Maui Rentals
View company profile →
Horrible experience
Horrible experience. Van had a faulty battery upon trying to leave the parking lot in Queenstown. They checked it and we were assured it was ok. Left the lot and had battery issues every day following. Customer service was horrible, hard to get through and routinely followed a bureaucratic process that made help hard to get (eg asking us to send photos of an issue from an area with no service where we were calling them via radio). After returning to the branch the manger said she had no power to rectify the issue without authorization from national so we spent hours more waiting. They also would not let us cancel and refund the rest of the trip on the spot which made seeking any alternative challenging. I would not rent from this company ever again. They clearly do not really care about ensuring their customers have good experience.