I was delighted when I found on the Chemco website a Dermalogica set that had sold out everywhere else. It was also heavily discounted, which was an added bonus. I placed my order - my first with Chemco - on the morning of 7 August and awaited the next day delivery which they guarantee for all orders placed before 3pm. I immediately received order confirmation email but since then (I am writing this 6 days later) the silence has been deafening. They did not even have the courtesy to inform me that the item they accepted a payment for is not in stock and that they are unsure whether they will be able to restock it. I found that out by contacting the Customer Service myself. Left to their own devices, it seems they would have been quite happy to just leave me hanging. Naturally, I have now requested a full refund. The item - Dermalogica foliant collection - is still displayed on the website as available to order even though this is blatantly inaccurate.
*UPDATE*
There was no reply to my email request for a refund and they seem to be permanently offline on their website chat so as a last ditch attempt I decided to call. There was no answer there either but, fortunately, I received a callback almost immediately despite not leaving a voice message and my refund was issued as we were speaking.