Chase Holmes Estate Agents is a family-run agency based in South Tyneside, specializing in residential property sales and lettings in the areas of Hebburn, Jarrow, and South Shields. Established in 2002, the company offers a comprehensive range of services, including property valuations, mortgage advice, and marketing strategies tailored to meet the needs of clients looking to buy or sell homes. Chase Holmes operates on a no sale, no fee basis, ensuring that clients can access quality services without financial risk. The company caters to a diverse clientele, including first-time buyers, homeowners looking to sell, and investors seeking rental properties. With a strong local presence and in-depth knowledge of the South Tyneside market, Chase Holmes aims to facilitate smooth property transactions while keeping clients informed about the latest market trends and regulations.
Reviewers consistently report positive experiences with Chase Holmes Estate Agents. Customers often highlight chase, chase holmes, holmes, service.
A minority mention drawbacks around weeks, difficult, difficult even, difficult even justify. Overall sentiment is strongly positive with an average rating of 4.3 stars across 12 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 12 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 5.0 | 1 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
“A truly friendly and professional team”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 12 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Chase Holmes Estate Agents is #4 of 5 on overall rating in this group.
12 reviews of Chase Holmes Estate Agents. Filter by what matters to you.
Over a year ago
We found our experience with Chase Holmes Hebburn branch excellent from the first visit until the sale of our home was completed.The staff were very professional,always available and ready to explain... See more
Over a year ago
A truly friendly and professional team. They have been wonderful from day one of would highly recommend using chase holmes they really care which is a rare thing in this sector [in my opinion] lovely... See more
Over a year ago
From the beginning of the house purchasing process to completion, the staff were professional, efficient and an absolute delight to deal with. There was not one part of the process that I found negati... See more
Over a year ago
Excellent service from everybody concerned for selling my house .. staff were friendly and approachable and the communication was very good keeping me informed all the way. highly recommend anyone l... See more
Quick answers to the questions people ask most.
Yes, Chase Holmes Estate Agents is a legitimate company with numerous verified customer reviews. They maintain a high rating of 4.5 stars, based on positive experiences shared by clients regarding their professionalism and efficiency.
No, Chase Holmes Estate Agents is not a scam. They have a significant number of verified reviews that highlight their strong communication and customer service, addressing concerns promptly.
Chase Holmes Estate Agents offers a range of services including property sales, purchases, and expert advice throughout the real estate process. Customers have praised their friendly and professional team for their support.
Chase Holmes typically accepts payment through traditional methods such as bank transfers and cheques. Specific details on fees and payment options can be discussed directly with their staff.
Chase Holmes is committed to customer satisfaction and addresses complaints by maintaining open communication. Clients have reported good experiences regarding responsiveness and problem resolution.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We found our experience with Chase Holmes Hebburn branch excellent from the first visit until the sale of our home was completed.The staff were very professional,always available and ready to explain even the smallest query.Thank you for the smooth ride,we will recommend you with confidence. B&C Cuq
A truly friendly and professional team. They have been wonderful from day one of would highly recommend using chase holmes they really care which is a rare thing in this sector [in my opinion] lovely to deal with keep you updated with everything and very quick service from making the first call. Thanks for all your support Lisa and keith grey.
From the beginning of the house purchasing process to completion, the staff were professional, efficient and an absolute delight to deal with. There was not one part of the process that I found negative and could be critical of. Excellent service and would highly recommend
Excellent service from everybody concerned for selling my house .. staff were friendly and approachable and the communication was very good keeping me informed all the way. highly recommend anyone looking to buy or selling there home .. thankyou to everyone who delt with my property
We can't thank Chase Holmes enough for their excellent service. Fantastic communication especially Heather who kept us up to date on all aspects of the sale of our house and more. Feedback off viewings was always followed up by the team and passed on. Would recommend Chase Holmes without a doubt.
Difficult to even justify 1 star, except unable to inform people they should NOT use this firm We have had to live 6 weeks in B & B as, had no option to forget at £500 to solicitor for a home we never received on our removal date. Now thankfully in time I am ready to move into my ideal home. Sadly husband needs care now. All due to Chase Holmes none progressive house sale! You all should be ashamed of yourselvesz Mrs Anne Mitchell
I purchased my home through Chase Holmes and they were absolutely brilliant. The staff are so helpful and efficient. I also really liked the gift box they gave me when I went to pick up my keys. It had lots of nice free samples of stuff including washing powder, 2 cans of cider and a face mask! Thanks Chase Holmes marvellous job 👏🏼😊🥇
The fact that I did not purchase the property I wanted was not the estate agents fault but the vendors. They should not have put it up for sale until all family legal matters were dealt with. I could not fault the service given by Heather.
I absolutely cannot fault the service I received from Chase Holmes. I bought a house through them. Heather and Kayleigh are brilliant. They were proactive in keeping me informed and in progressing the sale. I really appreciated this. Thank you so much.
We are very pleased with our experience with Chase Holmes. Our property was sold vey quickly, which is to be expected in the current climate, however Heather kept me up to date and helped when solicitors stalled. Sometimes this is the part when solicitors can let sellers down but Chase Holmes openness and accessibility kept things moving and we completed in12 weeks which is quite an achievement in the current market! Thank you.
3 weeks ago I had a offer accepted on a property. All necessary paperwork was forwarded for acceptance, still no Sold sign! We've heard every excuse in the book. If they were a decent outfit they should donate all profits to charity!
Recently used Chase Holmes to sell a property, I found the service quite good, in less than a week the property that I was selling was up and live on their web site. Within 30 mins of being on their website they were calling me with details of viewings, the 2nd person who viewed the property bought it, I had about 15 viewings in total. I would recommend this company
Chase Holmes Estate Agents is a family-run agency based in South Tyneside, specializing in residential property sales and lettings in the areas of Hebburn, Jarrow, and South Shields. Established in 2002, the company offers a comprehensive range of services, including property valuations, mortgage advice, and marketing strategies tailored to meet the needs of clients looking to buy or sell homes. Chase Holmes operates on a no sale, no fee basis, ensuring that clients can access quality services without financial risk. The company caters to a diverse clientele, including first-time buyers, homeowners looking to sell, and investors seeking rental properties. With a strong local presence and in-depth knowledge of the South Tyneside market, Chase Holmes aims to facilitate smooth property transactions while keeping clients informed about the latest market trends and regulations.
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