to the office rent as the office is on airport property [suppose that over the year they make a profit on this] If you happen to collect the vehicle on a bank holiday [as we did] they happily charge you another $100 as a contribution to their wage costs. Funnily they do not charge this amount when you return the van on a bank holiday [as we did] strange that they are missing another potential earner. They try to charge you another $40 to refill the gas bottle [it cost us seven dollars at a service station] Do not be conned into buying the "National Park" pass, a snip at $60, you will not have time to visit them all and in the most part camper vans are not allowed in National Parks and the roads are unmade. Christchurch: Unhelpful/rude staff we were given a tablet to look at while we waited informed the assistant behind the desk [once I could get her to look up from her computer screen] that we had already seen the videos before we left home her reply to this was "it may have changed" I asked if it had changed in the six days since we left the U.K. no reply she just returned to her computer screen. We were told that we would be seen within 10 minutes, anyway about 45 minutes later we were seen by the most arrogant unhelpful person it has ever been our misfortune to encounter. As with Hobart the try to con you with the $40 gas bottle scam. Hire a camper van from this shabby organisation never again.

Terrible experience, after 10hoirs flight, arrived to the site to get our rented camper van, and we have been here waiting for 5 hours without sleep and food, appalling and poorly organised