We are giving 3 stars because LMF did…
We are giving 3 stars because LMF did (after 10 weeks) complete the job to a good standard. The workmen were all courteous and pleasant to have around. However, we had and still have various major issues with the company:
1) Our 10mm copper piping was initally not replaced with 15mm (vital to get enough hot water to the radiators). It was eventually replaced after we complained.
2) The new piping was not capped with plastic. We bought and fitted the cladding ourselves and were told that we would be reimbursed for it. We are still waiting for £80.49, despite asking repeatedly.
2) Our very efficient oil combi-boiler was initially replaced with an immersion heater for hot water. Even in the summer with solar panels, this was costing more than we had paid in the past for both heating and hot water. It was a real struggle over several weeks to get LMF to give us a system where the air source heat pump provides the hot water in addition to heating. The old immersion heater was then left in our garden, and not collected for another 2 months.
3) The flat roof of our bay window was not insulated with the rest of the flat roof, and was only done because we complained, after the plastering team pointed out to us that it should have been included.
4) Months later, we are still waiting for warranties for all the equipment.
5) We are still finding damage and mess caused by the workmen, e.g. broken woodwork; mess from plaster (although the plasterers told us they would cover everything with sheets); the plaster board team used floor protectors made for carpets on our hard floors, leaving a gluey residue on the kitchen tiles that we can't remove with solvent, and the varnish has come off our wooden floors in places; the insulation in the roof has been left in a complete mess by the men who came back to finish the plumbing. Not doing things the first time round meant that the job took a lot longer than it should have done, with more mess and disruption.
7) We found that communication with the office was very difficult throughout the process, no-one seemed to have an overview of what was going on, and there appeared to be no coordination between the different teams. We signed off the work on 14 August, because we were assured that LMF were committed to ongoing customer service, but now any calls or emails are simply ignored.
