Electric Mania Reviews

Ordered a mini fridge for our campervan ,this was fitted a few weeks after purchase found that their was fault with 12 volt electrics get hot but ok on 240 volts. Contact company who promised to have a technician contact me , nothing for days just kept getting robbed off . This company is a waste of space selling faulty goods,and run by clowns.

Worst company i have ever dealt with. My microwave oven developed an electrical burning smell. I contacted Electrical Mania who requested i return the oven to their warehouse to be checked/repaired. I contacted them every day for three weeks only to be fobbed off with various excuses. They had no intention of resolving my issue. I have now given up with them.

I wish I’d read the reviews first please don’t waste your money with these people once they got your money all customer service disappeared the sent my parcel a air fryer to the total wrong address taken no responsibility save your money and buy from a reputable supplier

Waiting for my bank to issue a Section 75 claim. Had a faulty TV in December, replaced it. Same fault with the next one. Have now refused to refund it even though Lloyds Bank gave me a letter to give to them informing them of my rights - after weeks of arguing no TV or money. Bought a replacement from AO. If you're looking for a retailer - find another one. In the meantime, let's get ready for a county claim. Ended up getting Lloyds Bank to issue a chargeback for this, despite the face they've received the return 3 weeks ago and asked for bank details, they did nothing to sort it.

I purchased an EMtronics airfryer in January 2025 and after a few weeks, noticed a rubbery smell everytime I prepared a meal. I tried to return and was told I could not after only a few weeks and the item is faulty. My advice would be to go to a reputable shop to purchase with the safety net if there is a fault, you can return. They have clearly put a short guarantee in place because they know the items are poorly made.

Could I give 100 out of 100. They were so helpful when I emailed them. They got back to me virtually straight away, and received my item within days. Thankyou so much Electric Mania

This seller would get zero stars if they were available. Sending parcels with original boxes not covered at Christmas is shocking, then expecting the buyer to pay the package and posting to send back as cannot use the item as the child has seen it is appalling. Will never be buying from these charlatans again.

There is no code on any universal remotes for this make of TV I would not recommend buying this make of tv as you cannot even get a phone number for customer service. It says its based in Devon but there is no other information about where and who makes this product I definitely would not recommend this make of TV.

Oh my what a disaster I purchased through eBay an air fryer oven with rotisserie, rotisserie worked fine three times then fell apart with the chicken on it, contacted customer service who sent returns label and said a new replacement would be sent I was horrified to find a used one with grease and food particles in it, I complained and requested my money back but as it was past the 30days eBay couldn't help and they did not want to pay me back, if I said I was blunt to the point of rudeness it might just cover my response however after three weeks of chasing and being told 48 hours it will be back I have eventually got my money back. I have had to give one star but I would have preferred to have left no stars as this has been so very stressful it has never been worth it, please be sure you do your research before you purchase anything from this company. I must add the lady I did eventually speak to was very nice but to speak to a manager who should have dealt with me and my complaint is Luke looking for hens teeth I'm certain they don't exist......,

Purchased EMtronics TV online through B&Q.... BIG MISTAKE.. TV arrived with damaged screen and EMtronics do all they can to delay the return. This should have been a no quibble replacement but it was not to be. To add insult to injury a 1 year warranty is also offered, good luck with that one if they won't even replace a faulty item on receipt of it. This is the first and last EMtronics product I will purchase. Trying to return the TV and you are dictated to regards their returns policy. It's not good practice or customer friendly. Buyer beware!!!! The unit has ended up on the skip where it belongs. Had the TV been in working order it was clear to me the quality was of very poor cheap sub standard.I am annoyed with myself for purchasing it but it is a lesson learnt... Never buy electrical goods online. This review is not even worthy of one star!!

Bought a 16L mini cooler. It barely runs and when on max mode, makes an horrendous noise (fan). Called EM. They insist they don't deal with orders or anything on phone. I spoke to a woman eventually it in some sort of department called Joanne (don't think they are in this country - so what's new?) She wouldn't give me a chance to explain the full situation to her and constantly spoke over me and wondered why I shouted for her to let me speak - she still wouldn't let me so I ended up swearing and putting the phone down on her. I tried calling again 5 minutes later to see if someone else answered but it was her again - seems she's the only one available to take calls. She's extremely rude, won't give you a chance to explain the situation for constantly interrupting you and they wonder why you swear and hang up when they are rude to you first!!! £57.00 down the drain because as I tried to explain, I need to return this item as it's not functioning correctly and she wouldn't give me a chance to answer any questions she asked about the situation without being rude! DO NOT BUY FROM THIS COMPANY ,- IF YOU DO, ITS AT YOUR OWN RIST OF LOSING £££'s

Absolutely horrendous faulty products. Rice cooker bought from these stopped working and caught fire after less than 2 months use.

I had to edit quite a bit of information out of this review due to the character limit. If that doesn't say it all, I don't know what does. First and foremost, this should be a lesson to any company to seriously consider who is at the forefront of the customer service team and responding to issues like mine, as I’m fairly certain if the person I was initially dealing with was competent at customer service and professional, most, if not all of the failings wouldn’t have happened. I am a verified buyer of 2 air conditioning units sold by this company on Amazon. This company will NOT support you if there are problems UNTIL the absolute last moment. For me, despite calling 3 times and asking for a manager over several days, it wasn’t until I reported this company to the fraud team (and told the person I’d been dealing with) that I finally had a helpful manager that actually sent more than a few words, and acknowledged issues, and helped in alleviating some of the problems. I have experienced first hand how difficult and dismissive they can be, very poor professionalism, communication, and general care. I had one of the Emtronics 9000 BTU air conditioners which I purchased through Amazon. I was quite impressed, though around a year later, it started kicking out warm air constantly and even troubleshooting in the instructions didn’t work. I emailed the company, they just told me to go through Amazon. Amazon refunded me. I then wanted to give Emtronics another chance, and support a local UK business rather than some chinese company. I purchased with the refund; their 12,000 BTU model. When this arrived, it didn’t work. Ever since dealing with the company about this, it has screamed unprofessionalism and lack of care. It seems like they want to make it as hard as possible to aid in the customer returning a faulty product because they don’t want to have to refund. Maybe if they were fast to help and respond, customers would maybe give them another chance. My experience was that bad, I would rather never have air conditioning ever again and suffer, than to give them my custom, because I’d have zero confidence in them. The lady that messages on Amazon called Charlene, I don’t think she belongs in customer service at all. She basically told me that just because she has a similar unit and hers works fine, she couldn’t understand why mine isn’t working. I’ve never had the misfortune of dealing with someone so inept and seemingly uneducated to the point they can’t grasp a conversation, even where the customer is basically doing half of their job for them, and trying to ensure they know when a collection is coming and being booked. And even then, she went on to book a collection for the opposite day to that requested. They eventually sorted out a DPD collection for me, unfortunately for me DPD failed to find my address and told me I need to get the seller to reschedule all over again. She provided no tracking number, and I called DPD and gave my post code and then they said nothing was ever booked, so they lied about this, or changed it again without informing me. Terrible communication. Then I spent £40 of my own money to send it to them with a Courier under Amazon management’s own advice. When I thought things were finally getting on to being sorted, as I expected UPS to deliver it to them on 15th August, the courier said they weren’t able to deliver, then management said the driver informed them that there is nobody at the address given; as in, no company there at all, they had moved on. Leading me to believe that it was a scam. I later found out that the company had just moved (although still bizarre not to update this when Amazon had their old address down for returns.) I reported them to action fraud due to this, because of what I’d experienced and the delays in communication I had with Charlene. In the end, I was helped by a manager called Reni, and all due respect; they did help to get this sorted, and they contacted UPS on my behalf and got the package rerouted to their actual return address.

Don’t buy from this Company. Bought some dipping chocolate advertised for cake pop dipping. Followed instruction's and it just turned into a gooey thick mess. Emailed them via Amazon and got a reply basically saying we can’t have followed instructions. I replied to there response but of course no further reply or refund

Ordered a microwave on Friday 2/2/2024 estimated delivery was 6/2/2024 actually arrived on 4/2/2024. Had to put a review as there was so many negative reviews on Trustpilot.

AVOID buying from this seller. Bought this unit through the B&Q website and it came with a crack on the front, damaged. Contacted them and was told I can return this for free, and once collected they will send me a new one. However, it took over a week for them to receive the item and i was told i had to ring every day to check if theyve received it. after numerous calls I was sent a new unit. This was after ten days of waiting for a new replacement. The replacement that was sent was again damaged, the box was damaged, cracked, plug damaged, remote and dirty. I asked for this to be collected once again and a new box / packaging to be sent out. This again took a week for a new box to arrive after chasing numerous times. Asked for a manager to call me, was told manger will call me in a few hours. Asked again throughout the week and they never did. No signs of managers, the worst customer service ive ever received. Stay away from any products.

We bought an air fryer from Electric Mania about 6 months ago, which had worked perfectly until last week. I emailed the company and I was sent a returns label and told if it was found to be faulty they would send a replacement. I returned the item on Tuesday 9th Jan and to my amazement I received an email Thursday 11th informing me that a replacement was being despatched to me which arrived this morning. I cannot fault Electric Mania for the customer service, this is certainly worth 5*.

I was told by the courier company that our order was delivered at 18.10 No one knocked at the door so went outside at 18. 12 to look for it - nothing! Next morning after looking around in daylight, phoned customer services and was asked if I would just check with neighbours first, but in the meantime they would look into non- delivery at their end. Was in touch again shortly after for them to say so sorry that the order had gone astray and that they would have another one sent out immediately with a different courier company. They were as good as their word, and goods arrived promptly less than 36 hours after original order should have been delivered. Can't praise them highly enough.

Avoid this guys....they are scammers . And thwy steal your money .

Ï purchased a Sharp microwave oven from this fraudulent company on Ebay . It was advertised as new , but it turned out to be a counterfeit product without a model number. As a result of this , Sharp was unable to register the warranty. I will definitely be reporting this unacceptable fraudulent activity to Trading Standards and the police. Appalling and shameful!!!!