Roadside assistance struggle
A car rental company is only as good as its roadside assistance. Enterprise Rental Car rented me a car with 53,000 miles. On day 3 of my rental after driving a total of 13 miles, the car battery died. I was working 6 days straight of 12 hour days at a hospital. I spent several days struggling with Enterprise’s contracted roadside assistance. The struggle involved inability to communicate with foreign telephone operators, the roadside assistance called to help me was two states away….. and this went on for 24 hours before I received help. The replacement car reeked of cigarette smoke, had manual doors and windows, stained seats and was 5 years old. The story goes on but I have said enough.





