Josephs Estate Agents is a property sales agency based in Bolton, UK, offering a cost-effective solution for homeowners looking to sell their properties. The company provides a low fixed fee service starting at £299, making it an attractive option for individuals seeking to minimize selling costs. Josephs Estate Agents lists properties on major real estate platforms, including Rightmove, Zoopla, and Prime Location, ensuring broad visibility for sellers. The target market for Josephs Estate Agents includes homeowners in Bolton and the surrounding areas who wish to sell residential properties, whether they are new builds, re-sales, or repossessions. The company also offers virtual valuations and viewings to accommodate clients’ needs in a modern, digital-first environment. With a streamlined approach to property sales, Josephs Estate Agents aims to provide professional support while keeping expenses manageable for their customers.
Josephs Estate Agents generally receives high praise for its excellent service and professionalism, with many reviewers highlighting the helpfulness of staff members like Daniel Farran and Lincoln Leech. Customers appreciate the efficient handling of property transactions and the clear communication throughout the process.
However, there are notable complaints regarding the conduct of certain staff, particularly Adam, who is described as unprofessional and untrustworthy, especially concerning deposit refunds and property conditions. Some reviewers express frustration over poor communication and lack of updates, which detracts from the overall experience. Despite these criticisms, the majority of feedback reflects a positive sentiment towards the agency's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 71 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 24 | 5.0 | 1 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 71 most recent reviews.
“They have always been prepared to go the extra mile ensure excellent customer service”
“These agents are extremely rude and unprofessional”
71 reviews of Josephs Estate Agents. Filter by what matters to you.
These agents are extremely rude and unprofessional. They invade tenants' privacy, impose strict rules on having guests and charge you for bringing guest. If you're looking for a peaceful living experience in a place where you spend your hard-earned money on rent, it's best to avoid this agency altogether.
Adam will do everything he can never to refund any deposit paid to him and his houses are always in awful state. He doesn’t deposit the money with Tenancy Deposit Scheme. Dirty water from other flats come into my flat (which is downstairs) and he claimed he doesn’t know the pipes connection in the house. He scheduled for an inspection which he never attended. He always claims he’s busy and wouldn’t want to talk to you on phone. He sent workmen to access the drainage through my kitchen, scattered the kitchen floor and left demanding I pay them before they fix it. And when you eventually move out, he’ll cook up all sorts of issues just to withhold the deposit.
My husband and I, highly recommend that you do NOT USE josephs estate agents. We have found that communication is non existent, no communication or updates, my husband had to do all the chasing(note, we sold our house with them and was buying untill the buy sale fell through)!! Regarding the accepted offer on a bungalow, we received a phone call months down the line, after paying out money, that the guy had pulled out of the sale of his house, due to a change in financial circumstances. (fair enough right? No!!! A few weeks later we got another call, saying they needed some details to commence the process of us buying the house(that we had been told had fell through) we thought nothing of it and carried on house hunting. Then Friday just gone(Fri 23rd Jan) we my husband got another call of Joseph's, to ask how we where settling into our new home, a bit strange seeing as we where only selling with them now, but then she went on to say, I'm also calling to let you know that we forgot to hand you the spare Key for @@@@ close!!!! My husband said, we are not there, that house fell through months ago! So they lied about the guy telling them to eff off, he's not giving them a listing fee and allowed us to be gazumped 😡 so the bottom line is don't trust this firm
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I wish I could rate them zero but unfortunately I cant. They market a good property for less. In the right move advert they did not mention remaining lease year. Before even viewing we query over the phone and someone responded "Lease 900+ years" left. We made an offer and our offer got accepted with a suspicious condition of paying 5k upfront. State agent charge seller 1k. It is not fair to charge buyer 5k upfront. In fact that 5k must be paid before solicitor process begins. We agreed to pay 2.5k upfront and started querying more about the property. Once we wanted to know about remaining lease year, The guy Adam stop responding. We called and he was very rude to us. End of the day he responded we don't know remaining lease year. Seller does not even know. Is this believable? No simply not. Their target was taking money from us and start solicitor process. If we pull out after knowing remaining lease year, we already lose 2.5K. It is legal requirement for estate agent to provide full lease information. Property with shorter lease get devalued quickly. This process is simply not acceptable. Be aware of them.
I WAS INTERESTED IN BUYING A PROPERTY AS A CASH BUYER. I BOOKED TO VIEW THE PROPERTY IN BOLTON. AFTER VIEWING , I CALLED JOSEPH ESTATE TO MAKE AN OFFER. I WAS TOLD TO SEND MY BANK STATEMENTS IN AS PROOF OF FUND AND ID. I SENT THEM THROUGH EMAIL I HAD AN EMMAIL RESPONSE FROM THE COMPANY TO SAY ALL PROOF WAS ACCEPTED. I RANG THE NEXT DAY AND THE DIRECTOR ADAM ANSWERED THE PHONE , I EXPLAINED I HAVE PUT AN OFFER IN AND I WILL LIKE AN UPDATE. ADAM THEN ASKED ME IF THE MONEY WAS MINE AND WHERE DID I GET THE MONEY FROM AND BECAME VERY DEFENSIVE, I EXPLAINED THAT IS MY MONEY AND IT IS IN MY BANK ACCOUNT AND SOME IN MY BUSINESS ACCOUNT, HE THEN SAID TO ME COME DOWN TO THE OFFICE AND I WILL SHOW YOU HOW I GET DEFENSIVE, I WAS VERY SHOCKED AND CONFUSED AS WHY I WAS SPOKEN TO LIKE THIS. I THEN SAID IF THEY COULD DESTROY MY DOCUMENTS AS I DO NOT WANT TO GO AHEAD ANYMORE. ADAM THEN SAID THAT THE BANK STATEMENT AND MONEY WAS NOT MINE AND SAID IF I PUT A REVIEW ONLINE HE WILL NOT DESTROY MY DOCUMENTS AND HE WILL COME AND FIND ME . I HAVE REPORTED THIS TO THE POLICE AND TO TRADING STANDARD SO PEOPLE STAY AWAY JUST FOR CLARIFICATION THE DIRECTOR SO CALLED ADAM ON COMPANY HOUSE THERE ISN'T NO ADAM ON THERE SO THEY EVEN LIE ABOUT THERE NAMES HOW COULD YOU TRUST SUCH A COMPANY!!!
Make inquiry into couple of property few Josephs doesn’t answer call and when make a booking to veiw property there cancel appointment, never use Joseph’s the best property agent in Bolton are miller metcafe
Very dishonest, untrustworthy and dangerous. I can't imagine that I entrusted them with my personal ID. It scares me to think what else they could do. I live abroad and they began lease on my property without telling me or forwarding the funds they had taken in rent, and since then, have been covering up lie upon lie. They certainly know loop holes in the law and do everything to capitalise on this. I'm very disappointed.
Josephs Estate Agents is a property sales agency based in Bolton, UK, offering a cost-effective solution for homeowners looking to sell their properties. The company provides a low fixed fee service starting at £299, making it an attractive option for individuals seeking to minimize selling costs. Josephs Estate Agents lists properties on major real estate platforms, including Rightmove, Zoopla, and Prime Location, ensuring broad visibility for sellers. The target market for Josephs Estate Agents includes homeowners in Bolton and the surrounding areas who wish to sell residential properties, whether they are new builds, re-sales, or repossessions. The company also offers virtual valuations and viewings to accommodate clients’ needs in a modern, digital-first environment. With a streamlined approach to property sales, Josephs Estate Agents aims to provide professional support while keeping expenses manageable for their customers.
This profile hasn't been claimed by the business owner.