Home Repair Network Limited receives high praise for its professional and efficient service, with many reviewers highlighting the team's prompt responses and empathetic approach during stressful situations. Customers appreciate the kindness and support from staff members like John and Carolyn, who help navigate claims effectively, making the process smoother. However, some consumers express frustration regarding delays in service, particularly in cases involving storm damage, where they felt the company did not deliver on promises or provide adequate customer care. Instances of lack of communication and prolonged disruptions have left a few customers dissatisfied. Overall, while the majority of feedback is positive, reflecting a strong service ethic, there are notable concerns about responsiveness and follow-through.
2 weeks ago
Amazing service from this company. My dealings with John Arundale was very professional and trouble free. Highly recommended.
The team were excellent in communicating to keep me informed as to what was happening and when. They checked when the work had been done and if all was ok and every thing was done on time. They also checked if I was happy with the work and if there were any issues. Communication and follow up were awesome.
Quick and direct service. No messing around.
I’ve had such a grim time (too long a story for a review) but Nathan was so kind - at a time when I needed kindness more than anything.
I had a very constructive and professional experience from Carolyn. She listened to the problem I had and provided the appropriate level of guidance to support my claim. It was a lengthy one due to its complexity but I was reassured every time I spoke to her! Thank you!
Gemma and Home Repair Network provided an efficient, timely service which was appreciated very much at a stressful time following significant roof damage and water leakage during a storm. Thanks very much.
Truly Excellent .HRNL clearly operate in the field where people value helpful, and in particular thoughtful service because they are inevitably going to be experiencing concerns. Gemma has gone far beyond my expectations to manage what could’ve been a very unpleasant scenario, in a totally professional manner
We had a really good experience with HRNL and Nathan dealt with the repairs to our flat in a very efficient and effective manner. A great company to deal with, we were kept well informed and and queries were answered quickly. Very easy for us to recommend them
I had storm damage in December 2024. I had never dealt with this type of damage before, and really was at a loss. Carolyn, of the team, has been an absolute brick, in talking me through this stressful time, in a positive, polite and professional manner. I personally found it easier to keep in touch with one person for continuity but found all members to be helpful. My sincere thanks Carolyn.
Emily Ford was a amazing customer service stuff.Helpful polite ,time spending for finding a document which i had lost .She was amazingly helpful
Thank you HRNL for sorting roof repairs and extensive water damage to my home caused by wild storms in January. It seemed a long time before repairs were started but can understand when I now realise the planning that had to be done to make sure that everything went like clockwork from furniture being taken away and returned a month later. Work now completed and am very happy with results. I feel I have to mention that any phone calls I had occasion to make were answered immediately or was returned very shortly. This meant a lot to me so thank you Richard, Jenna and all those friendly people in AIM and Belfor.
Excellent service from HRNL following damage to our roof during the recent storm, It was easy to contact them and Carolyn who dealt with us was friendly and helpful appointing quickly a surveyor and local roofer to fix the problem.
We have had quite a stressful time with the situation at our home and damaged caused by a leak. Initially it seems like the surveyor who came out and did our initial assessment ,didn’t write up fully the problem which was concerning . Fortunately Ellie Stone listened thoroughly to our situation and once we provided more details and a builders report , the situation was resolved fairly quickly we were able to get the help that we really needed . I appreciate the company’s flexibility to re listen to our situation and not shut down the conversation. So we are very grateful to Ellie for her patience and taking time to really understand the complexity of the situation and also for her politeness and kind manner .
Just like to say thank you to this company for sorting out my water damage claim so quickly lovely surveyor man Richard ?came to my property could clearly the problem he gave me to options I spoke to a lady in their office Diane smith Who sorted everything out for me was a pleasure to speak to her on the phone so helpful she is an asset to your company So thank you to home repair network
Really positive engagement with Gemma. Whilst the claim has taken some time to resolve, Gemma has been great in keeping me updated throughout and explaining next steps etc which has been reassuring!
Very fast in processing and clear and friendly communications. Thanks
excellent service, prompt responses, polite team and could not have done more to help in what was a very stressful time.
John contacted me very quickly after my initial claim and was such a lovely person to speak to. He made everything clear and even helped me understand the cause of the damage to my window. The prompt responses and excellent customer service is everything you want and need when dealing with an issue. Thank you very much
Quick. Courteous. Efficient
Had a clear explanation of the reason for the amount reimbursed
Lack of contact and customer care 2 pensioners nearly 4 months of disruption and did our own work in the end. Well out of pocket.
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Home Repair Network Limited (HRNL) is an independent claims validation and building repair management company that serves the UK property damage industry. The company specializes in managing networks of approved local surveyors, tradespeople, and building repair contractors to deliver efficient and reliable services to homeowners and insurance companies across the United Kingdom. HRNL provides a comprehensive range of services including surveying, glazing, roofing, building repairs, disaster restoration, and scaffolding. By leveraging experienced professionals in the local area, the company ensures high-quality workmanship while maintaining realistic rates for clients. HRNL's emphasis on accurate and impartial claim validation, along with prompt payment to contractors, positions it as a trusted partner for both homeowners and insurance providers seeking hassle-free solutions for property repairs.
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