David James Estate Agents has mixed reviews from customers. Customers particularly appreciate professional and service.
Had a viewing arranged for 11:30am at Nottingham NG5 and the agent arrived 30 mins late at 12pm. Wasn’t informed that they was going to be late and had to call multiple times to find out what was happening. When the agent finally arrived she wasen’t as empathetic baring in mind I took some time off work- wasn't the best of viewings- Just left to it. Put me off the property completely.
house fell through because it needed serious electrical repairs,due to this i would not be able to get home insurance. the seller and agent knew for months without telling me.
Back in 2023 I tried to buy a house David James was marketing. After three frustrating months waiting for the vendor to find an onward purchase, with no sign it'd ever actually happen, I gave up and abandoned the purchase. Months later DJ approached me again. It said the property was back on the market and promised a quick, chain-free sale this time. Despite misgivings I agreed to buy it. Over the following month DJ reiterated its awareness of the conditions and in the light of my previous experience, how important they were. A month into the process an email suddenly arrived. DJ told me our "chain-free" transaction was now a part of a chain! I pointed out at once that this broke their promises. DJ's response (which felt like gaslighting) was to try and convince me what a great thing this new chain was. If I wanted to learn more I'd have to wait, it said, until another agent returned from holiday. This created the impression of a bait-and-switch. It felt like I'd been promised a chain-free transaction so I'd commit my time and money, then get railroaded into accepting one. I demanded the branch manager get involved. When no answers emerged by the next morning, I said if the vendor wasn't going to honour the original terms I needn't honour the price. I set a deadline for DJ to explain why its statements about the sale hadn't matched reality or I'd be gone. The branch manager seemed to take little interest in the unfolding disaster. She forwarded my email to the vendor, whose response appeared to confirm the situation. The identity of the culprit - vendor or agent - was unclear. I was beyond appalled. I'd foolishly dared to hope things would go right this time, and instead of a lovely new home it appeared my trust had been badly betrayed. All the time, money and emotion I'd put into the process was wasted. *** 45 hours after DJ announced the chain, the original agent called. She had an embarrassing admission to make. There had never been a chain. The vendor was buying a new house but my transaction didn't depend on it. An employee new to the branch had misinterpreted what she was told and dreamed it up out of thin air. The error could've been quickly corrected had DJ's staff taken my concerns - and deadline - more seriously. Although DJ knew how delicate the transaction was, it assumed I'd just sit quietly for days when it appeared I was getting screwed. Uh no. Taking the explanation at face value, it meant I'd been put through two days of hell - hurried consultations with my solicitor, immense stress, no sleep, couldn't eat, missed work - for no good reason. A gruelling, traumatic experience - disappointed a second time over a house I'd loved. I fear the poor vendor fared little better. A review I'd posted on Trustpilot had attracted the attention of the management. I was asked if I'd delete it. I don't know if that's commonplace but it makes me take DJ's rating with a pinch of salt! *** DJ tried asked me to return to the sale. Words are cheap, so to show it was genuinely sorry for what it'd put me through I asked that it forego half its fee. DJ's director pressured me to restart my purchase in return for something much less. It felt derisory - like DJ assumed I was so desperate to buy the house I'd have no choice but to forgive it. He claimed not to understand why I wouldn't budge (A: principles). I even suggested the money be given to charity, but no dice. So that was that. A nightmare experience ending in no sale.
I am very satisfied with this agency. professional, helpful staff. Many thanks to Grace Walker for the quick and pleasant communication.
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We have been dealing with David James Arnold for the sale of our house and purchase of a retirement bungalow. Throughout the whole process the staff were always very helpful, efficient and polite. Particularly Vicki and Jane. Could not have done it without you ladies. Would highly recommend .
We would highly recommend David James Arnold Branch who dealt with the sale of our property recently. They were very polite and professional and kept us updated every step of the way. Nothing was too much trouble either. We would definitely use them again if required. Special thanks to Kerry who dealt with our sale. Thankyou again.
We recently sold our house with David James Carlton Office. They have been absolutely amazing, after 8 months with another large agency we switched to David James, they sold the house in a week! the new board wasn’t even up and we got the price we wanted. Natasha our contact has been outstanding with regular update calls, chasing communications for us and nothing was too much effort. We can not rate them highly enough. Absolutely outstanding and definitely earned their fee. Many thanks Natalie
We have just completed on a very complicated chain , I would like to thank Susan Buttress who supported us throughout and was amazing from start to finish , I would highly recommend David james estate agents
Kerry is a very friendly, determined professional who was very understanding and patient. She was great and keeping me updated and very responsive. Kerry genuinely acted in my best interests where appropriate. She made a challenging situation so much easy to cope with. Thank you so much Kerry.
David James sold our home in Nottingham they were brilliant from start to finish. The Arnold branch manager Kerry & her team were so honest & helpful we can’t recommend them enough. Moving home is very stressful & they guided us through to a successful conclusion after one or two setbacks in the beginning when our first buyer suddenly pulled out. Thank you
Rushed on viewing placed and offer zero correspondence and when chased up it was sold. Great service!
Long winded never reply for days I wouldn't recommend,I know alot of big landlords and they have told me to avoid using James dean estate agents
This company tried to illegally remove a hedgerow during breeding season and their employee Bekki Sparks was verbally abusive when lawyers and ecologists tried to tell her what the law was. It was incredibly unprofessional behaviour and I would not recommend dealing with a company that allows that.
We'd like to thank David-James for selling our 6th property. James has been on our journey for the past 10 years. He's always given his time to answer questions about the market areas & given sound advice. Both teams at Carlton & Mapperley are always very helpful, professional & diligent.
