Halfords Retail

Rude Staff and No Accountability

I had a disappointing experience at the Halfords store in Portlaoise. I visited the store to purchase car care products, but the staff member I approached was both unhelpful and discourteous. She appeared unfamiliar with the products I inquired about, and when I asked for her name to make a formal complaint, she responded rudely with “none of your business” before walking away. Following the incident, I spent approximately 20 minutes trying to find a valid contact number or email to raise my concerns. I eventually reached someone by phone and was assured that a manager would call me back. Unfortunately, I never received any follow-up communication. This experience reflects a disappointing lack of customer service and professionalism, both in-store and through their support channels. I would hesitate to return based on this encounter.

My order was cancelled

My order was cancelled

My order was cancelled. Went in store and get nothing but attitude from the staff. Walked round the store and they had my item in stock. No explanation for the cancellation. Had a similar issue with a pushbike. Will not be using Halfords again.

Amy from the Coalville branch

Amy from the Coalville branch

Amy from the Coalville branch, was extremely helpful! She went above and beyond to help me, thank you so much!!

Rubbish service at Halfords Putney road…

Rubbish service at Halfords Putney road…

Rubbish service at Halfords Putney road Leicester Came on a Sunday first customer so can be served quickly as issue was only for a few minutes of checking battery that was supplied by Halfords! Waited nearly an hour Manager didn't do anything about it Biggest mistake ever made to use Halfords . Never never ever again !!

Great service (28/06/25) to repair a…

Great service (28/06/25) to repair a…

Great service (28/06/25) to repair a windscreen chip. Friendly and efficient. Thank you Mohammed at Keighley.

Extremely disappointed with Halfords' home delivery service. My order is now 3 days late and counting from the "on or before" date quoted at checkout with zero updates or tracking to let me know what's going on. Still just on the 'preparing your delivery' stage Tried to chase it up both through live chat and call, only to find there's no proper way to escalate without waiting another 3 days after submitting an initial complaint. Call centre staff were generally polite and empathetic, but ultimately didn't follow through on anything they promised, repeating there was nothing they could do except leave extra notes on my case and trying to nudge me off the line. As the customer, you can't contact the logistics team directly, so you're left completely in the dark with no real updates. In the end, I had to cancel the order and sort it myself by collecting the item from a different shop. An unnecessarily frustrating experience from start to finish. Will avoid at all costs in the future. Ironically, when trying to cancel the order because of the above, it was said that its too far along the dispatch process to stop it now, despite not even having a courier number yet. So I just have to wait for it to needlessly be delivered to my house just for me to refuse it.