Mr Jeff Houlden
1 reviews•New Reviewer
about 6 years ago
My monthly payments have changed
My monthly payments have changed, they are now £ 110 a month up from £ 105, can someone explain why please..
Helpful?
TrustScore
1.4
Bad
1
1
0
1
18
21 reviews in total
Review summary
Lumo Energy receives overwhelmingly negative feedback from customers, with many expressing frustration over appalling customer service and billing issues. Reviewers frequently mention being charged incorrectly, with some receiving exorbitant bills for minimal usage. The company's customer service is criticized for being unresponsive and lacking accountability, leading to prolonged issues without resolution. While a few customers note that switching to Lumo was easy and mention competitive rates, these positives are overshadowed by the majority of complaints regarding poor service and billing errors. Many consumers advise others to avoid Lumo, citing it as a source of ongoing stress and dissatisfaction. Overall, the sentiment is predominantly negative, reflecting a significant lack of trust in Lumo Energy.
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Based on reviews, created with AISee what reviewers are saying
Mitchell Penman-AllenFeatured
Over a year ago
Trash company
Trash company Signed me up for an address down the street and then asked me to procure documents impossible for a tenant to procure to prove I didn't live at the house
Melinda WilliamsFeatured
Over a year ago
Absolutely appalling customer service
Absolutely appalling customer service. Bills incorrectly invoiced, no consideration provided and extremely difficult to reverse. I will never again sign up with them, and from experience pity anyone... See more
Carmel WoodwadFeatured
Over a year ago
Shocking customer service and no accountability for incorrect invoice
I received an electricity invoice from Lumo stating that my previous invoice remained unpaid and that "immediate" payment was required. In fact the invoice had been paid on the due date and my account... See more
Robert ScottFeatured
Over a year ago
This company is a total embarrassment
This company is a total embarrassment. Used their online message service and was told to call them anyway. Called them to discuss a problem a client is facing with their account. Asked to speak to t... See more
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About Lumo Energy
Lumo Energy is an Australian energy retailer that provides electricity and gas services to residential and small business customers. The company focuses on offering competitive energy plans and transparent pricing, catering to consumers who seek affordable and reliable energy solutions. Lumo Energy is committed to empowering customers with the choice and flexibility to manage their energy usage effectively. Targeting environmentally conscious consumers, Lumo Energy promotes renewable energy options and encourages energy efficiency among its clients. By leveraging digital tools and resources, the company aims to enhance customer experience and engagement, making it easier for users to compare energy plans and manage their accounts online. Overall, Lumo Energy strives to meet the energy needs of its customers while contributing to a more sustainable energy future.
Company information
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