Review summary

Infinity Cruises receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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This is NOT a reliable Company and it is impossible to get any response from them to legitimate complaints.

Be very careful if you use this Company. When things go wrong, as they did for my cousin and myself on our supposedly “luxury” land and cruise holiday in South Africa, you will find that Infinity Cruises does NOT have Complaints Prceedures. You will only be able to get your complaint as far as Customer Services and they will block any complaint. In our case Customer Services stopped responding once we asked for our complaint to be forwarded to a Complaints Procedure and asked for Senior Personnel to examine our case. We had been badly let down by the poor quality and complete inappropriateness of the hotels we had been allocated by Infinity Cruise for 7 out of the 10 nights of the land part of our trip. This severely impacted on the quality and the enjoyment of these important days in our itinerary. The poor hotels, especially the last in Mauritius left us feeling cheated of the sun, sea and san experience we had been promised at the end of our holiday. I have found it impossible to contact any one at Infinity Cruises so I am now contacting ABTA with our complaint.

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Infinity Cruises 1st class again .

Infinity Cruises 1st class again . After dealing with Mike for some years I was very happy to deal with Justin who has taken over from him. Such a lovely professional man and helped us all the way through our booking experience for our next adventure, he kept in contact at all times and nothing was too much trouble, well done Justin. From 7 Ladies that like to travel.

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M
Refund for missed transfer not being received

Transfer from Hotel to airport did not arrive so booked a taxi from hotel. Requested Infinity Cruises refund taxi fare. This has now been 6 weeks with no meaningful response

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Infinity Cruises ensured we had a great holiday

I booked a tour of India and Celebrity Cruise Mumbai to Singapore with Infinity Cruises. Bobby D. helped me book the trip whilst I was staying in Australia so he had to cope with time difference etc. I had lots of questions before the holiday and Jacqui in Customer Services very patiently answered questions and helped. The hotels on the Golden Triangle tour were simply fabulous and all transfers were efficient and on time. Cruise Fabulous. I would certainly book with Infinity Cruises again - they made our holiday great 👍- thank you so much

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607 total • Write a review

Showing 191 - 200 of 603 reviews
rw

Mike tried to help us with every…

Mike tried to help us with every request and succeeded. He was very attentive and polite.

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GP

Great Customer Service

I always go via Manchester and Bobby always makes sure that he gives me good connections at the right price. Good recommendations for things taht he thinks would suit us

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AL

Very quickly organised and dealt with…

Very quickly organised and dealt with .Mike was clear and constructive with all we asked of him.

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MP

Excellent cruise agents

Dealing with a patient Knowledgeable agent, Mike. He made the whole process a pleasure and his calm patience was a delight.

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PC

Eric was most helpful and patient in…

Eric was most helpful and patient in assisting us with getting our cruise package just right. We wanted to drop one night pre cruise and add a few more nights on at the end which he was able to arrange for us. We would not hesitate in recommending him.

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MN

Eric provided exceptional and…

Eric provided exceptional and knowledgeable information on the cruise we selected. We are well seasoned cruisers for over twenty years, various companies used. Looking forward to our cruise.

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MB

Bobby very helpfull

Bobby very helpfull, website friendly to use.

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s

Great itinerary and price

Great itinerary and price. Eddie was very helpful. I felt he had a personal interest in finding the right holiday for me.

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AM

Eddie was extremely patient dealing…

Eddie was extremely patient dealing with me an older person , whom I feel sure was not easy to deal with . Our only problem was the price of the cruise , which seemed to go up in price quite suddenly , otherwise Eddie was and is most helpful

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DW

Impressed with an immediate call back…

Impressed with an immediate call back after first enquiry. Service was most helpful, details of itinerary explained, but no mention of Flight times. Only found out when booking confirmation was received. However, had an immediate call back and issues resolved. Most helpful, excellent customer service.

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