HOB Salons Reviews

I’ve been going to the hob salon in Whetstone for years but not anymore after an awful experience two weeks ago. I went for some pampering and it was very much the opposite. When I made a complaint to customer services via email a week ago, I didn’t even get a response, let alone an acknowledgment. Really poor show hob salons. Doesn’t make your customers feel valued.

Very disappointed in the service I received when I visited the Stanmore salon on Friday 8th. Desiree who has now left, gave great customer service whereas Jamiee was the total opposite. I arrived at 08:57. Did not get seen by her until 09:14. No apologies at all. Having a gown put on me was an after thought from her side. Too busy holding her mobile phone. I was left there for 9-10 minutes after the 20 mins was up, and the heater turned off. I had to call over another member of staff to go and get her. Having my hair washed - She expected me to sit on quite a wet chair. Another staff member dried my hair, very poorly. She told me to brush / comb my own hair. I left with damp hair, and she did not even take my gown from me. Such a horrible experience, especially as Desiree had been doing my hair for over 8 years. Do not go to this salon, especially Jamiee

I booked half head of highlights, cut and blow dry and it cost me nearly £300 at Stanmore Hobs. And I swear it looks awful. I was so taken by surprise I didn't know how to retaliate. The lady who booked me, never explained who would be doing my hair. I was thinking at least £200 max, I was crying all the way home. If you go, make sure you know who is the stylist and colourist, and how much they cost each on top of the services. Even their prices on their website is difficult to understand. How can hair cost £300? Even my friends was horrified when I told them. If you choose to go to Stanmore make sure you get your price beforehand, don't expect them to be decent, it's a money grab, and you don't even get a glass of champagne!! Shocking, it's put me off for life! With that money I could of booked a weekend away and I really wish I did.

I booked an appointment at Hobs Salon in Rickmansworth for highlights and a blow dry ahead of my 21st birthday party. The stylist cancelled just an hour before. I was offered no compensation or alternative arrangements, which completely ruined my plans for this important occasion. I expected far better reliability and professionalism from a salon of this price point. It demonstrated a clear lack of customer service. Unfortunately, I do not recommend this salon.

I have been a loyal client at HOB Whetstone for years. Adrian expertly handles my colour, while David takes care of my cut. I am consistently delighted with the results, and I frequently receive wonderful compliments from friends.”

After a recent negative experience, it’s safe to say that Hob Salon has completely restored and regained my trust. I cannot thank you enough, Craig. You have honestly built my knocked confidence back up.

I ordered hair care product from their website. It has been delivered to the wrong address by the parcel force. No one responds to the email on their website. Basically one of the worse customer services I’ve experienced ! Soo upset !

Hobs West Hampstead Glad I went back today After a disappointing hair cut before! Bettina is absolutely brilliant, she cut my hair exactly how I wanted,I’m so happy with it, would highly recommend her! 5*

I've been going to HOB Salons, Bushey for a while now, but after my last appointment 2 days ago, I'll go elsewhere. I didn't feel like a valued customer for a start. Sadly I am unhappy with the colour (hi lights). I feel like a 'spice girls' reunion project. Stripped, gappy, and bled high lights. For the small fortune that I paid, I should've had seamless, perfect hair, but I haven't. And to add, their customer service don't want to know!!!

HOB Salons, Temple Fortune branch AVOID THIS SALON PLEASE! I was overcharged and very rude, condescending, defensive management when I tried explaining the situation. I should of stayed away after reading the prior negative views before me. I attended as a hair model for highlights, I was overcharged and they even took at tip without me initially realising, i found this out when I called the next day to find out how much I should of been charged as I had a feeling I was charged incorrectly. After completion of my highlights and paying I was told by Sophia who was the colourist supervisor "that doesn't include a tip" when in fact I was in the process of leaving a tip but after being made to feel uncomfortable I decided not to tip given her comment, however despite not consenting to a tip they STILL took a £10 tip without my knowledge untill the next day when I called and enquired about the price I should of been charged. The next day when I called to speak to the manager I believe her name was Laura she was extremely rude and defensive and did not believe Sofia her colleague mentioned 'tip' I asked them to please look at CCTV and audio for concrete evidence of what was said but this was dismissed. Through the conversation, Laura the manager referred to me as your 'only a model ' I was shocked by this comment and yet again I was made to feel very uncomfortable and belittled for being 'only a model' whilst I was only offering my services for a trainee to learn and having highlights completed at a reasonable affordable price. Regardless of being a model or a full price paying customer I'm still human with feelings. I am now waiting for my due monies that is owed to me, as a result of the overpayment this Salon stole from me, let's see if they have any decency in given me my owed monies back. I am in disablief to have been treated in this manner, no customer should have to endure such a horrible situation. Customer care in this salon was horfic. However on a positive note the trainee was very pleasant and polite. Management should take a leaf from her!

I went into hob Whetstone and my hairdresser was Emma. I can’t praise this salon enough. Looked after me 100%and the haircut was/is excellent. I have to travel a bit to get there but that’s no hardship really when I leave so happy. Thanks Emma and team….fabulous

My second time at the salon in Bushey and I am so pleased with my hair. Robert listened to exactly what I wanted and has done a wonderful job Highly recommend

Like some of the previous reviews I had the worst experience, in-fact it was traumatic. I have had serious foot injury and subsequent surgery and after 3 months was down in the dumps and was looking to upgrade my hair colour and cut. I had a consultation with a senior colourist and felt we were on the same page. I had asked that I wanted it all done on a Thursday and why I was given consultation with a colourist who didn’t work on Thursday is beyond me. They said it did not make a difference!!! I spent 31/2 hours in the salon to colour my roots, have highlights put in and cut and blow dry. I spent around £200 pounds!! I had specifically asked for light face framing highlights and definitely not caramel tones.My hair ended up exactly how I didn’t want and the balayage that I had walked in with got ruined!!! At that time I was in agony and thought it will look better in daylight. I was happy with the haircut!! I was very unhappy with the colour when I viewed it in my own environment and my husband and a friend said it was much darker!! I rang up to inform that I wasn’t happy. I was told to wash it and it will lighten up!!!! I insisted I needed to come in and have some correction done!! What happened next was highly unprofessional from a salon which charges top west end salon prices!! One feels the minute you complain everyone becomes defensive and confrontational! They have miscommunication in that place. I was accused of not turning up on time and they couldn’t fit me in!! They were wrong on that count. When I went in I felt most uncomfortable as they were all standing there watching looking at each other, rolling eyes, sniggering and I had to tell them there was not a show going on. It was a Monday afternoon and not busy at all. They were still insistent the colour was fine and it will fade. They gave my hair a good wash and rough dry and that was the solution. Nobody was prepared to listen! I am a 67 year professional and I have worked in medical field and handled complaints. The whole experience left me with a very high blood pressure, a stress rash which I showed them, my foot in agony as I still haven’t recovered and walk with a boot! Instead of showing any empathy or kindness or even a solution they did not want to listen, and were extremely rude. They accused me of being rude and said they had captured it all on CCTV. My rudeness was in response to their attitude and making me feel like I was being a nuisance! I have never heard of such CCTV threats and after washing my hair and a rough dry they asked me to leave. Please please avoid this place at all cost. They have not got the trained staff or creativity they once had and their customer handling is appalling for this day and age!! First time I have written bad review. I believe in resolution and discussion!!

WARNING! SCAM! TLDR: Was charged for expensive services I hadn’t requested and was blatantly lied to when I queried it. Details below. Be very, very careful before you book an appointment at this salon. I booked a balayage appointment, which requires a mandatory blow dry and toner, each paid for separately. I went and had my appointment and then went to pay. As well as those three services, they had added another expensive toner and a Plex treatment. The blow-dry cost was also much higher than advertised. I was an idiot and just tapped down my card without disputing this because I was so shocked. I walked back in 5 minutes later to have a conversation and request a refund, and although this was a straightforward overcharge issue, I was told to come back another day when the colourist was in. I returned in on Monday to explain again the problem. To my shock, I was blatantly lied to. They claimed that they had told me during the consultation exactly what treatments they were booking, and how much they would cost. They then said that they had repeated this information when I came for the appointment. Neither of these conversations occurred, and I couldn’t do anything when they were straight out lying. The manager told me she was ending the conversation, and there was nothing I could do except leave. (Note the overcharging on the blow dry was because I was given a ‘senior stylist’ rather than a ‘stylist’, without being told, and also because my hair was curled. When a hairdresser asks you how would you like your hair styled, and you ask for beach waves you never imagine they will charge more, I’ve never heard of that. And again, no cost was mentioned, or the fact there would be an extra charge). It was a significant amount of money, and I am still pursuing this through my bank as a fraudulent charge and the HOB head office. I will update if the head office is any more helpful than this salon was. Very disappointing, will not be coming back.

I’ve been going to the hob salon in Whetstone for years but not anymore after an awful experience two weeks ago. I went for some pampering and it was very much the opposite. When I made a complaint to customer services via email a week ago, I didn’t even get a response, let alone an acknowledgment. Really poor show hob salons. Doesn’t make your customers feel valued.

This is the 2nd time a junior has treated me like rubbish, she pulled my hair as always when washing it when I asked for conditioner she told me its in the Toner? When i asked for conditioner again i was told she put them in the ends!!!!! Surely im paying so I can stipulate what I want. When she rough dried my hair I asked her if she could brush it she said shes not using a round brush (more lip!) I said no I didn't say a round just brush it she said but its a rough dry (which doesn't include a brush) at a hairdressers!. She had really long nails which my hair got pulled on as she was drying my hair because she didn't want to use a brush when I insisted I said can you take the dead hair out she said but its your hair, again more back chat. Im fed up of your back chatting juniors that wont do a proper job considering I pay £180 for the awful experience again! When I left I was so angry even the lady that took my payment said shall I smooth your hair out before you go. At last someone has noticed the terrible job Ruislip Hob has done. For someone thats had radiotherapy and just wants a nice experience to try and keep the hair shes got you guys just don't care. When the Area Manager called me she was extremely rude and condescending and very defensive she didn't want hear what I had to say and didn't apologise once. Says it all. She proceeded to tell me she never pays for her hair or does it herself well done who cares about that! She said its their policy when having a rough dry to NOT use a brush or comb. So that implies it forces you to pay for blow dry. Wow how proud you all must be. She also told me I'm the only one to ever leave a 1 star review more lies.

Growing my very kinky, unruly and wavy hair out, so I just had a trim/tidy with Konar at HOB Man Brent Cross yesterday. He was excellent from beginning to end. Great listening skills, great attention to detail, great service all round. The measure of a hair dresser/barber is not how well your hair looks on leaving the salon but on how your hair looks the day after when you have washed that. I can say it looks amazing. Well done Konar and a big thank you. (Hope to be back when my hair looks bad again lol).

Well all have to say is a big thank you to Maia and Emanuel. Xx I went into the salon and received a colour correction, my hair looked black which completely washed me out. Now I am a lovely brown looking so much more natural. I am so very pleased with the results and want to say thank you both of you for my amazing results x

Richard. Best blow dry today. Absolutely loving my hair. Thank you so much.

Unfortunately I have not had a great first (and last) experience with this salon. I had a very friendly consultation with one stylist, which later changed due to me having to rearrange the appointment. I wanted (almost) black and blonde highlights, but ended up with a lot of jet black with grey and purple highlights. It literally added 10 years to my 38 years. I was devastated and my husband was horrified. After getting home and looking at it properly I could see the colour was sloppy, uneven and in general just awful. And it wasn't until later that my husband pointed out that the back of my neck was still covered in black dye, which hadn't been washed off. I have photos, but unfortunately not able to add them to this review. Definitely not worth the almost £200 I was charged for the (dis)pleasure. I called up immediately letting them know I needed it to be corrected and was allocated an appointment for in two days. When I arrived today and spoke with the same stylist she initially tried to tell me it was the black mixing in making it look grey/purple. I told her no, it WAS grey/purple. After she agreed that it looked purple and applied a correction toner. Eventually, after two different applications, it was improved. But by far from perfect and still an array of different shades. At this point I said it was fine and left. To be honest I am extremely disappointed with the whole experience. I expected a much higher standard.