10 months ago
Had a company come out asked me to call IWNL. I called them, spoke to Heath. Who resolved our issue, put us back onto water-sure and gave a proper professional service. Can't ask to be dealt with by a... See more
10 months ago
Clear instructions to set up new account
I take this opportunity to say big thank you to Merula for his support and patience. Very professional service and excellent customer service. Thank you for helping me to get my online account and refund sorted. Kind regards, Cristian
I recently spoke to there customer service department about my bill. They checked my account and rectified the issue quickly. Very happy with my service
My opinion is about their customer services. They have helped us even when we called 5 minutes before closing and the patient lady helped us through the phone to set up our new account and direct debit. I asked lost of questions and she kindly replied. I have called in 2 opportunities and in both cases they have answered quite fast each time, which is great and no other companies give at the moment, usually long waiting times on the phone for any service company. So far so good. Hopefully everything will be alright with our contract with IWN.
Great help, Shaun sorted all my problems quickly and concisely. Thank you, David.
Amazing customer service! Very helpful and efficient!
she was very helpful
Professional staff easy to deal with
This is a friendly and helpful company.They talked to me in a nice way and sorted it out as soon as they could.
Excellent customer service. I have spoken with a lady her name is Agnieszka. She's was very helpful, kind and sorted out my issues.
Fair price, nice staff
Very helpful and responsive. Thank you!
I called to set up my account and it was easy peasy. Very friendly and helpful staff. Prompt service. Everything was explained to me in detail and very professional too.
Based on analysis of 48 reviews rated 1-2 stars for Independent Water Networks
“I’m a priority customer and they rang me to speak about the repeated low water pressure issues being reported”
“Utterly useless website, you sign up, then log in with your sign up details and it won't recognise them”
“They didn’t put the infrastructure in for a new development I purchased a house on correctly”
“Utterly useless website, you sign up, then log in with your sign up details and it won't recognise them”
“I WILL NOT PAY ANY CHARGES UNTIL I CAN READ THE METER”
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Independent Water Networks (IWNL) is a UK-based company that specializes in the ownership and operation of water and wastewater networks. The company provides essential services to both residential and commercial customers, including the supply of water, wastewater management, metering, and billing. As an independent water provider, IWNL operates in areas served by incumbent regional water companies, functioning under the regulatory oversight of Ofwat (The Water Services Regulation Authority). IWNL is committed to delivering reliable water services and adheres to established Codes of Practice and Guaranteed Standards that govern water companies in the UK. The company also offers additional support for customers facing challenges in paying their water bills, including payment plans and social tariffs, thereby ensuring accessibility and assistance for its diverse customer base.
Independent Water Networks receives mixed feedback from customers, with a notable divide in experiences. Many reviewers praise the helpfulness and professionalism of staff, particularly highlighting positive interactions with representatives like Heath and Paula, who resolve issues effectively and provide clear guidance. However, a significant number of consumers express frustration with the company's service, citing problems such as poor water pressure, inaccurate billing, and unresponsive customer support. Complaints about the website's functionality and the handling of meter readings are also prevalent, with some customers feeling misled or ignored. While some find the registration process straightforward, others report ongoing issues that remain unresolved.
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