CrowdTrust
CategoriesBlog
CrowdTrust

Experience AI-powered reviews and insights about businesses worldwide. Share your experiences and get personalized recommendations tailored to your needs.

About

  • About CrowdTrust
  • Community
  • Careers
  • Press
  • Blog

Support

  • Help Center
  • Guidelines
  • Contact Us
  • FAQs

Legal

  • Privacy Policy
  • Terms of Service
  • Cookie Policy
  • GDPR Compliance

Business

  • CrowdTrust for Business
  • Claim Your Profile
  • CrowdTrust API
  • Partnership

Newsletter

Stay updated with the latest reviews and trends

 

© 2026 TrustNew, Inc. All rights reserved.

SitemapAccessibility
HomeLoanBuilder, A PayPal Service Reviews
LoanBuilder, A PayPal Service logo

LoanBuilder, A PayPal Service Reviews

2.683333333333333 out of 5 stars
2.683333333333333 out of 5 stars
2.7
|Average|60 reviews

TrustScore

2.7
2.683333333333333 out of 5 stars
Average
5 out of 5 stars
23
4 out of 5 stars
2
3 out of 5 stars
1
2 out of 5 stars
1
1 out of 5 stars
33
60 reviews in total

Review summary

LoanBuilder, a PayPal service, receives a mixed reception from customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the speed and ease of the loan process, citing quick funding and helpful representatives, many others report frustrating experiences. Common complaints include poor communication, with numerous customers unable to reach support via phone or email, and a lengthy approval process for loans, particularly for the PPP. Additionally, several consumers criticize the high fees and perceived deceptive practices regarding interest charges. Despite a few positive experiences highlighting professionalism and efficiency, the overall sentiment leans negative due to the overwhelming number of complaints about service quality and responsiveness.

✨
Based on reviews, created with AI

See what reviewers are saying

Marco Larsen
Marco LarsenFeatured

4 months ago

1 out of 5 stars

It's an automated service with high…

It's an automated service with high fees. While we have used their services in the past thinking it was a more personalized approach to quick financing, we recently discovered it's an algorithm making... See more

Jason Patrick White
Jason Patrick WhiteFeatured

6 months ago

1 out of 5 stars

The process is terrible and what is…

The process is terrible and what is worse is their representatives response, meaning no response to emails and they won't answer the phone although they call right away, introduce themselves and send... See more

Elvisa M
Elvisa MFeatured

10 months ago

1 out of 5 stars

This is absolutely outrageous

This is absolutely outrageous! The worst decision any business owner—or anyone, for that matter—could ever make. They shamelessly sell all your personal information to other lenders, and the flood of... See more

James Anderson
James AndersonFeatured

11 months ago

5 out of 5 stars

Michael Hagan is an awesome…

Michael Hagan is an awesome representative for Paypal Loan Builder. He is very knowledgeable about the product. I’m glad that he reached out to me to inform me that I could renew the loan for more f... See more

Filter by rating:
Dan B.
Dan B.
1 reviews
almost 5 years ago
1 out of 5 stars

Unprofessional service.

I am actually a fan of paypal, but this sub-company of theirs has bad service: I started filling out the PPP application, and at the end of the process received the message "We're sorry [name], we're not presently able to offer you a Paycheck Protection Plan Loan ... an email will be sent you at [email] containing additional details and reasons." It has been over a month and they didn't bother to send anything. This is disrespectful and unprofessional.

Helpful?
Darrell Bob
Darrell Bob
1 reviews
almost 5 years ago
1 out of 5 stars

ppp loan nightmare

i applied for ppp loan second draw in the beginning of feb. signed documents in the beginning of feb . i was told i was denied a week later and asked if i wanted loanbuilder to continue. Since i recieved my first ppp loan thru loanbuilder i was confident that that would come thru! So i withdrew my application from other lenders and kept loanbuilder. It has been a month plus days and nothing! they have put me in a really bad bind by trusting them! And they refuse to give me any updates other than we are working as fast as we can. But i have seen people apply as recently as weeks ago this month who have been processed and finished. Yet i'm still waiting for answers!

Helpful?
James Shoop
James Shoop
1 reviews
almost 5 years ago
1 out of 5 stars

Absolutely terrible PPP processing

Absolutely terrible PPP processing. Applied in mid January right after they started taking applications. Took until last week (3/3) to get SBA approval. It's now been 7 days and my money still hasn't been deposited. I've never had a loan take so long between approval and funding. I get the same congratulations email that I was approved every morning for the past 7 days. Hopefully will see this money before the 10 days the sba allows for disbursement. If I wait this long just to get canceled by the sba I doubt I'll have time to apply elsewhere and get help for our business -James Shoop, Screaming Oaks Farm

Helpful?
Larry Berry
Larry Berry
1 reviews
almost 5 years ago
5 out of 5 stars

Crusader Paint, LLC review

my company Crusader Paint, LLC obtained a working capital loan through PayPal. The entire process was conducted in a professional and extremely user friendly manner. The loan representative from PayPal was friendly, very knowledgeable about the various product offerings and most important really gave me confidence that my company's financial welfare was his most important consideration. The process from start to funding was a little over 24 hours. This is my company's third loan from PayPal. So, if a returning client is a sign that repeat business is customer satisfaction; consider Crusader Paint, LLC a very happy client of PayPal.

Helpful?
AES
AES
1 reviews
almost 5 years ago
1 out of 5 stars

PPP purgatory

Applied here for my second draw PPP. Allegedly my application was sent to the SBA on 2/15. It does not take 20 days to hear back from the SBA. It must have never been sent. Now I can’t get an email response or a phone call answered! Total bull!

Helpful?
Thor Morris
Thor Morris
1 reviews
almost 5 years ago
1 out of 5 stars

They're an absolute nightmare.

They're an absolute nightmare. I applied for my PPP loan over a month ago. I've been prompted to resubmit the same documents half a dozen times. Nobody answers the phone or responds to emails. They sent me documents to sign two weeks ago, and just today they sent me an automated email asking to resubmit my bank statement, the same statement I've submitted four times already. Avoid them at any cost. It's disgusting to see such a large company have such utter disdain for the little guy.

Helpful?
James Richardson
James Richardson
1 reviews
almost 5 years ago
5 out of 5 stars

Saved it!

I will tell you that I have done business prior with loanbuilder. I would say it worked out how it should have, but it did have a cost. Having multiple lender options, I did allow their rep, Nico, opportunity to earn back my business. After brief talk, I felt that it was not going to be my best option and kindly refused. Nico was helpful and made sure to let me know he will make sure to do best for me now, but also future. I appreciate his attitude and when sharing more about my options, Nico really did take care of me. In all reality, Nico saved it. My mind was made up and I was going another route, but I am grateful that it was Nico whom I was talking with. He really allowed me to see how this product would make that difference I needed it to be.

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Read the analysis
parker
parker
1 reviews
about 5 years ago
4 out of 5 stars

swift financial is great and has good…

swift financial is great and has good software service, you can as well try | smartcoininvest.com | for better RIO reward and faster payout

Helpful?
Sam Faulkner
Sam Faulkner
1 reviews
about 5 years ago
1 out of 5 stars

Don't waste your time with the Paypal…

Don't waste your time with the Paypal loan sharks. I have received a loan from them in the past - I was offered $10k but only took $5k for my business, and I was told that if I needed the other $5k I would be able to receive it any time in the future. Well, 6 months later, I called my "sales rep" who proceeded to ghost me, so I called customer service. They told me that whoever told me I could access the remaining $5k was wrong and that I needed to re-apply. I decided against it, as I didn't want to be hit with another credit inquiry. Fast forward 1.5 years and here we are in a COVID world. I constantly get calls and emails from these people, wanting me to apply for a new loan since my original loan was paid off. After the way I was treated last time, I was hesitant. Well, I am planning on growing and need to hire some people and get them trained before the busy season starts again, so I respond to one of these sharks and go through the application process. I was approved for up to $17,500 this time. I submitted all of my documents and my rep, Tim Keyser, says it all looks great and he would get the contract out that same day. Then...crickets. I call. I email. No response. Then I get a random auto-generated email from Loanbuilder saying they can't approve my application because my revenue was insufficient. Oh, so $13k average monthly sales isn't enough for you now, but a couple years ago $5k was? You could have just told me that when you looked at the documents I provided you. Thanks for wasting my time! I will find another lender to fund my business at lower rates than what you can offer. Stay away from Loan Builder and their deceptive practices. They are not supporters of small business, in a time with small businesses are struggling to stay afloat. Their goal is to churn & burn applicants and dupe people into high loan fees.

Helpful?
Samantha
Samantha
1 reviews
about 5 years ago
1 out of 5 stars

Lies lies lies...THEY ARE A F*******…

Lies lies lies...THEY ARE A F******* FRAUD!!!!! AN THE GOOD COMMENTS ARE COMPLETE BS!!! PROBABLY MEMBERS OF THEIR TEAM!!! I DEALT WITH AN ABSOLUTE WASTE OF A HUMAN!!!! THESE PEOPLE SHOULD BE CLOSED DOWN!!! I'LL CONTINUE TO PUSH TILL PEOPLE KNOW WAT DIRT YOU ARE! THEY USE UR ACCOUNT DETAILS TO SEND MONEY!!!! PEOPLE GIVEN GOOD REVIEWS! U OBVIOUSLY WORK FOR THESE USELESS HUMANS!

Helpful?
Joe Tally
Joe Tally
1 reviews
over 5 years ago
5 out of 5 stars

Loanbuilder by Paypal was a fairly easy…

Loanbuilder by Paypal was a fairly easy program once we ironed out the APR, Loan builder came through with the cash and I came through with the payments THEN COVID hit!!! It was horrible and I was very worried about paying my debts BUT Loanbuilder jumped in an automatically suspended the weekly payments and I didn't even ask or have to reach out. VERY progressive for an institution to step up like that, I was very, very impressed! Beyond satisfied very happy with the end result.

Helpful?
L.N.
L.N.
1 reviews
over 5 years ago
5 out of 5 stars

Thanks Swift Financial for helping us…

Thanks Swift Financial for helping us build our business. Even when hard times hit, you were understanding and very easy to work with! I appreciate the professionalism of each rep I spoke with! Glad to have paid it off with you.

Helpful?
Laura Ritchie
Laura Ritchie
1 reviews
over 5 years ago
5 out of 5 stars

Same day funding

Same day funding, you just can’t beat that!

Helpful?
Jeana
Jeana
1 reviews
over 5 years ago
1 out of 5 stars

I had excellent experience with…

I had excellent experience with LoanBuilder (Swift Capital) until the COVID-19 pandemic. I was able to get relief for a short period given the pandemic, but without giving any notice, LoanBuilder (swift) started to draw down my account again. I've reached out every day for the past week via email, the online form and via phone and the I haven't gotten a single response either way on whether they are offering extended relief. It seems that they are avoiding their customers.

Helpful?
Wayne
Wayne
1 reviews
over 5 years ago
5 out of 5 stars

Good service

Good service, would have liked the amount I requested however way things are right now around the world, guess be happy with what we can get , very good company,

Helpful?
Ahmad Arfania
Ahmad Arfania
1 reviews
over 5 years ago
1 out of 5 stars

My ppp loan was stagnant for 2 weeks

My ppp loan was stagnant for 2 weeks. After trying to contact them numerous times via email and telephone with no success I requested to cancel the loan. It has been a month and the loan still shows up on my sba portal as active MAKING IT IMPOSSIBLE TO GET ANOTHER PPP SBA LOAN. This is unexceptable.

Helpful?
Lisa Graham-Prater
Lisa Graham-Prater
1 reviews
over 5 years ago
1 out of 5 stars

Applied several times and keep getting…

Applied several times for PPP and keep getting a decline of unable to verify information, although I have submitted all of my information accurately. I am unsure of what is missing or who to contact.

Helpful?
LL
LL
1 reviews
over 5 years ago
5 out of 5 stars

I've been surprised to treatment I…

I've been surprised to treatment I received from them as a costumer specially during the pandemic of covid-19 in my opinion Swift Financial is the best A+++++.

Helpful?
Steve Spry
Steve Spry
1 reviews
over 5 years ago
1 out of 5 stars

Thief..

Thief... Very deceptive on their loans. Paperwork states that they charge "interest" NOT A FEE on the service. SO if you you pay it off early they charge you ALL the "interest" in the payoff and you NEVER get refunded any "interest" over paid. SCAM DO NOT EVER USE THIS COMPANY

Helpful?
James Donohue
James Donohue
1 reviews
over 5 years ago
1 out of 5 stars

Complete Fraud

Complete Fraud. Abandoned my PPP application. Refused to respond to calls and correspondence for two months. After much research, discovered that they have screwed many small companies. Now have to deal with quagmire of dealing with the SBA on being allowed find another PPP lender. I have to begin the whole process again. They should be ashamed of themselves. Yet they still actively pursue more profitable lending opportunities. To make false representations and mislead small borrowers during this crisis is unforgivable.

Helpful?
Previous123

The CrowdTrust Experience⭐

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

Take a closer look

About LoanBuilder, A PayPal Service

LoanBuilder, A PayPal Service, is a financial service provider that offers flexible financing solutions designed to meet the needs of small businesses. The company specializes in providing customizable business loans that allow entrepreneurs to access the capital necessary for growth and operational expenses. Through its user-friendly online platform, LoanBuilder enables business owners to apply for loans quickly and efficiently, streamlining the funding process. Targeting small to medium-sized enterprises, LoanBuilder caters to a diverse range of industries, helping businesses manage cash flow, invest in inventory, or undertake expansion projects. With a commitment to transparency and customer satisfaction, the company aims to provide accessible financing options that empower business growth. LoanBuilder operates within the finance and insurance sector, leveraging its association with PayPal to enhance trust and reliability in the lending process.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

⭐
Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.