Dior Italia Reviews

Two to three years ago, I repeatedly attempted to purchase the original Dior Homme Parfum from Dior.com - a signature fragrance abruptly removed from the market and silently replaced by Dior Homme Intense. Although the product occasionally appeared as “available,” the website consistently blocked the checkout process. I contacted Dior multiple times via phone and email, yet the issue was never addressed or resolved, forcing me to abandon the purchase entirely. Today I received the newly released Dior Homme Parfum 2025, and the experience confirmed a dramatic decline in the brand’s standards. The fragrance smells like an extremely cheap eau de toilette, dominated by harsh synthetic notes of unmistakably low quality. There is absolutely no connection whatsoever to the original Dior Homme Parfum – not in composition, not in refinement, not in identity. This reformulation dismantles the integrity and prestige of the entire Dior Homme line. It is now evident that Dior is undergoing a visible decline, both in product quality and in the professionalism of its customer service. For a brand that claims luxury status, this level is unacceptable.

Half a star is appropriate. For an upmarket designer store I was surprised how little the staff member knew about the product I was viewing to purchase. Staff were nice, presentable, and friendly , however knowledge on the product of interest was near to non existent, pushing a number of times to sell me a different bag in a different colour. Really!!!!. I became annoyed at their ignorance or lack of training. Dior get your act together, I would like spend $$$$$ but have NO confidence in your brand when your staff know little about the product or continually push for a bag I don't want. It's annoying.

Dior Castlereagh Street – The Most Arrogant Experience of My Life I bought Dior earrings online for my partner — an eye-watering amount for what was meant to be a meaningful gift. I called ahead, was told to collect that day, and drove into the city. After paying for parking and standing in line, I was told the item wasn’t in store. No apology. No refund. Just instructions to return when it suited them. That’s not luxury, that’s contempt. Dior treated me like I should be thankful to wait in line for their mistake. I had to buy a replacement gift at Louis Vuitton (same LVMH group) just to recover the moment. If this isn’t resolved with a refund, apology, and compensation, I’ll escalate it through every official and public channel possible. Buyer beware — Dior’s “collect in store” promise is broken.

I have recently purchased 2 makeup items from Dior. One was a concealer- the shade match was great but I found the formula irritated my eyes a bit. When I messaged Dior about this, they were really prompt and helpful in solving the problem and offered me a similar makeup item, as a replacement. Unfortunately, the shade I chose did not match me in the replacement and I ended up giving it to a friend. Wish their stick foundation line was more expansive as they do not carry my usual shade in this particular line. I also purchased a liquid foundation - the shade match was good and the foundation itself is beautiful. Because of the helpful customer service I received and the quality of the items I purchased, I would recommend.