Chatway Live Chat & AI Chatbot Reviews

This live chat software from chatway provides such a clean, clear communicative way to chat with customers and makes possible such a fast way to deal with any problems they may have on my store.

Support Assistance was incredibly helpful, professional, patient, and very kind throughout the process. They took the time to listen carefully, explained everything clearly, and made me feel valued as a customer. What impressed me most was how quickly they resolved the issue without compromising on quality or courtesy. The combination of efficiency and genuine care turned what could have been a stressful situation into a smooth, reassuring experience. Overall, the support team exceeded my expectations and left me feeling confident and appreciated.

Simply amazing. Must have for the site. Easy to install and the support is good as well.

Easy to work with

The team is well-prepared, helpful, capable, and of the highest quality. Always ready to help. Truly a guarantee.

So far I haven’t had any issue with the app. It’s actually amazing. I would recommend to anyone that needs a communication channel for visiting leads on your website.

The People who work there are very friendly like Karina. I like the live chat and how you know when people are on your site it make it much easier to continue your work and make sure you dont miss a customer. All around 5 stars keep the good work ! 😃

I love this app it’s great for communicating with your customers it’s also very easy to use definitely recommend

Nice and smooth. Highly customized. Comprehensive integration for many different live chat way. Perfect!!! Recommended!!!

Great support with easy installation

Makes my communication with potential customers so much quicker and easier. Love this app and the best part is that you get a lot of the experience for free.

I started off using the free version of Chatway on our vacation rental website in Hawaii at the beginning of October 2025. We were able to assist in successful completion of reservations within 36 hours of installing the app. Then I installed the pay version to see more functionality, like live views of who is on our website. We improved our closing rate for reservations even further by starting chats with prospects as soon as they arrived on our site. This is a game changer for us. thank you team at Chatway!

Chatway is very easy to implement and it's free. And also it's very helpful

We’ve been using Chatway for about 2 months now, mainly to manage customer chats coming from our webpage and Facebook Messenger — and everything’s been working great. The setup was simple, messages sync smoothly, and overall it’s been a reliable tool for daily business communication.

Good for communicate with visitors online, fast response

Just set up a Wix website and was able to add Chatway chat feature to it. The live chat works perfectly. Great tool.

This is a very good tool to use especially if you are in the ecommerce business. I highly recommend using this for your website

FAQ very good

Very easy to comm w/clients