Great price and service on new watch
Great price and service on new watch. Excellent communication at all times, would recommend this company.

Last reviewed over a year ago
Great price and service on new watch. Excellent communication at all times, would recommend this company.
I'd been searching for a watch for some time and after reading the reviews of Iconic Watches I bought a Tag Heuer from them. From the start the service was excellent and delivery prompt. The watch was exactly what I wanted. A few months after I bought the watch, I thought I'd broken it, I emailed them asking for help and got a call back within the hour to talk me through my problem (turned out it was me being an idiot). So rare to get excellent customer service even after the transaction has been complete. Thoroughly recommend.
Great communication and impeccable service, all my questions were answered promptly and I received updates all along. Couldn't be happier.
I had a very pleasant time dealing with the people at Iconic Watches. Very approachable people with a good attitude towards giving the customer the best possible deal. Would definitely buy from again and i'd recommend this company to anyone.
This is the second watch that I have purchased from Iconic watches and was the first place I looked for this purchase. As always all of my questions were answered quickly and fully. The watch arrived at my work address as it is a present for my son so as not to spoil the surprise and I would like to say thanks for this service. I have no hesitation in recommending Iconic as their service and pricing is second to none. Thank you.
Great service and a watch in perfect condition, just as the description! No complaints at all :)
Iconic Watches is a pleasent place to buy luxury watches. Everything went smooth, and I have no complains. It only took them two days to ship to Denmark, which is remarkable. All in all, I can fully recommend these guys. Cheers from Denmark
Highly recommended to anyone who's looking to buy a high end watch. These guys are extremely professional and extremely helpful. As an overseas buyer I'm so happy with their customer services and I would definitely will be doing business with them again for sure. So All the way from Perth Australia thank you guys once Again.
Tania at Iconic Watches was very helpful, service from them was excellent, watch arrived exactly when stated in perfect condition. Price for brand new watch was unbeatable. Would thoroughly recommend.
First class service , great advice and follow up will recommend to my friends G Fleming
Great service and great watch👍👍👍
EXCELLENT SERVICE , KEPT UP TO DATE AND WATCH POSTED IN FANTASTIC PACKAGING . VERY HAPPY WITH WATCH AND SERVICE AND OF COURSE PRICE WOULD DEFINATLEY RECOMMEND. William
Quick Delivery and great product
Great personal service, fast secure delivery and fantastic quality!
Great experience overall, top quality watches at a very good price and to top it off great staff who provide a great service.
Excellent service and delivery, very happy with the watch, exactly as described and fairly priced. I am a regular buyer of pre owned watches and I would recommend iconic watches as one of the best I've dealt with. Delivery, packaging and communication were all excellent, I would definitely buy from them again.
Great watch at competitive price! Great customer service! Very happy with my purchase! Thanks!
I am an expert in buying and selling luxury watches and, during the last week, I purchased an Omega Seamaster from Iconic Watches. The service provided by Iconic Watches is simply one of the best, if not the best, on the Planet. The price was absolutely the best on the market!! The watch was described as a used one and the reported conditions were 10/10. I have received the watch (in Italy) just 48 hours after the payment. The watch is ABSOLUTELY equivalent to a brand-new, unworn item. Moreover, they offer for free extended warranties and insurances for the purchased items. The employee Mariana helped me a lot in making the right choice, and turned out being kind, effective, super skilled and qualified from the very first moment. Summarizing: the lowest prices, the fastest shipping methods, the best overall service all around!
I have made a number of trades with this company previously over the years. I recently made an enquiry regarding the purchase of a watch. I had 2 existing pieces that I wanted to part exchange. I was asked to provide specific information regarding the watches....make, model number, box and papers, condition etc. This was fully disclosed and I was then given a part exchange valuation subject to the watches being 'as described'. I made an appointment and then visited iconic. The proprietor of the shop said the watches were indeed as described but because she didn't like them and thought they would be hard to sell she didn't want to proceed with the transaction. I will give the proprietor her dues....she was certainly candid in explaining her motives. Would never deal with them again....imagine how you would fair if you had a warranty claim!! Iconic watches?....more like Shambolic watches!!
Very happy with service. Definitely recommend, staff are very friendly and helpful.
Based on analysis of 6 reviews rated 1-2 stars for Iconic Watches / Ancient and Modern Jewellers Ltd
“This shop used to have a great reputation for customer service and quality”
“This shop used to have a great reputation for customer service and quality”
“Having spent just shy of £1,000 on a Tag Heuer watch less than 4 years ago I'm disappointed to note I've had to retur...”
“Furthermore, they are now demanding £75 to return the watch after it's 3rd repair in less than 4 years, and despite h...”
“They advised me I had to complain to Iconic Watches and received a final response before they would take on my complaint”
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Iconic Watches, operating under Ancient and Modern Jewellers Ltd, is a reputable online retailer specializing in a wide range of genuine timepieces. Established in 1943, the company has built a strong presence in the UK high street and online marketplace, offering customers an extensive selection of luxury watches from renowned brands. Their commitment to quality is evident in their 100% genuine product guarantee, ensuring that customers receive authentic timepieces with every purchase. The company's target market includes watch enthusiasts and individuals seeking reliable, high-quality watches for personal use or gifting. With a focus on customer satisfaction, Iconic Watches provides a seamless shopping experience, including secure transactions and free shipping on orders. Their customer-centric approach is reflected in their substantial number of positive reviews, highlighting their dedication to service and quality in the competitive watch retail sector.
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Over a year ago
Grate shop , good service and very friendly staf.. And the most importantly amazing watches at amazing prices.. I just bought my first Rolex with them and love it..
Over a year ago
Great service and a watch in perfect condition, just as the description! No complaints at all :) Really pleased with the watch purchased, would recommend for future purchases.
Over a year ago
Very welcoming, helpful, and informative; and an excellent price for my watch. Placed order and watch delivered following day. A great buying experience can thoroughly recommend It
Over a year ago
This shop used to have a great reputation for customer service and quality. Unfortunately that seems to no longer be the case.
Iconic Watches receives overwhelmingly positive feedback from customers, who frequently praise the exceptional service and the quality of the watches offered. Many reviewers highlight the friendly and helpful staff, noting that their buying experience is enhanced by prompt delivery and well-packaged items. Consumers appreciate the diverse range of watches available, catering to various styles and budgets, with several repeat customers expressing satisfaction with their purchases. However, some critical reviews indicate a decline in customer service and product reliability, with a few customers reporting issues with returns and communication regarding orders. Despite these concerns, the majority of feedback reflects a strong sentiment towards the company's offerings and service. Overall, Iconic Watches is regarded positively by most customers.
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