Consumer Rights

From my first call to them carwen hughes was my contact she run me through the process and when she said will you ring you back at a certain time she did very professional very polite and very knowledgeable...

Sophie at Consumer Rights has been very supportive and professional throughout the process of applying, she kept me updated and was always available for me to ask questions.

I’ve been dealing with Shelley Griffiths. She’s been very helpful thought out and has kept me informed whilst going thru the process

Yasmin has been extremely helpful and advised me accordingly every step of the process to date Many Thanks to Yasmin

I was carefully guided through the process by Ronan Higgins. At every stage he was proactive, patient, thorough, crystal clear, and enthusiatic to do all he could to help. In these days of chatbots etc it is a treat to talk through a process with a person like him. Many thanks Ronan!

I would recommend this process to anyone who has the opportunity to have insulation/cavity wall work done . I have refused in the past thinking it would be costly/difficult or invasive . None of this applied thanks to Robin Jones whose support, knowledge and ability to reassure and answer my many questions made the whole process worthwhile . Every worker from AR Eco was efficient, polite and a pleasure to meet . Many thanks to all concerned .

Shelley was so helping and talked me through everything and how the surveyor would be coming and then which company would be doing the work and if any problems who to contact Hopefully will finally get my wall all sorted

Shelley Griffith has been brilliant at explaining the application process to me, and it is reassuring to know I can contact her at any time should I have any further queries. It makes so much difference being able to communicate directly with a real, friendly, helpful person rather than a chatbot, so a big thank you for that!

SHELLEY WHO WORKS FOR CONSUMER RIGHTS HAS BEEN ABSOLUTELY WONDERFUL IN HELPING ME SHES KEPT ME INFORMED ON THE PROGRESS OF MY APPLICATION AND NOTHING IS TO MUCH TROUBLE FOR HER SO PLEASED IV GOT SHELLY DEALING WITH MY CASE

Lucy couldn't help when I asked the 1st but told me she would contact me in time with more help, I didn't expect anything but she has come through for me, so it's a 10 out of 10 from me. Thank you.

Lucy Clarke handled my application she was wonderful very competent knowledgeable and helpful. Lucy made the whole process very easy for me to understand she kept me in the loop throughout I am very grateful for her help and guidance thank you Lucy.

Shelley has been very personable and great at keeping me informed throughout the long application process in presentation to the council authority. She has been very efficient at sending and dealing with all the necessary documents.

So far the progress has been swift and efficient. My coordinator Ray Reynolds has been very helpful.

So far the process has gone very smoothly and progress through the various stages has been rapid. Our coordinator Shelley Griffith has been very efficient and has kept us fully informed throughout

Very efficient service with Yasmin … just waiting now on date with assessors to determine what upgrades are needed at my home … excellent service so far

I really didnt believe this would be free but applied anyway as last winter was freezing in this house. I was accepted and was told it would take up to six weeks for the assessment. The following week an assessor came round!! Was told it would take six weeks for the installation. About three days later, the engineers were booked in for the next day!! I now have a brand new shiney boiler and IT WORKS! They installed a top of range boiler, SMART valves that turn off if you are not in the room and a new thermostat I can manage from my phone. I was hoping for the boiler but didnt expect the rest. What a bonus! I am actually not dreading winter now! Its been a pleasure liaising with everyone involved in the process and the engineers were charming and very tidy, cleaning up any mess they made. I really cannot thank you all enough. What a relief!

Jasmine was very helpful and explained the process very clearly.

Many thanks to Aled Roberts for his help, understanding, prompt replies to e-mails and sheer professionalism. I am happy to recommend him.

Outstanding support and customer service by Yasmin. Would highly recommend

Thank you Dawn for all you've done and making it all a stress free experience.keeping me informed all the way through the procedure,very professional nothong too much trouble.