cruises.com receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
My agent was very knowledgeable, helpful, pleasant, friendly and very thorough. She gave a detailed explanation and encouraged me to open an account to get points and other perks. She is outstanding. I highly recommend her and Cruises.
I initially was booking my cruise on-line on Cruises.com's self service site. I had some questions so I ended up calling. My agent, Rachel, was very helpful and was able to address all of my questions and concerns. She was a delight to talk to and made my booking easy and stress-free.
June Cook was so kind and knowledgeable about the cruises. She answered my questions, throughly.
Easy booking,..great prices
No description available yet.
Website
cruises.com490 total • Write a review
I was quoted a complete price for a Royal Caribbean cruise with perks. They held my reservation for 48 hours, but when I went to book my cruise, they did not honor all of the onboard credit I was initially quoted. There are many other agencies to choose from. Be careful. I did not book this cruise due to their error even if it was a small amount. I lost confidence in this company over a very small amount of money they would not honor. I have been on many cruises. This is my first and hope my only bad experience when dealing with a cruise agency.
Kathy was amazing and very patience we truly appreciate her!! Thank you!! We are looking forward to our cruise!!
I love the way the guy of the customer service resolved my problem
I’ve never booked through a travel agency before. They were very helpful when I had an issue at the end of my booking on line. She fixed the issue and was great
It was the first time I had ever been in this site and it ended up being a good experience. It took me a little while however that was only because I was feeling a bit insecure about making sure I was choosing and putting the right info in.
