Excellent customer service
Excellent customer service, clear pricing and booking process was super easy.

10 months ago
Lave priser, god service, ingen problemer. Vi lejede en Dacia Duster (old model) som tog os over hele Island på 14 dage, perfekt tur.
10 months ago
Nous avons loué véhicule avec assurance tout risque. Suite à crevaison, impossible d'enlever la roue grippée. Plusieurs appels téléphone et mails à Lava Car, restés sans réponse. Nous avons été obligé... See more
Excellent customer service, clear pricing and booking process was super easy.
Very nice car, perfect for us. Easy pick up and return procedure. No discussion about extra insurance.
Very easy, very good!
Avalaible, car more than ok People very Nice Shuttle from the airport is very fast If I have the chance to come back again I will sure book a car here !
Wij hebben Lava Carrental ervaren als een prima bedrijf. De procedure zowel bij het ophalen als afleveren van de auto verliep snel, duidelijk en klantvriendelijk. Er is geen borg gerekend en het bedrijf is transparant over de reeds aanwezige schade. Dit wordt keurig per mail in een document gedeeld. Na aflevering van de auto volgt, na goedkeuring, heel snel de bevestiging per mail. Gratis pendel service van en naar de luchthaven. Keurig geregeld allemaal.
Everything was quick and smooth.
Experience was great, pickup and drop off was nice and easy. Staff were friendly and helpful.
Everything was perfect - my family really enjoyed the car, and the customer service works perfectly. I could even manage my booking and make changes, receiving in short notice back part of my payment back.
Fabulous experience with Lava Car Rental. Came to Iceland for 4 days in December with my boyfriend. When we arrived at the airport a shuttle was outside waiting for us to take us to collect the car. Was a smooth process, went inside signed a waiver then got the keys. Car was brilliant and equipped well for Icelands weather. Drop off was also a breeze then they took us back to the airport. Would defo recommend.
A pesar de que llegábamos de madrugada a Keflavik, su servicio de transporte nos permitió llegar a sus oficinas (cerca del aeropuerto) y recoger el Toyota RAV4 4x4 que habíamos contratado. Contratamos el seguro completo y las condiciones del contrato eran más competitivas que las del resto de empresas de alquiler. Fue un acierto contratar con Lava Car Rental.
Great service and the Wi-Fi purchase on top was perfect
Gentili, rispondono al telefono sempre, sono molto di supporto. Hanno la navetta che ti preleva dall'aeroporto per portarti a prendere l'auto, e quando riporti l'auto ti riportano in aeroporto. Macchina pulitissima
Wonderful service y best cars. I was ok is my visit to iceland
This was our first time renting from Lava Car Rental primarily for their reviews. In our past two trips to Iceland, the first being planned by Nordic Visitor in Reykjavik and the second trip we rented at the airport, also good. Although our car was changed upon our very early morning arrival, it was still the same model I reserved so that was fine. They have a large selection and I was particularly looking for a vehicle with studded snow tires as this rental was in early December with snow and ice. They're very accommodating and there were no extra fees for this. We plan to return to Iceland and when we do we'll start with Lava Car Rental first as we know they're trustworthy and their customer service team are great. I bought the Full Insurance Protection package for peace of mind having previous driving knowledge of the Iceland roads in Summer and being December, I knew the weather and roads could be challenging.
All that was promised was infact as it should be. Very nice and very satisfied!
Absolutely recommend Lava Car Rental. I read so many company reviews before finally decided on Lava - and I’m so glad we did! The airport pick up is fantastic and only a very short ride away from the airport. The staff are extremely friendly and attentive and the car selection is vast! 100% opt for the full insurance package to put your mind at ease and know that you’re fully covered. The check out was a breeze and I will 100% be recommending them to anyone travelling here and can’t wait to come back!
I travel to Iceland a lot, and this is my go-to rental car company. I think I've rented from them 8 or 9 times. Pick-up is always easy (just remember to go to the DEPARTURES area outside to be picked up), it's just a short ride from the airport, and I usually get the car I want or one very similar. Plus, out of all the companies, I have consistently found them to offer the lowest rental prices.
When we arrived in Iceland at the airport the pick up service was there within 20 minutes. We were at Lava quickly, which was great. The vehicle that we were supposed to rent was not available. We ended up with a Hyundai Santa Fe hybrid. Great car, lots of room for everybody and our luggage. The only downside was the tank was not even half full, even though they said it would be full. When we returned the car, everything went very smoothly. We were in and out and at the airport within 20 minutes. We were very impressed with the staff overall.Made for a great trip in Iceland!
Really helpful sorting the car and checking in during rental. Car was set up perfectly for the conditions with winter tyres, the addition of the fuel discount was a bonus. Only down side is in the airport you don’t get the shuttle where the sign suggests, keep going to the left. We also found only one person collecting people which with quite a few people to be picked up meant them racing to get in first leading to quite a cold wait outside or risk staying in the warm until the next shuttle and other people jumping you to get it first.
Noleggio auto perfetto, personale gentile ed efficiente. La macchina era in ottimo stato e non abbiamo mai avuto problemi! Un pochino di coda al ritiro dell'auto ma nulla di che. Comodo il passaggio da/per l'aeroporto offerto gratuitamente.
Based on analysis of 49 reviews rated 1-2 stars for Lava Car Rental
“Nous avons loué véhicule avec assurance tout risque”
“I requested GPS and wifi for our rental”
“I've rented enough cars around the world to know the difference between good service and bad, and honestly, this comp...”
“Unfortunately, Lava charges $50 as an admin fee on top of this”
“When we returned the car, the company offered us a $100 refund, which we accepted, but we made it clear we were not s...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Lava Car Rental is a local car rental company based in Iceland, offering a range of vehicles for travelers looking to explore the country. The company operates primarily from Keflavik International Airport, providing convenient pick-up and drop-off services for customers. With a focus on customer satisfaction, Lava Car Rental maintains high ratings across multiple review platforms, reflecting its commitment to quality service. The company caters to a diverse clientele, including tourists and business travelers, by offering wallet-friendly rental options with included insurance. Customers can benefit from features such as online check-in, free cancellation, and 24-hour availability. Lava Car Rental is dedicated to ensuring a smooth rental experience, making it a reliable choice for those seeking to drive through Iceland's scenic landscapes.
Lava Car Rental receives high praise from many customers for its efficient service and well-maintained vehicles, with numerous reviewers highlighting the ease of check-in and check-out processes. People appreciate the competitive pricing and the quality of cars, often noting upgrades to better models, which enhance their travel experiences across Iceland. However, some customers express dissatisfaction with the responsiveness of the staff, particularly in situations involving vehicle issues, such as tire problems and long wait times for assistance. Complaints also arise regarding the condition of the cars at pick-up, including insufficient fuel and unaddressed damages. Despite these criticisms, the majority of reviews reflect a positive sentiment, emphasizing the overall good service and value provided by Lava Car Rental.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.