Permitting fake reviews
I know from other review sites of several customers who have accused Touchstone Lofts of misleading them by creating fake profiles on Google and Trustpilot to leave positive reviews. These reviews are believed to be written by the company itself or by paid reviewers, rather than legitimate customers. This has resulted in a misleadingly high rating for Touchstone Lofts on Google and Trustpilot platforms.
Furthermore, when I contacted Google via their flagging process and email, they, quite frankly, just dismiss or ignore you and allow these companies like Touchstone Lofts to continue in their misleading and unethical business practices.
Google's review verification process is not stringent enough, and that it fails to detect and remove fake reviews that are submitted by businesses like Touchstone Lofts. Instead they just mark them as "unverified".
It appears that Google and Trustpilot are allowing businesses like Touchstone Lofts to use their platforms for deception and wrongdoing. Consumers should be aware of these allegations when considering hiring Touchstone Lofts for a loft conversion or any other building project for that matter. I would advise potential customers to conduct their own detailed research, including background checks on the owner and the other businesses he has, and make informed decisions based on a variety of sources, rather than relying solely on Google and Trustpilot ratings.
Based on my experience, I would not 'Trust' Google as they appear bias towards companies and not interested in representing the genuine consumer' experience whatsoever.
Good luck with your building project.